Customer Testimonials

The KYC program. They made us a priority.

Fernando Anderson did an incredible job with us. We bought our trailer in kate September. After using it 2x we identified several issues to come in and get fixed. After calling and trying to get in for service we kept getting jerked around. I asked to escalate and we got Fernando. He stayed in constant communication every week. Trailer was there about 3 months. After the install of water heater tech scrapped the outside wall. He identified it and had it corrected. Honestly I am a hard customer and he exceeded my expectations. I highly hope you recognize him! He is an employee you need to keep and recognize! Thank you, Fernando !

Lori was excellent in keeping us caught up with the progress of our warranty work

Listened to my problem and kept us informed on what would occur and fixed problem quickly.

We attended the RV show in West Palm and General Rv sales people and set up was the most professional. There were plenty of people to ask questions and pricing was right on the RVs. Ken was very helpful and patient with us.

From the moment I met Jeff Polson I knew I was in good hands. Everyone went out of the way to make sure I was happy and answered all of my questions.

Friendly people who went out of their way to help us. Awesome service.

Service mgr was great

Great service all the way around and finance person was great also along with the salesman service pretty much the whole experience was great

When there was a miscommunication with financing details, the employees were very diligent in correcting the issue.

Mike Conklin was pleasant, responsive, upfront with added on costs and honest. We had a miscommunication on the date for our walkthrough and pickup but the team at General RV in Ocala was very accommodating and made our visit enjoyable. The sway bar and hitch was done well. Kelly explained the camper functions well. Would buy there again and definitely recommend them. Thanks for a nice experience.

Noah, Justin, and Tom were all great to work with!

The willingness to work with us in spite our plans to back out on the deal. We made the purchase because they helped us take delivery in Michigan.

We decided to buy a new RV from the RV show and our salesperson traveled in from MI. He then handed the sale off to the Draper team and everyone we came in contact with was very kind and knowable.

Friendly service. No pressure. Fair deal.

I was very happy with the service that they did for me. They’re very professional treated me very well and did every thing They said they would do on time. The staff there is very helpful. Can answer all your questions and always make time for you if I ever need anything else from my RV that will be the only place I go.

The experience was relatively painless. Our service coordinator, Eric W, was helpful and professional. We did have some issues that were not addressed or not observed during service. Most serious of all were the trailer brakes did not work after service. Unit is right back in the shop to fix this serious issue.

Great fast service

Everyone that we interacted with was as helpful and pleasant as possible.

Positive experience having a couple of minor warranty items addressed. While waiting for the work to complete, I had conversations with several General RV staff - parts desk, service manager, shop manager, and finance guy - all great folks.

Friendly staff that all were making sure customers were taken care of, if they needed anything, and that they were comfortable. All the staff made sure to keep customers in the loop and answer any questions they might have. GM even came to personally meet customers who just bought an RV from the dealer.

The team of Bud, Warren, and Joe were incredible! They promptly and professionally resolved my problem. We are traveling from Michigan and so glad we found General RV in Winter Garden.
Thanks to the whole team - you were so professional and thorough. My biggest compliment is that all of you showed that you really care about your customers and you know what you are doing!
Steve & Jan Shotwell
Rochester Hills, Michigan

We worked with Gage, he was very professional with our repair of the side mirror on our Newmar Bay Star Sport.

the service person explained the process of warranty work to me well. She also worked with me to find a reasonable time to finish the repair s.

Exceptionally friendly staff, even ones that were not involved with my purchase ,and during walk thru found several items promised to be fixed undone and corrected and also fixed several items not promised during the sale. They made sure my 2017 FR3 had everything working before I left the dealership
Thanks to Alicia, Matt, and Tommy, I think its Erin. But if wrong I apologize.

The ease of use: pull up, check in, sit down, wait, drive off. We ran in to some potential issues with the red tape surrounding the warranty but the team helped get it resolved with positive results. The staff was courteous and professional and the waiting room was clean, well stocked with snacks, and comfortable. This was my first experience bringing our RV in and I’m relieved to know that if it will be like this for future visits I’m confident that they’ll do what they can to ensure we’re taken care of in the shortest time possible. We’re really glad that we chose General RV for our first RV purchase ever and to know that the quality of service continues into the life of our RV.

Everyone we dealt with was knowledgeable and friendly process was very smooth and easy

Super friendly super helpful

We were treated with respect from start to finish. Samantha did a great job with our walk through of the trailer. She was very knowledgeable and wanted to ensure everything was correct. We have bought multiple rv’s and this experience was the best.

Jeff Van Duyn in services was very helpful as far as making sure the job was done in a timely manner. He also demonstrated efficiency as far as getting the right parts ordered & making sure it was covered under our extended warranty.

We will continue to use General RV in Wayland.

Thank you,

Andy & Jennifer Kolp