Customer Testimonials

Once again Trevor in Wayland did a fantastic job in explaining what was done and how things work. Would highly recommend!

The staff were very kind, accommodating, and helpful! Tina, did an outstanding job dealing with our RV and making sure everything was serviced in an efficient timeframe particularly because we were away from home. She was very helpful in educating us on owner a RV since we had just purchased an RV the day before. She is a very valuable to General RV! We would definitely recommend General RV!

Job was completed fully and on time.

Service completed in a timely manner

I felt welcomed by everyone I encountered from the moment I stepped foot in the door.

Will, in service, was outstanding in terms of engagement and follow through. Interacting with George was also a nice experience.

This was a breath of fresh air in a time when "customer service" in many industries has lost its customer focus"!

Was told service would take 1 to 1.5 hours It was completed in 1 hour and we were on our way. Quality of work was good. Service tech kept us well informed and explained everything

Great team to work with. Really worked hard to meet our needs!

Great

Fantastic help from the service department.
Service advisor went above and beyond for the inspection

Great personal touch. Knowledgable staff.

Loyle, Johnathan, Justin, Dan and the service tech that helped me with Jack-knifing the 5th wheel.

We very much enjoyed our time with our sales person Shonna and Brian our walk-thru person. They were both very personable, professional, and honest.

The service, sales and the hole staff and especially the the porters are great people happy to help in any way Thanks Terry Spurlock. Ok I work their but it's all true great people.

Will was a true professional and explained all that would be done to my RV.
Everyone there were friendly and helpful

From the greeting at the door to the final closing process our family was warmly welcomed. They where very honest and upfront with all facts and questions. It was a smooth process no excess pressure. Just a pleasent over all purchase experiance. Great staff and great customer service. Had a great memory for our family and our first RV purchase. Jason, Jeff, Dave and Ryan were great.

My tow bar failed on a trip to the UP near Fenton, Mi. We pulled into a rest area, googled RV repair. Got General RV. Called, confirmed they had the correct new tow bar. Price was good , easy peasy.

The parts sales woman was wonderful.

We absolutely loved Rob who was the finance guy. He was so personable and helpful and honest.

You correctly fixed the problem. And did a very nice job! 😎😎

Megan in service is always very helpful and dependable as are the others I've dealt with. They do a great job of explaining what the problem is and even show you pictures in some cases. Great customer service!

The staff were very informative, nice and answered all my questions.

We were failed with the trade-in

Everyone was vary friendly knowledgeable in the area they was working in. When its time to trade my camper in im going back for another one

Great team that helped us.

The west palm store is the best. Bought my first camper from Palm beach Rv. Unfortunately bought new camper from the Tampa store but will still continue to use the west palm store for all services! Kaitlin and team did a great job and a quick turn around. Unfortunately will be back with more warranty work, but glad to know I will be in good hands.

The service department is outstanding. They provide quality service every dealership should strive to provide.

Very good service

Everyone I came in contact with was extremely friendly and helpful, especially Jim the guy that worked with me. The techs, counter staff, everybody. I like all the floor modifications they’ve done, with the new lounge and bathrooms, etc. Fastest inspection I’ve ever gotten for any camper, or any other vehicle for that matter. I thought it was going to be a few hours, and even let them know they could keep it over the weekend if they needed to. I grabbed lunch at Jimmy John’s, and by the time I got home from that I got a call that it was ready. Only thing that surprised me a little was that I got charged for a minor part that wasn’t broken when I came in, but was when I picked it up. The little cable that plugs into the emergency brake box had somehow been snapped during the inspection or I guess maybe after, and when I went inside to get a new one, I was charged for it. It was only six or eight bucks, so it wasn’t that big a deal. I really like all they have done since the new ownership.

Friendly service while you wait. Estimate on service time was right on.

Your National Service Scheduling Center was able to find me a convenient appointment at a General RV near us to repair our loose driver’s side mirror while I was traveling on the road. Your staff was very accommodating and efficient in getting us in and out so we could resume our trip. Especially service tech Cheyenne. We found her very personable and able to accommodate our mobility issues. Thank you (and her) very much for taking care of us.