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Customer Testimonials
Lori has always done an excellent job with my service appointments.
We have been there several times. I have never felt rushed or pushed into a decision. We have unusual circumstances and Art is great to let me look and think as I work through what vehicle is best for our family.
In the parts department, Paul and Kathy each took the time to research and recommend a solution to my RV problems and did so several times. In the service department, Christopher went above and beyond searching through 11 years of my maintenance records which helped me tremendously as I’m preparing to put my RV on the market. We are ending 20 years of camping through 48 states.
Good over all.
Service , sales & finance people were all friendly helpful & professional.
They treated me well, with a lot of kindness, patience, and hospitality. The manager treated us very well.
Good communication throughout the repair process. Up front with the estimated costs.
I brought in my RV for an inspection and they fixed the corroded battery terminal free of charge. Thanks!
Great help from parts counter lady.
I would give a name if I had one.
Jake Jones is a good man!
The service gentleman, Jesus, was friendly and efficient. He kept me informed of the ongoing process and made sure I was aware of everything. The work was done on time to my satisfaction
The customer service
Mike Willams always gives excellent support.
From the first contact on the phone to our service advisor..amazing! The epitome of customer service; listened to me, paid attention to what I needed to communicate; serviceable, attentive, honest, treated me like a human being. I regret every minute that I did not buy my unit from General RV! I'm so sorry you guys have been amazing so far!
May was very helpful and responsive with getting my inspection completed, even though this wasn't a big ticket sale! $13.60
Helpful and friendly
Our service writer Brandon was excellent, and the work was done in a very timely manner. We had a leak and he got us in quickly.
Staff was exceptional - polished professionals who knew the products. We were treated with respect and like we were family. Every department worked with precision to ensure our time was well spent.
Introduction to so many team members and accommodations to my schedule for delivery
Melisa was extremely helpful and patient.
Mike got us the parts we needed.
Super nice and fast!
Buying the last Winnebago voyage in the country.
The process from sale to delivery was very smooth. Our salesperson, Shay, and our tour guide, Travis, were excellent. I would definitely recommend.
Easy to schedule my appointment via text message.
Everyone was friendly and welcoming. The entire process was smooth - handoffs between departments didn’t leave us feeling lost or overlooked. I, personally, would’ve preferred some explanation/preparation of what the process would look like in advance, but now being on the other side of it, it’s clear all the people involved know their parts.
The team at the Mt Clemens location have been extremely helpful every time. I have been going to this location for years and have always had great service. Christina, Lori, Walt and Mattie are awesome.
Haley was a delight to work with! She was so helpful and knew exactly what I wanted. The whole experience was fun and enjoyable. Have already recommended General RV to my customers.
Great customer service!
Thank you Jamie Dalton.
Sales team was awesome
Everything about the process of buying an rv was smooth and seamless from the searching process to the financing and walk through. We were very impressed with the service. Everyone in the building was friendly and welcoming. So far they have met every need and then some.
Great customer service. Parts
Department is excellent also. Customer service while picking up your RV after a repair or something added to your RV should be improved. Someone should show you the repair or addition to the RV and how it works exactly.