Customer Testimonials

Matt my sales representative was outstanding and easy to work with. The overall experience was pleasant.

The full team at General was just so helpful and so pleasant

Special thanks to Robert, and Billy Cyrus there they made the deal happen

Tera has been working hard behind the scenes for months to get our seat for our new RV from
Keystone that were supposed to be installed in the factory. She was great. April our service advisor did a wonderful job to get the seats installed. Great team work.

We had some delivery difficulties but the way General RV responded made the overall experience even better. Its refreshing there are still businesses that care about the customer after the sale.

Very friendly and knowledgeable staff
Made you feel welcomed

The staffs ability to get the best deal possible everyone was friendly and went out of their way to to do so

Quality if it’ll work love the people in the service department. I dealt with and got the job done quick and on time.

Mr. John Smith has been very helpful.

Great experience.

Buying our rv from General RV was a real pleasure. No high pressure salesmen is a real plus. The man, I think his name was Steven, that went thru our new rv with us to show us all the things we needed to know, was great at doing his job. He knew everything about the rv and answered all our questions. I would highly recommend General Rv to anyone looking for a recreational vehicle.

From the moment I walked in to the showroom, I felt like a VIP. My sales person, Ayden, listened intently to my long list of “wants” for my dream retirement journey which I had dreamed of for years. Then I told him my budget!! It was a big ask, but thru his thorough searching, and a few golf cart trips around the property, he found my perfect dream!! Every box had been ticked. Then I met Phyllis, the Senior Business Manager. She explained so many of my options to keep my dream home safe and protected. She was critical (and very patient), in helping me thru all the paperwork and insurance things that needed to be completed to take my baby home. That girl knows her stuff!! Our next stop was with Kevin who directed all the excitement as I took delivery and finalized everything. He was a very professional young man. Next stop was with an incredibly knowledgeable young man, Patrick. WOW! This guy was so extremely helpful. He took me to my amazingly prepped travel trailer and walked me thru every inch of my new place. He taught me all I would need to know to care properly for her. Sooo many things! He was so patient with all my questions and me video taping all his instructions. The service manager also educated me on so many little tidbits and secrets to help me too. The parts department was fantastic as well. Such smart people there. Special mention goes out to Nolen as well.
But what I loved the most about Ayden, Phyllis, Patrick, Kevin and Nolen and the rest of the employees at General RV has to be their genuine dedication to the customer. Your business is run like a well oiled machine, and you could just tell every employee I encountered genuinely loved their job AND their co-workers. The free pizza and popcorn didn’t hurt either😀. General RV such was an extreme joy to do business with. I highly recommend you consider General RV to help you fulfill your next journey.

The friendly service

Hudson was great, he was very informative and helpful, with the walkthrough

Communication was excellent. Issues and fixes for my camper as well as problems I didn’t see were explained clearly.
My rep, Matt, did a great job helping me access the camper while it was on the lot.
The crew had my camper ready on time and with exceptional workmanship.

They took the mess I made and created a beautiful camper again! They dealt with the insurance company and made sure all issues were covered.

Bought my RV IN 2029. Customer se ice in the bays has been very good. Javiier Lara (sp?) is my contact and did a great job communicating. Huntley IL location.

They care and follow through on a purchase well after the sale. My camper went back to the factory 2x in 1 year but service manager Thomas (Huntley, IL location) worked with me until it was perfect. I appreciate that as annoying as the process was. The factory (Coachman Freedom Express) also worked with me to finally fix my ongoing slide out issue. This is my second camper I’ve purchased from General RV in Huntley and I will continue my business with them. Our first camper was purchased 11 yrs ago through them.

We have been dealing with General Rv in Huntley for ten years now. All the employees are very friendly and helpful. Their sales personnel are very knowledgeable and kind including our great salesperson Mike Chobak, who has taken care of us for 10 years. The service department is second to none, they are all very professional and knowledgeable including our great service advisor Andrew Acurrier. We are very happy with General Rv Huntley, Illinois

Personal service by Tom Hartman and Andrew my service writer.

Very straight forward and after sale yall made me feel special. Very nice touch

Missy is fantastic!

Kevin Alexander was great with our tour. We purchased many upgrades for our unit. I wish we had been given the options of picking up our unit in a couple day instead of spending all day at the dealership

Thorough walkthroughs and demonstrations

Not being pushy!!

Best people that work there do appreciate them

We bought our first travel trailer from General RV and everyone there was very helpful and polite throughout the entire process. Our salesman listened to everything we wanted in a trailer and recommended the perfect floor plan and unit for us. We love it.

Good communication and service

Friendly knowledgeable people

They where vary helpful with the whole process

I like how friendly everyone was and they helped me find the right unit it means alot to have a sales person that cares and wants to make you happy