- Phone: 248-349-0900
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Customer Testimonials
Super and friendly
Matt, Brian and Joey were great to worm with.
All I can say it was excellent i
Good service, attentive every step of the purchase processes…
Mike was great, very professional and my the entire process very simple. He is knowledgeable and very good and his job. His customer service was impeccable. Thanks for everything !!
Great work and staff.
Our sales representative Gus, was very patient with us. He listened to our needs and wants and showed us units that fell within our limitations. If he didn't know something right away, he got us the answer. We also had a good walkthrough with Jarrell. He showed us exactly how things worked within the unit. He also made sure any problems we noticed with the unit were addressed.
Everyone was willing to help you! They bend over backwards to give you what you want! Extremely efficient and very friendly!
Shawn is a great professional representing General RV!
They found and repaired the issue on my rv quickly. The representative was knowledgeable and professional.
Your service department gets a 10
Tracey was very helpful in getting the job done faster than I expected. I give her a 10.
The service we received after finding out we had problems with the salesperson
My 5th wheel needed repair on its frame. The work was expertly done. My sincere thanks to the (master?) technician that ensured the safety of my family.
Also, my service advisor, Danny Browder, went above and beyond to keep me informed every step of the way. I have never experienced better communication in my many years of RVing.
Keep up the great work - I am a lifelong customer.
The gentleman that did our walk through seemed was great. He already found things that needed to be addressed prior to our arrival. Which ment that he actually looked through it and didn't just skim through to move on to the next. Didn't feel like just a number.
Everyone was extremely helpful and friendly from sales, Robin, Terry doing our walk through.and Deb greeting us, Audrey in parts helped us with measurements and costs of extra add ons. Also the manager with signing paperwork was very helpful explaining everything.
Awesome,after some bad experiences at other R V dealers ,General R V is compared to an oasis in a desert,great service,thank you
The people were friendly and willing to work with you. No pressure and not pushy. Friendly. And I would like to add that general rv has a reputation for being aggressive, pushy and dishonest. The rumors had me a bit uneasy and on edge to even go in and try to make a deal. But they had the exact camper I was looking for so I tried. And very glad I did. The rumors are just that, Rumors. People were very nice.
We enjoyed the over all experience!!!
Very good customer service
Fast and personal.
What an amazing company to do business with. One of the sales ladies named Karen was great. Very helpful and professional. Would highly recommend.
I miss the selection of Arby’s. They have the one that I needed for my needs like to fit on my garage explaining everything about setting up my RV for first time RV user so he was really really good attention on everything.
Jack did a great job
Thorough and knowledgeable
We were very pleased especially with our service guy Brian, and with everyone that worked with us on our discount ... once again thank you Brain for always answering our question....
I had an outstanding experience with General RV in Huntley, Illinois. From start to finish, their team demonstrated true professionalism and made the entire process smooth and stress-free. The communication was timely and consistent — they kept me informed every step of the way and were always quick to answer questions.
The service department and technicians are extremely knowledgeable and clearly take pride in their work. They took the time to explain everything thoroughly and made sure I felt confident and comfortable with the service and features of my RV. It’s refreshing to work with a team that genuinely cares about customer satisfaction.
On top of the excellent service, their pricing is very competitive compared to other RV sales and service centers I researched. You truly get great value without sacrificing quality.
I highly recommend them to anyone looking for reliable RV sales or service. I will absolutely continue doing business with them in the future.
The "service" industry with RVs has always been a experience that leaves my wallet empty and not much service. Usually those working in service are unhappy people that will talk down to you when speaking about ones coach. The experience with General RV service department has been the exact opposite. The people are helpful and knowledgable. And you are never treated like a peon. From Ingrid at the reception counter to Amanda, my service advisor, to the shop foremans (people), i have not left with my repaired coach feeling rhose awful feelings of past experiences at other places. Thank you for being "just happy people!".
Every One from the sales person to the service department, treated me with utmost courtesy and respect.
Service personnel had my part the next day, and stayed in touch to let me know when it arrived. And they made sure it was the right part. Very caring. That I appreciate.