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Customer Testimonials
Every single employee with whom we interacted was phenomenal! They were friendly and helpful, taking the time to answer all our questions and give food for thought about possible future modifications. We called with an issue and they worked us in immediately; other places tried to schedule us for 2 weeks out which is completely useless when you have trouble. We highly recommend General RV!
The service department is always helpful.And gives good advice.
David, our sale rep. Awesome! That being said, everyone was well trained and great.
They are professional They don't rush you and try to push you into something everyone is friendly They gave lots to offer and they work with you
Your Parts manager Andrew was very helpful can’t say enough good things about him would visit him again
Great service as usual
Quality of work done
Friendly Service, good explanation of what service was recommended and why. The work was completed in a timely manner.
The people are friendly and profesional.
They get you in when they say they will get you in.
A very good quality of work.
Work was performed as promised
The parts crew worked together to get exactly what I needed to fix my RV. They were knowledgeable and very helpful.
The women at reception treat you like a guest in their home. Very welcoming! My contact, Will, was helpful and thorough and is always a pleasure to work with. The man at checkout is always great at providing information & possible supplies I may need. Nick (?), the man who inspects my motorhome for service, is also excellent. Tell him I’ll improve on my “C+” grade he gave me for my sealant job.
I brought the motorhome in for summerization, an issue with the tires, and a generator oil change/inspection. When I left the dealership and arrived at my destination, I discovered my trunk door was open. I was confused as there is no access to water or generator. Gave me suspicious feelings. Further, I had to ask twice for fresh water, which I didn’t think wad much to ask. Only halfway filled
Friendly staff
The associate that helped us find and order new recliners was very helpful.
We had issues with getting water into tank. They got a tech out to talk to us. When we got home ant tried what he said it seemed to be what was wrong. Thank you
Every one of the employees were exceptional. Very polite and kind! When it comes time to trade in, we will be back! we are bringing our daughter to come by an RV within the next three or four months and we will only shop at General RV!
Service dept. was incredible!
Technical knowledge, customer focused, willingness to make things correct (PDI). The team including Seleena and Bret went above and beyond including prepping our unit for an onsite boondocking. However, as constructive feedback, I did not care for the sales pitch of add-ons at the very end of a long day of walk through and paperwork (tire protection, insurances, etc.). It would be better to offer in advance as a pre read to familiarize and research rather than feeling overwhelmed in a pressure sales pitch.
Everyone was very welcoming. Everything was explained thoroughly
My coach needed bearings, brakes, and slides adjusted. There were also two recalls outstanding, which were scheduled as well. I was kept informed throughout the entire process. The bill was as agreed.
Emily helped me with some of the stuff that I needed. She also has helped me in the past. She was really helpful. The Olivia h worked with me getting my RV written up and booked on for Service. It needed a lot of work and she was very helpful and patient. We went in the RV and she went over everything with me that had to be done. She gave me the estimate I said so long to my RV and to Olivia and Emily and left. Both these girls are great assets to General RV. don’t let them go. They are definitely keepers. That is all. Over and out 🤩🦖
Sales - Ben
Finance - Terrell
Preflight - Sereena
Launch - Chris
Oversight / Motivation- Rob
All blue chip professionals, extremely helpful, caring.. made us both feel valued.
Day 2 w RV, already over 250 miles, multi-state shakedown trip complete and successful.
Thank you.
We have had some issues with our unit and Nate in the service department has been great to work with!! He has been very helpful and was very professional!!
We have been to the service department for work on our camper way too many times but everybody is nice and very helpful especially with the little things.
Great service, honest up front pricing, very courteous employees
Just about everyone with whom we worked was cheerful and took a deep-seated interest in assisting us get a new RV that met our needs and budget.
Maquette was great. She showed me several units and got me set up w the finance team. The team got it done hassle free and rather quickly as I was on a tight schedule.
Thanks!
Brian did the walk thru on our new unit and was very knowledgeable and friendly!! Great guy to work with.
Service fees were not crazy. Felt like they selected good trailers that fit our needs. Finance guy was freindly and not pushy. Really seemed to go out of their way to make sure we had a good experience and a good deal
Good people. Great customer service. A crew that is genuinely interested in taking care of the customer!