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Customer Testimonials
They did a great job, listening to what we were looking for and helping us locate it.
We bought a used travel trailer, and they pointed out things that needed to be fixed and followed through on them.!
Service was excellent. But I think the price per hour was to high.
Although this 2025 Coachman Catalina EPIC283 has been in the service dept at General RV about half as long as I’ve owned it, I will have to say Alan in the service dept, is very dedicated to making sure his customers are totally happy. He is very conscientious and goes way above and beyond making sure things are done right. This camper (no fault of Gen RV) has been the absolute WORST purchase of all the five campers I have owned over the years. I will NEVER purchase another Forest River product as long as I live. They are ABSOLUTE JUNK!
They make you feel like a very important customer from start to finish especially with their unit walkthrough.
Everyone was very helpful and knowledgeable. Tom started us off when we got there showing us around and having the unit we came to look at all ready. Jake was able to answer any mechanical questions I had. Then we moved into Sistos office to finalize the finance paperwork. Aaron was also very helpful at the front desk keeping up moving in the right direction all day.
We would recommend our sales person Mario. He listened to our needs and budget. And never tried to over sell. Ask for him! Our demonstrator Brandon showed all features and how to use them also a great job.Toi closed our loan. Financing had already been arranged. She told us she could beat our loan terms. She got a better rate and lowered our payment. Great team!
Service representative and work quality
New RPod Travel Trailer purchase from Birch Run Michigan location was seamless, from initial order through to delivery. General RV provided great pricing for the unit which included excellent customer service, very accommodating with my specific requests and included a very thorough walk through experience prior to leaving their facility ensuring that all of my questions had been answered. I would highly recommend! Thanks!
Very nice people. Repair done same day
Great service all around.
Great service, friendly and knowledgeable
Everyone we worked with went above and beyond! They were helpful and answered all our questions. Chelsea was amazing. She came in on her day off to show us the trailer and continually check on us when we came back to pick it up.
I have been to other rv dealerships and General is heads and shoulders better in customer service. Each step was welcoming but not overwhelming. The whole team from sales, financing and service teams were fantastic. Josh was super fun to work with, honest and not a pushy salesman feel you may have grown to expect. Highly recommended
I liked the fact that my sales person PJ was not pushy like some of the other places we went to. I appreciate the fact that he and Jonathan were willing to work with us to find something within our budget. We really like the red carpet service and Justin gave us a thorough walk-through on our new trailer and explained things really well. Weston was very good at explaining all of the details of the paperwork, warranties, etc., and what was available for us. He also was not pushy and helped us to understand everything before We made a decision. I’ve bought several trailers in my life and this was hands down the best buying experience!
Service
everything
Everyone was very friendly and helpful.
Very helpful Tomtree was a hoot, very knowledgeable and willing to take his time with all our questions and phone calls
Friendly.. able accommodating.. had the part in stock.. Becky and First name removed very helpful Thanks
There was a good selection of RVS to choose from and the sales people were very friendly and knowledgeable.
The “Keep You Camping” process worked exactly as advertised.
Easy to work with. Very professional
From the time you walk in to the dealership, you are greeted with happy and smiley faces that are happy to serve your needs to the time you leave with your beautiful new motorhome. Very happy with all the staff especially John Hutton and John Murphy. Thank you so much for the new beautiful motorhome.
Javier walked us through the whole process… It was great having one person for contact. Also, they recommended things that we should take care of which we did.
Good services
Our sale person is awesome.this is second RV we have purchased from General and the second purchase from Alicia our sale person.
NiAsya was very helpful
People were friendly for the most part. Can't get anyone to answer the phone.
Professionalism and how they got the job done!
We were treated wonderfully by the entire staff. Robert and Jasua in the delivery team were incredible with all their help. I live in TN but I would go back to General RV in Palm Beach if and when I buy again. We literally had red carpet treatment.