Customer Testimonials

Can through for my family to avert canceling our GRANDKIDS summer vacation to Disney!!!!

Service representative Nikki in Ashland is always on top of her game. When we delivered our motorhome for service she greeted us warmly, handled the exchange quickly and kept us informed on weekly updates. She is always pleasant and will pursue to get us in and out in the shortest time possible. She is a star of the show. The store is always clean and easy to get in and out.

The salesmen were very helpful and willing to insure every question was answered. Made us feel very comfortable with our first time purchase of an RV.

We had an issue with the first Coachmen travel trailer that I really wanted. We decided against buying it. No fault of General RV. I will tell you the store mgr. came over and gave us three options. Which we decided to look for another trailer. Matt took us to look again and we found one. I would personally like to say "Thank You " to all the employees of the store. We were met with excellent customer service from every department. Matt Davis has been our go to person as he sold us our first RV. Extremely helpful and awalys professional. I highly recommend Matt! We will awalys be a repeat customer. I would recommend General RV in Ashland because they went above and beyond with customer service!

They answered all the questions and Rodney salesman did not push or pressure us,Erika very thorough in the walk through

I liked the check-in with roof photos and discussion, Brian did a good job! Waiting area is excellent!

That said, I have to say that your labor rate is ridiculous, most likely comparable to elsewhere but as a hands-on person it’s incentivizing, I’m going to appreciate my own efforts more knowing what I am saving!

They were very knowledgeable and super helpful.

We loved the people!! Our sales guy, Greg, finance, Toni, and our lot girl were absolutely the best. Everyone was friendly, surprisingly honest and at no time made us feel like they were playing a shell game. When we decide to upgrade our trailer, we will be back to Dover to see Greg Greene.

I would recommend General RV to anyone looking to buy!!

Everyone was extremely helpful making the process very easy

Large selection and knowledgeable salesman who prioritized our needs over what he wanted to sell.

Hospitality

I really liked the ability to text with my contact.

I was treated with kindness and respect. Everyone was professional and was proficient at their job.

Total communication with my service manager. Everything explained before any work was done and suggestions were made to fix any problems that occurred.

Friendly and effective service

A lot to explore

It was an overall good experience. Nothing that I would say was negative.

Heather Leasure! Heather was our service advisor. She was very thorough, and we appreciated that! Heather listened, explained, and kept us informed about what was happening with the service on our coach. She contacted us with updates and we didn’t have to “ chase her down “ to get information about progress.

Brock, a technician there also was willing to work with us and answer questions. We appreciated him as well!

Everyone at General RV were very friendly and responsive to questions and concerns. I had a few things outlined from my independent inspection that were not addressed before I came to pick up the RV, however, before I left parts were ordered and an appointment was booked to get those items addressed.

Friendly atmosphere, dog friendly atmosphere.
Quick professional service.

Good service

All people and the process to buy any RV was great

Very dependable and knowledgeable. Staff always make you feel like family

Timely service, easy to deal with

Personal service and great communication of service needs

The service, particularly the people providing the service was top notch. When I bought my Brinkley there I was told if I had a problem while camping I would be given priority to fix it. I really questioned if that would really be the case but you proved it to be true. That was a big deal to me. Everyone I dealt with were as helpful as possible.

Everyone was very courteous and professional. Very organized process.

Parts dept helped me!

The entire experience with General RV was great! Starting with our sales associate (Caden Brown) he was awesome! Very helpful every step of the way! Ramon did our walk through and did an awesome job! He was extremly knowledgeable and answered any and all questions we had. There was an issue with the hot water heater and Ramon started off by telling us and that he had already put in the request for the fix. The few other minor issues were addressed and we were on our way. Chris Stallings was also a pleasure to work with! Financing was smooth as well as Robert took care of that! Overall a 10/10 experience! Thank you!

Great service and they kept us informed as to the status of work being done.