Customer Testimonials

All aspects of the purchase process were handled well and with transparency. We drove more than two hours, from Tampa, to look at a used RV. You can’t always see the issues in the promotional images. Our salesman, Dan, went above and beyond in showing me the true state of the coach.

We had some complications with our tow vehicle being repaired from a collision, so they delivered our RV to our home. The walkthrough was everything you would hope for. Our technician was patient and thorough.

First time RV buying experience for me. Brett Smith did a great job showing me around. I was scattered a bit on what I wanted. He showed me good sample of options to help focus my search and educated me on RVs generally. Ultimately I went with Springdale mini, which will work great with my family. I have already used and has been easy learning curve. I appreciate the time Brett spent with me. In addition, Wyatt did a great job on the walk through. I had a lot of questions and he was really professional and helpful. It's intimidating buying a trailer camper for the first time. I think Brett, Wyatt, Weston and General RV prepared me well to drive off the lot and into a campground. I would definitely recommend going there if you are in the market. They have a ton of inventory and are competitive on pricing.

Tony and Kirk were very knowledgeable and easy to work with. Waseem and John made the paperwork side of the purchase quick and painless. But Kudos to Brenden for his through walk thru of the ins and outs of the RV explaining every detail and process to ensure we have years of enjoyment with our new RV. Thank you to the General RV family for a great experience overall.

I have good experiences when I bring my trailer in for service. So many people comment on the problems they have with dealers, but i have not encountered any with General RV/ South Weber, Utah. My contact in service, Vince Martin, takes care of me. Key to success I believe, is good communication and realistic expectations as the customer. I'm fortunate to have them as my servicing dealer and that I bought a good quality rv from them.

The staff is very friendly and makes you feel welcome.
I will say, I enjoy shopping at places that allow you to walk around and look at the trailers without a salesperson following you. Not the case here... but our salperson was very pleasant, and not over aggressive, so not a big deal.
I am not a fan of the "upsell" practice that all dealerships do. When I say no, I'm not interested in that. I really dont like it when I get hit with the " well, what's your plan if this happens? " That to me is an unethical sales approach meant to make the customer feel stupid if he doesnt buy the fluff! Almost lost the sale on that one...
And the 3 hour delivery was overkill in my opinion. Might be needed for someone purchasing a motor coach or large decked out trailer, but we were getting a small 131, low end trailer. Not really much to go over, especially with our experience of owning a couple travel trailers in the past.
Although we are very happy with our purchase so far, and our salesperson was very pleasant and professional, I must be honest and say, the other dealerships we bought our previous trailers from, did not make me feel insulted when I denied the extras.
But maybe I just woke up on the wrong side of the bed that day? It happens 🤔

It was a good experience

As much as I hated to cost of the repairs, Trevor was always professional, empathetic, and had great customer service. He kept me informed of every step and was very clear in his communication. I very much appreciated it.

I received a lot of help from Lisa at the information desk and Mike from the service department. Their customer service was excellent.

Steve was awesome thanks again Steve

We had a problem with our tires on the trailer and we needed fast service because we were going on vacation. General RV did a great job replacing our tires and got us on the road quickly. They also discovered some rusty break connections and took care of it so my family and I could travel safely to our destination. Thanks to the team that helped us!

Everyone I talk to at General R. V was very helpful and very knowledgeable, and they made me understand some things I didn't know about on my camper and kept me informed of everything that I needed to know. Very friendly

Lisa Ward is THE rock star of GeneralRV. She went above and beyond to help with a few service related issues after or Friday delivery. Kristen aka Bubbly was awesome on Friday.

I had the best service and the people were kind and friendly

Well versed on rvs, professional and friendly!

They are always accommodating. I didn't have an appointment and they were booked until July 16th. However they got me in and did my repair. I was in and out in a couple hours

I am in a middle of an absolute crisis and family emergency. General RV Canton is doing everything they can to help my family as our motor coach has been damaged by a flood and we are on a strict time crunch with permanently moving our family across the country. We are in desperate need of our repairs to be completed as soon as possible so we can get on the road to meet our moving truck and take delivery of our cars being shipped. Without our motor coach we are in danger of an absolute financial disaster. Please expedite as we are in a desperate situation and appreciate any priority that can be given

Great experience. We came in for warranty work and Amorette took care of us. She is a wonderful service rep.

The policy that keeps us camping if we have an issue with our rv. Also, the kind and courteous people in the service department.

James is always great. Very knowledgeable and friendly.

The people were very nice and the one problem I have with is getting the parts and service to answer the phone or at least call you back.

Everything. From sales to service...top notch 👌

Sam kept us updated at each stage of repair.

I can only speak from my experience with the service and support departments at the Huntley Illinois location.

They have done a fantastic job to root out and resolve a number of issues on a new holiday rambler Armada 40 M that I purchased from the Huntley location.

The sales process would rate a zero on a 10 point scale and I believe the sales guy was fired as a result of my transaction and the concerns that I expressed about his inability to remain in touch, inability to answer questions, etc., so I would not rate the sales organization in Huntley location as an organization I would recommend given the price point that I would be investing or that of any of my business associates.

On the other hand from a service and support standpoint, I believe this organization is solid in the Huntley location most notably Matt in the Service department and Andrew in the customer support department and the respective managers in those departments. I would buy a coach from Huntley based upon the service and support department performance.

Selection

Every step of the way was fantastic. From sales to finance to delivery it was amazing!!

Friendly, professional people. The RV cleaning crew needs more monitoring and oversight. They did a terrible job on cleaning the interior of our Jayco vehicle.

Cece was a great help and gave me honest and accurate information about the trailer hitch I purchased

Friendly and prompt service with a wide selection of RVs

As first-time RV buyers, we were completely unfamiliar with how the whole process worked. After finding a model that seemed perfect for our needs, we drove across town to General RV. We could not be happier with how we were treated! Everyone we encountered was incredibly kind, knowledgeable, and respectful. A huge thank you to Chris, Chad, Gary, Scott, and Tyler for making our first purchase such a breeze!

Amazing staff, best customer service!