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Customer Testimonials
Employees courtesy!!!
Friendly and not pushy, and a great service technician
Parts department was a huge help.
Great customer service
People
They were helpful with with my question.
Nice infrastructure and good support
1st class operation!!! Staff is amazing, always going above and beyond!!!
Friendly people
I have purchased 5 motorhomes from General RV in Wayland to date. The sales and service groups ability to worki together is what brings me back. Specifically Trever Tyler Jeff Wilson and Dan Beemer. Tony and Aaron as well.
Very kind and helpful
Received to parts I ordered.
This Summer we had a suspension breakdown coming back home from vacation in Michigan, when I noticed that our Momentum 5th Wheel trailer was not level.
Arriving at General RV in Huntley the next day, where we purchased the unit, the Asst Service Mgr Zach, set me up with Craig a Service Advisor, and they went to work evaluating our trailer.
We left the trailer with them and waited for the phone call.
The next day, Josh the shop forman, contacted me with the estimate and said they were in touch with the manufacturer in Indiana for support in fixing my unit.
We were THRILLED to hear that Grand Design would back-up the repairs to get me completely satisfied and RVing with weeks. Not months!
Thanks to the entire General RV Team of Thomas the Service Mgr, Shop Techs and Craig my Service Advisor they did a great job!
Thank You General RV..
You can only imagine where We will buy our next NEW RV!
Trevor in service is great to work with
Very organized and a nice waiting area
You have an atmosphere of family and that was how it felt. Great place to do business.
Pleasant people to work with.
Excellent customer service
My service writer was extremely helpful and knowledgeable handled everything that I needed her to do and was in great communication.
All of the staff were very helpful and considerate! Thank you all!
They completed the work on time and everything was in order did an excellent job I have used General RV for many years!!!
The Service advisor was very attentive and helpful as was the mechanic when he came out to explain the situation. Easy to work with.
Great response to my issues. Mike was awesome. The issue was explained very well to me. Thanks
Sales, unit walk through and service setting up the tow equipment
They seemed to be knowledgeable
Communication it was great. The walkthrough and items that needed attention.
It took longer than we anticipated. Otherwise i purchased was good.
Justin Evan’s was super helpful and was able to locate the replacement part. He did a great job!
Trevor is honest and knowledgeable
Every thing was good and Jeff was a great guy to work with thank you so much

Everyone was very nice, and very helpful.