Customer Testimonials

after a bad experience with my first grand design 2023 reflection, this second time arrounf in 2026 with the new reflection 337RLS, it has been day and night, hope it's not a fulke and it's good thing to come, thank you.

Pleasant

Staff

Everybody there was great to work with. They answered all questions (and I had a lot of them) and got back to me promptly when they didn't have an answer right away. I hightly recommend.

Working with one person to get up dates on the work Shaun is very customer friendly and patient with questions.

Service was quick and thorough.

I received great service from Thomas Woodrow. Here’s my email to him:

Dear Thomas,

It has been about a week since we spoke, and I wanted to follow up. You mentioned that you didn't feel you were very helpful, but your efforts actually made a significant difference.

I truly appreciate you taking the time to call Thor and conduct your own research. You were not obligated to do so, and your generosity helped me out of a difficult situation.

Here’s how - I completely forgot that I connected to the Mira app when I first bought the RV, and I somehow remembered my password. Bingo! A functional RV! For that, I am still very appreciative.

Finally, I will be finishing up my contract in Georgia on February 5th. Weather permitting, I will be coming through the Detroit area on February 6th. Is it possible to schedule a drop off for that day?

I have several things I would like to have serviced in addition to the control screen.

Thanks again for your assistance!

Best regards,

Name removed

The pickup of my new RV was well organized and timely General RV seems to have fine tune their dealershipl into a showplace they can be proud of.

Fantastic service!

They listened and explained what I needed to know and fixed what they could. And the service department had a part I needed at a reasonable price. I was thankful!

Prompt response to a show stopper issue.

Beginning with our sales person Mike and throughout our whole experience, everyone that we dealt with was nice and knowledgeable and respectful and helpful in all ways.

Amanda in service is totally awesome. Your tech’s are too notch and know what they are doing. Alicia in sales is an amazing professional. I would only by my rv from general rv.

The parts department was awesome. They took the time to listen to what I needed and they ordered it and called when it was in. . I will definitely be back in the future for other service. Thanks !

They did a very professional job of taking care of the complete deal. We had a great experience.

The organization of the sales department of the whole process of closing.

Our salesperson Art was so helpful and made everything very easy and enjoyable. Scott in servicing was very knowledgeable and patient and very nice. He was willing answer and questions we had. Linda was polite and professional and took the time to explain evry detail of our financing and everyone we met that worked there were very nice and helpful and just made the whole experience enjoyable.

Customer service is the best!

Let me start by sharing that I bought my first Class B from Bam a few years ago. Having the opportunity to work with him again was incredible! He is one of the most genuine and honest humans I've met, and has earned my trust. He makes sure his customer understands what is going on and is always fighting for the best deal. In addition to this, I want to add that the entire team was incredibly supportive and helpful. JB in finance took incredible amounts of time to make sure I understood the finances of the process, but also worked hard to secure the absolute best rate I could from the banks. John and Chris worked to make sure I got a more than fair deal for my trade in and that it was as smooth as possible process. Lastly, Jack did my walkthrough and answered all my questions as I took ownership of my new rig. Bottom line, I'd work with Bam and General RV again. This is a complicated process, but they have the professionals that will walk you through every step with great care. Looking forward to my new rig and my upcoming adventures!! "Best 'Bam' deal in Utah!!!

Very accommodating staff. Knowledgeable and easy to work with.

We've owned our van since 2023 and our experience with General was the first time we

I love the friendliness and fast service our customers receive

The professionalism and thoughtfulness

People were friendly.

Friendly and knowledgeable about the products.

Everyone was very friendly, no body was pushy.
I would highly recommend General Rv

Personalities, great people

I called about a parts issue. They check and verified my part and part number. They also had in stock. Very helpful.

Friendly staff very thorough o

The customer service was great, explained everything, answered our questions.