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Customer Testimonials
Very nice and helpful service team to get the parts I need for my Camper
Kayla was so professional and knowledgeable. She knew why we needed service and had the technicians ready to complete our repair.👨🔧
Thank you Jeremy 👍
Great team from sales to GM to service, so far!!
The service and everyone i spoke to was VERY professional and knowledgeable
I really appreciated the honesty of the salesman and he was more than willing to listen to what we were looking for and not pushing his own agenda, but finding us what we wanted. Everyone that we talk to and work with was very professional, courteous, and helpful I would highly recommend general RV.
Very helpful
The professional service from Jim Evans
Service advisor, Steve, was excellent. Hopefully the part comes in quickly, and it will be repaired in a timely manner.
All the staff were extremely helpful and awesome to deal with
They helped me right away. Didn’t have to wait for service.
Great service. Great techs. Very knowledgeable and skilled. Check in and check out was quick and easy. Great service writers.
All the people that work there
Friendliness, professionalism, courtesy. Came in as a walk in persa and was greeted and taken care of
We had a great experience at General RV. When we went in we really weren't planning on buying a new fifth wheel at that time. But after talking to the person that helped us Mikey and then the general manager Trevor they really gave us a deal that we thought we couldn't refuse. When we went to talk to the financial advisor Justin, not only do you tell us great stories but he really worked with us to get the best deal possible. From the buying experience to the closing they were extremely accommodating and helpful. This is our second RV we have bought and by far a much better experience. I highly recommend General RV.
My salesman, Matt Doran, is based in Canton, Ohio. This is the second RV we've purchased with his help, and once again he went above and beyond to make the process as smooth as possible. We couldn't be happier with the experience. Thank you, Matt!
Our finance manager, Jon, who is also in the Canton, Ohio location, did a tremendous amount of behind-the-scenes work to make this purchase happen. We truly appreciate all of the effort he put in along the way. We couldn't have done it without the two of them.
The Richmond store was also great to work with during the pickup of our RV. Brian did an outstanding job with both our virtual and in-person walkthroughs, making sure we were comfortable with every aspect of our new RV.
Our only piece of feedback is that it took a little while for the RV to be brought around when we were ready to leave. It appeared to be a very busy day, so we completely understand, but we wanted to share that observation.
This is the third RV we've purchased from General RV, and the experience has gotten better each time. We truly appreciate everyone's hard work and outstanding customer service, and we'll definitely be back when it's time for our next RV!
Gearbox and Controller was available to repair my Motorhome steps.
Great. Very helpful and quality team. ERICA was great. GO general RV!
My Service Rep, Chad Fuss, was very communicative and clear of the process, issues, delays, etc. While very disappointed with Brinkley and our insurance company, interacting with Chad assuage some of my frustration. Will come back here for all my service needs.
Repair while you wait
The sales people were very friendly, helpful, professional and fair. We have been very pleased with their assistance. Im sure it will continue throughout this purchase. They have given no reason to think otherwise which has made us feel very confident in our choice of RV dealers! Excellent people to work with.
Redone the front area. More appealing to the eye
Audrey was fantastic with keeping us updated with the progress on our 5 th wheel
Mr Sweet efforts to ensure we understood everything about our RV
Olivia is AWESOME! Great communicator, kept me in the loop the entire time.
Working with the whole team; Glen in Sales; Toni in financing; Brian in reviewing our new RV; Cami hosting and tracking our flow on the day of pickup. Everyone was super helpful!
Even though I bought used, I feel like I bought a quality product. Michael Smith is a very friendly, great salesman.
Friendly professional service. All my questions were answered. Service was fast and efficient.
Dennis was very friendly, and so was the rest of the staff I encountered. Everyone was very welcoming and I appreciated the thorough tour of the Storyteller. Overall, very pleasant purchasing experience!
Even through my financial troubles, they were very willing to work with me and find a proper solution. The first trailer I was looking at was just a bit too expensive and when I said that they immediately found another one. They were very quick on turnout times and they were very easily to get a hold of a very gracious for the service that they were able to give to me these past couple of weeks.