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Customer Testimonials
I have always found the staff to be friendly and always taking the extra step to ensure I am satisfied. Dan Smiley covered everything I needed addressed and even made sure my rig got to Ganley Ford for its 5 yr inspection and oil change
Purchase at show - good information. Delivery went well. Flexible with some changes I needed to make.
I submitted my information, and stated that I did NOT want to receive nonstop communication. They didn't call me unless I gave permission. They sent me a quote without any hassle. I paid for delivery, and it was delivered timely. Everything was easy and their tech support was great. I didn't wait on hold long and was connected with a guy who was friendly, knowledgeable, and very helpful.
Everyone was friendly and welcoming. Service was quick. Environment of waiting area was very comfortable
Friendly staff and helpful
Everybody working together to get the deal done
The people ,everybody was professional and nice.
The person responsible for my recall on our Minnie was very attentive and kept me well informed of the progress on our vehicle.
Chuck was GREAT in the service department. He keeped us up to date on all of the repairs to our RV. Very responsive when we had questions or concerns. GREAT guy to work with. I would definitely recommend General RV for service because of Chuck.
It was fast service!
Very professional and willing to work well with my trade!
The service ok wait for part to come in for repair people all way nice .
Olivia is great to work with. She and the General RV team has taken good care of me and my "Covid Baby" 2021 Entegra. Which had lots of growing pains.
She set reasonable expectations and got my work done ahead of schedule.
Willingness to help me when needed it. Took in fixed problem polite and professional
They contacted me when the warranty parts were in. Still awaiting other parts and want to make an appointment to install the back ordered ones.
Good service. Nice atmosphere and friendly people.
Could not be more happy with our Coachmen Remote and all the service provided by General RV at this location. Super pleased. Bo was amazing.
Very knowledgeable staff. Entire process was easy and straightforward. They took the time to show us, as first time camper owners how everything works and were available for questions if we had them, once we left the lot.
very friendly and professional staff
Very helpful and walked me through any questions I had and polite just backs up when you say we’re apart of the general rv family you guys have always taken care of us
Very professional ,instructional and caring people willing to answer all my questions
The service manager gave me an orientation to the facility to make me comfortable and my service advisor clearly reviewed the plan and waiting time expectations. The waiting area is roomy and comfortable and I found some great buys in the clearance section of the store.
Quick and easy process. Knowledgeable staff.
Kathy in service was wonderful. She communicated every step of the way. She is what customer service is all about. If we come back it will be because of her. Thank you Kathy, we appreciate you!
Heather was good to work with and was professional throughout the process. However, the scheduling and service appointment process could use improvement.
For my most recent appointment, I had a scheduled time of 2:00 PM on a Friday. When I arrived, I was informed that the service department was only then getting to their 9:00 AM appointments from that same day. My RV was not ready for pickup until late afternoon on the following Wednesday (I believe the work may have actually been completed late Tuesday or Wednesday morning).
On a previous appointment, I had a scheduled time of 10:30 AM. I took a vacation day from work specifically for the appointment. However, my RV was not looked at by a technician until approximately 3:30 PM. At that point, it was discovered that the parts I had been told were available to complete the work were not actually carried by the parts department. As a result, no work was completed despite waiting more than five and a half hours.
Experiences like these create a significant level of frustration and have led me to consider other service options moving forward.
Excellent service fair price!
Really just the people - our salesman Brendan, the business manager Cameron, walk through with Dylan - all really fantastic and it was obvious they were trying so hard to do everything right. Really nice delivery experience.
The sales person was great! Your service department always stays in touch.
My only complaint is not with you but the vehicle seems to always need repairs.
Thank you
Cathy Smith
Very caring people made sure we were happy Very knowledgeable and also very concerned about what we could haul did not want to sell me anything that was not safe. Richard Hardenburgh
People were courteous and answered all my questions.