Customer Testimonials

Everyone was so nice and really appreciated how helpful all the employees were with any questions and Terry did an excellent job explaining how everything worked in the new rv it was just a nice experience thank you we did not feel rushed and pushed out the door like we had felt before when we bought our first camper at another dealership so I thank you for the experience general rv gave us I will refer anyone looking for a rv to go to general rv

Drake, our service advisor took care of our requests in a timely manner. The waiting room is comfortable and the coffee is great.

The staff are very helpful, the service is great, the inventory is huge, and the atmosphere is clean and welcoming.

We have owned six campers in our lifetime, from a Volkswagen camper to the Class C motorhome we purchased on Saturday. At no time was the buying experience as good as it was with General RV in Wayland, MI. Every person we worked with was responsive and a pleasure to do business with, starting with Gabby and Riley in sales, John in finance, Bill in service and Deb in reception. Each one of them made the purchasing experience as fun as it should be. Thank you to everyone that helped us throughout the process.

Friendly staff. Suggested ways to handle unit concerns

Everybody was very helpful and friendly

Great service in a very timely manner!

I like the fact that they do what we ask in a professional manner and a timely manner

Honesty

They took care of me according to needs. Appreciate their good work.

Universally pleasant, attentive, and efficient staff.

My service write up person, Alyssa is amazing. I dropped my RV the night before, for a winterize and propane fill. She got it right in and performed those services, along with a full check and stopped a future problem with my roof because of some failing sealer. I appreciate all that tge Birch Run service team does to protect our investment. Thank you.

Timely, professional, competent service and staff

The work was under warranty so the labor rate was the best ever!
Service was fast. Great facility.

They were knowledgeable about the fifth wheels we asked about.. if they did not know the answer ... they found it and called us. They were not pushy ... very friendly to work with ... the entire experience was enjoyable!

We appreciated the customer service and responsiveness of sales team and everyone who helped us.

Lori was very friendly and efficient. Everything was explained.

Excellent customer service, very helpful from the minute we walked in the door

Everybody was very nice and accommodating.

Your business has a teamwork quality and everybody watches out for each other and the customer.

My service advisor was very helpful in answering my questions and getting my RV serviced

Their whole team was outstanding. They truly treat you like family.

Great service and continue to provide very helpful tips for maintaining my 5th wheel. Chuck in service is a wealth of knowledge. He is professional and personable.

Weve purchased 3 trailers through general and our daughter just purchased her first new trailer there. Next generation referral!

Scott Weese was great to work with

Personable and friendly, willing to deal.

The Ocala Fl team were outstanding. They were very attentive to our needs and delivered on all our requests. Thank you Matt, DeAndre, Sebastian, Maria, Kevin and Peter.

This location has a n8ce open floor plan. The few people had had interactions with, were friendly and polite. The location is the biggest plus for me.

Easy transaction. Nice choices of RV. Units. No pressure!

The service to was great!