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Customer Testimonials
Great service! We were traveling and needed help with the ceiling air conditioner. They fit us right in and quickly resolved the problem. The service manager brought us lunch. The technician thoroughly checked the system and fully explained the problem in a kind and supportive manner then we were on our way in less than 2 hours. Thank you General RV!
Service writer Alyssa (?) was very friendly and easy to talk with.
I very much like working with Chad he made the experience very easy getting my 5th wheel fixed and answered all my questions fully
From start to finish was a great experience! All members treated us like family!! Thank you all!
Very good personal working Sebastian helps a lot on what we were looking for and day of picking up the rv another hispenic person went with all the information we needed to know about the rv thanks to all personnel involved in this matter
Anna and I had nothing but a great experience. Keith,Dee, and Ashley treated us with white gloves. This was the sixth RV from Keith. He has always treated us great.
Everyone was great to work with. From start to finish everything went great. Highly recommended
Fair and friendly.
Maddy, Dustin,and Robert entrance what I was expecting to resolve my issue. Great employees
Customer service sale rep the service rep
Good people. Great customer service. A crew that is genuinely interested in taking care of the customer!
Every single employee with whom we interacted was phenomenal! They were friendly and helpful, taking the time to answer all our questions and give food for thought about possible future modifications. We called with an issue and they worked us in immediately; other places tried to schedule us for 2 weeks out which is completely useless when you have trouble. We highly recommend General RV!
The service department is always helpful.And gives good advice.
David, our sale rep. Awesome! That being said, everyone was well trained and great.
They are professional They don't rush you and try to push you into something everyone is friendly They gave lots to offer and they work with you
Your Parts manager Andrew was very helpful can’t say enough good things about him would visit him again
Great service as usual
Quality of work done
Friendly Service, good explanation of what service was recommended and why. The work was completed in a timely manner.
The people are friendly and profesional.
They get you in when they say they will get you in.
A very good quality of work.
Work was performed as promised
The parts crew worked together to get exactly what I needed to fix my RV. They were knowledgeable and very helpful.
The women at reception treat you like a guest in their home. Very welcoming! My contact, Will, was helpful and thorough and is always a pleasure to work with. The man at checkout is always great at providing information & possible supplies I may need. Nick (?), the man who inspects my motorhome for service, is also excellent. Tell him I’ll improve on my “C+” grade he gave me for my sealant job.
I brought the motorhome in for summerization, an issue with the tires, and a generator oil change/inspection. When I left the dealership and arrived at my destination, I discovered my trunk door was open. I was confused as there is no access to water or generator. Gave me suspicious feelings. Further, I had to ask twice for fresh water, which I didn’t think wad much to ask. Only halfway filled
Friendly staff
The associate that helped us find and order new recliners was very helpful.
We had issues with getting water into tank. They got a tech out to talk to us. When we got home ant tried what he said it seemed to be what was wrong. Thank you
Every one of the employees were exceptional. Very polite and kind! When it comes time to trade in, we will be back! we are bringing our daughter to come by an RV within the next three or four months and we will only shop at General RV!
Service dept. was incredible!
Technical knowledge, customer focused, willingness to make things correct (PDI). The team including Seleena and Bret went above and beyond including prepping our unit for an onsite boondocking. However, as constructive feedback, I did not care for the sales pitch of add-ons at the very end of a long day of walk through and paperwork (tire protection, insurances, etc.). It would be better to offer in advance as a pre read to familiarize and research rather than feeling overwhelmed in a pressure sales pitch.
Every thing from start of purchase to now the guys and Gail’s are amazing