Customer Testimonials

Very helpful and thorough. They gave us a great deal and prepped the RV per our list, and took the time to make sure we were happy with our purchase.

Red carpet experience!

Friendly and professional

Danny Browder helped us with our trailer service and winterizing needs. He was friendly, professional and made sure everything was taken care of in a timely manner. We will be back in March to get the rv ready for the season.

That they took the time to get your information

The professionalism that was shown by Gage in handling our problems.

We had a great experience at General RV Center in Ashland, VA with the purchase and installation of after-market theater seating for our RV. We wanted to make sure the fit would be perfect and it would be placed exactly where we wanted it. Tera assisted with the initial purchase and measurements and was very courteous, patient, and professional; NiAsya (our Service Advisor) was very nice and made sure everything was done to our specifications; Jeannie (the Service Manager) was also very nice and made sure our specifications got communicated to the technician; and our technician (Erik) was very professional and patient with us and made sure the seating was placed in the exact spot we wanted so that I was afforded more room behind the passenger seat so that it would fully recline. The install was done just the way we wanted and we could not be happier! All-in-all, we had a great experience with all these staff people and would be happy to use General RV Center again. We highly recommend them!

James went above and beyond to make sure we got the rv that we wanted. He was very knowledgeable and helpful. I would recommend General RV in Mesa every time.

They are very helpful with the buying process soon as I needed service they were just as helpful explaining to whole process to me keeping me informed was the best decision I made

They made us feel special and cared about our thoughts and concerns.

Bud in parts was prompt in getting needed parts. Always have had great service from Warren and Chris.

I found the RV service to be very thorough and efficient.

Our first time with a maintenance issue on our 2025 Coachman Beyond, leaving us without tank heater in freezing weather. Staff at Ashland fit us in, evaluated the problem, then located the replacement part within a few hours and areanged for a timeslot to repair.

Very helpful under the Keep us Camping program!

Thanks!

Very nice people and good customer service

The advisor was friendly and knowledgeable with excellent customer service skills. The entire staff treated me well. Thank you.

Chris was our service advisor and he was very attentive. He took time to listen to all of our concerns.

Were able to get us in on very short notice and took care of everything that we asked .

Our salesman made our experience great and found us the perfect motorhome we were looking for.

Attention payed by service rep

The work was professionally done and the entire staff was friendly and accommodating.

Everyone on the team was friendly and willing to work with us through out the transaction.
Enjoyed the welcome at pick up .
Thank you

Service writer was amazing. All the staff were great

Erica my service rep

Low pressure on making the sale.
Was a good and thorough walk through.
Scott was good with making the deal with back up camera.
Overall a good experience.

We were not hurried any way for our walk through. They fixed anything we found. Dan, Wyatt and Dave were all good with us. Junior did a good job also.

Nice people. Took care of me even when the deal was not what I had expected and my trade-in failed inspection.

We don’t live close, but General RV has a beautiful facility, courteous and professional staff, and an efficient operational approach which makes bringing our Newmar RV there an easy decision every time.

The one on one walk through of the new unit, did have follow up questions that never got answered though and the hard sell for the extended coverage was too much. Overall still a very good experience

Javier L, my service writer is exceptional. I’ve had a few service writers in the past and he is the best I’ve had. I will only work with him if you are able to keep him. He listens to me, super respectful and does what he says he will do. He knew I wanted to check out the fixes before heading for home and he tested things out in the morning to ensure my trip to GRV was going to go as planned. The service provided by the technicians was thorough and my issues were resolved and for less cost than I expected. I’ll be back in the spring for roof wash and treatment. Something has changed since I was there 2 years ago, and it is all positive. I watched interactions with team members and customers in my 6.5 hours there and there is a different vibe, and it is positive.

Frank Henderson was wonderful, and should be commended!