Customer Testimonials

The friendly atmosphere

Smooth and easy

Very easy buying experience.

Everyone friendly easy to work with

The sales staff was knowledgeable and very up front and honest.

Service was great. Very prompt and easy to schedule

The service rep Ollie and Becky worked very hard to get to the bottom of our concerns and issues we had with our 16 foot travel trailer. They both explained the process of what they were going to do to try to help us. Ollie took time to answer and thoroughly explain answers to the 101 questions we had. He checked into different possibilities of why the camera we had installed was not pairing up. He researched info on the electric brake we had installed to help us better understand how to use it properly. He showed my husband an easier way to put on and take off the sway bars, as well as the best way to connect and secure the chains so they are not dragging. He was SOOO HELPFUL! He did not get annoyed or make us feel bad for not knowing this stuff. He paid attention to learning about where things were on our trailer so he would know for future visits or other clients. The whole team was very nice to us. As we waited for the ball bearing tires to be repacked the way they were checking in on us and others as we waited for the services to be completed was appreciated. They get a 10 from us!

From my friendly salesperson, Haley Huton, to CJ Young and Matt Combs in finance, and all the way to the cheerful Kristen at the front desk, the entire experience was welcoming, professional, and completely stress-free.

We live in Miami, Florida, and chose to drive all the way to Salisbury, North Carolina, to purchase our unit, even though we had plenty of options closer to home. In the end, the great deal and exceptional friendliness of the team were simply too good to pass up. We couldn’t be happier with our decision!

Our sales person was super she took her time to listen to what we were looking for and identified several units to meet our criteria. She was able to demonstrate all the features. Amy is so amazing! So patient, and remembered everything we told her! This unit is a home we both love. And the big difference is that it really is a home! Thank you so much! All of you were so nice and to say the least we both are so happy!

This is our third RV bought at your site . Your service team is always so helpful. Looking forward to picking up our Rv on Monday thank you for everything. Name removed.

Great communication and friendly staff. The technician was very thorough and helped request warranty coverage for some of the repairs we needed.

Everyone we encountered were very courteous and helpful.

Everyone was helpful and easy to work with. There was no hard sell.

Everyone was extremely helpful and they answered our questions throughout the process. Couldn’t have asked for a better purchasing experience.

Service organization was professional, caring, very expedient, and very accommodating. Our experience couldn’t have been any better.

The professional courtesy extended, ease of transitioning of trading in my travel trailer onto a new travel trailer
Sales and finance were extremely helpful and friendly

Everything

Staff was friendly and very helpful.

It actually started with Hafin located in Utah internet sales. He got a hold of us on a Saturday evening to get the process started. The wanted to get the sale in by July 31st. He worked with us all day Sunday and Monday to make the deal work. If it weren't for his tireless efforts this deal would have never happened. Great effort. Great guy. Happy ending. Also when we showed up on the 31st. Aerial was very welcoming and helpful. Jim was very knowledgeable as he gave us all the the time we needed to get to know our new rv. He knew his stuff and answered every question we had. Very happy campers

The service department was very helpful and did a great job communicating with me. I was frustrated at times that other new vehicles were being moved ahead of our camper.

After selecting the perfect RV for my wife and me, the negotiations went well. Rusty did a great job of showing us trailers with features we wanted. Jarod walked us through the financial details expertly. When we returned to drop off our trade-in and get our new trailer, the walk through with Hadley was great. We especially liked the service department walk through. We wrapped up the final paperwork with Jarod, and a technician helped us hookup the trailer. All in all, it was great to work with the team there!

Found the party I needed and got it shipped from Forest River quickly.

Couple of people there was great, but didn’t like to be pushed on some things

The pre purchase experience was good.

When we bought the trailer everyone was very professional and not pushy! Our trailer had some issues that service was prompt and excellent about fixing. The only complaint I would add is the latest time I brought my trailer in (fridge broke) the communication was lacking. I do think the repairs will be handled correctly. One suggestion is when you are busier than expected at least let your patrons be aware. Most people understand as long as they know!

Gus is a very good sales person, overall the experience was low pressure.

I have been very satisfied with the service department. I was not happy with the sales side though as I felt they were deceptive

The entire team went above and beyond to make the experience smooth and enjoyable. Special shoutout to JoJo who took the time to listen to what we were looking for and showed us options that actually fit our budget and lifestyle—never feeling pushy at all.
The walkthrough/orientation process was super thorough and gave us total confidence before driving off the lot. Buying an RV is a huge decision, but General RV made it stress-free. Highly recommend checking them out if you’re in the market! 😊

William was my service advisor and he did an outstanding job. Very professional and made sure all things were taken care of. Thanks William!

The sales staff was extremely knowledgeable and pleasant to talk to and deal with.
The parts and service employees were understanding and professional and very willing to help.
The finance manager was professional.
This was the best rv dealer experience we have ever had. We have had 10 rv’s over the years.
Five were purchased from dealers.
Highly recommend General RV.
Thank You All.