Customer Testimonials

The people were friendly & knowledgeable2

Justin and Mike were so on the ball. Just a delight. Great experience.

Amorette was very helpful and pleasant to work with.

All around great experience from looking at the camper to going to fiancé to the walk through to service and ad ons. Would 100% recommend and return.

Communication. Trevor was very considerate about keeping me informed. Thanks Trevor!!

Selection and sales staff was really good to work with.

Knowledge service technicians and quick turnaround!

Friendly and knowledgeable staff. Good communication from Zach in Service.

The service guys were very nice to talk to and very informative. Did not try and talk me in to something I didn’t need very much like them was an all around great experience.

Pa state inspection and Warranty Forever inspections were done in a reasonable amount of time. Meagan was very efficient and professional, as usual.
We were also very glad to hear about Kayte Houtz's promotion. She really deserved it. She always had provided over the top service. She is a real asset to your business.

Good communication

The personal interactions with the employees.

Information

Yes, Tina and Sammy were great.

Everything was amazing. From the minute I walked in the door to driving away with my new camper.

I have already told a couple people that Birch Run was the only one I would deal with. And they have done right by me now a couple of times. So they have me looking to go back again. And I will definitely recommend them whenever I can again Thank you Jim

Heather was very helpful.

Great experience from start to finish! Highly recommended.

The staff is always friendly and helpful.

No surprises on delivery day. Everyone there was helpful and did whet they could to make our experience good and all of our questions were ansewerdp

The service rep worked with my insurance adjuster to seamlessly process my claim. The only delay was due to waiting for parts.

All repairs made even though it took quite awhile. Friendly staff

The service advisor Matt Garwood was awesome!

Everyone was friendly and very helpful. Helped us get the RV we wanted at a good price.

Quick

Walt Zimerman is great, very helpful and he new what we needed to fix our class c motor home . Thank you General RV
Bob & Bonnie Mitchener

Dan Smiley, our agent, help us in many’s ways. We came in for an inspection, to get our trailer resealed, check about a thermostat for the air conditioner, suggested getting a remote control new air conditioner, less time to put in. But when the inspection was completed, found a leak in the roof! We found out the whole roof was bad! Dan help with getting our insurance to pay for all of it, including the behind the cabinets. We just want to give thanks to Dan Smiley, and all the men that work on the repairs of our trailer. We would recommend General Rv, for rv’s and repair services. Thank you, for the great service! Rod and Marian Fox

The employee was very helpful and knowledgeable.

They are professional and courteous.

I would say that everybody was very friendly. I would say that it took a very long time to get things done though so pros and cons I guess be careful with what you ask them to install. We asked them to install our tire gauge thinking they were gonna hot wire it to our battery. They literally screwed the tire cap on and then programmed the keypad and charge us $300 for that now we haven’t talked to them to see if they’ll take that charge off because they didn’t wire it or if they’ll wire it for us, but that’s the only complaint I had. They’re very nice very friendly very truthful I would say but yeah, I’d recommend them.