Customer Testimonials

Erica is awesome. Friendly staff, comfortable facility to lounge and wait while RV is being worked on. Good refreshment options.

Lucas and Raoul had a strong desire to help us out and work through any challenges.

Just basically got us what we wanted with very no issues.. thanks for the new rv we love it !!

Everything, people are great

Friendly staff.

Friendly people very helpful.

I don’t know how you all could do any better. 10 star service! Extremely happy with the entire service team. They care so much about their craft. Bonnie is beyond a rock star!!! She fires off on all cylinders. I really enjoy her attention to detail.

April was very friendly and helpful. Just bought my new 5th wheel and had to come in for a few small repairs under warranty.

Fast service, they fixed what they could right away, and ordered parts for the rest. Easy process overall.

All of the team at General were very helpful supportive and communicated with us regularly. They went out of their way to take care of our issues. We cant thank Will, Kim, George and the rest of their team for taking great care of us and our RV

Everything was completed that I asked for successfully and quicker than I expected.

Rebecca and Chris both were professional, friendly, and knowledgeable. Rebecca was my primary handler and was prompt, accurate, and cordial on every communication. Honorable mentions are in order also for Cody, who I believe is a technician as well the Service Advisor who wrapped out my transaction (I did not catch her name); who helped me during parts pickup and finalizing check out. I Managed a New Car Dealership service department for 12 years. I would have been pleased to have all 4 of these people on my staff.

We love General RV. We purchased our Grand Design Influence in the fall and arranged to have it stored until we were ready to use it in the spring. There were some issues with the trailer when we first walked through it. These issues were addressed immediately and done right the first time. The employees that we have worked with have been great. I had a problem with the pin box installation. Either I or the salesperson (he quit after I bought my trailer) had a discussion about changing the pin box. I ordered it and had it installed, only to have the incorrect box installed. Monica stepped in to take care of us. She was awesome. The General Manager was also amazing. They ordered the right pin box, came out to my trailer, and installed it. That is customer service!! I will always recommend General RV. By the way, this is our second purchase from General RV. We are returning satisfied customers.

Great care from service team. I worked with Shannon Bell.

Mo is awesome !!

Everything from making my appointment for maintenance to leaving. Everybody was very helpful and polite. Kept us informed the whole time we were there about our RV progress! I wouldn’t go anywhere else for maintenance or buying a RV.

I liked everything from the moment i walked thru the door to the moment i left the property with a new camper. I liked that nobody liked me but that they liked the money i spent better. I liked giving the Charley Daniels look alike doppleganger $500 just because he looked cool in a cowboy hat. I liked the lot lizard humor of the loan manager who seemed very famiar with Craig's List. I liked the way delivery coordinator wanted me to buy sway bars twice but then later found out I only needed to buy one. I like that my first payment is scheduled due on April Fool's Day 04/01/2026. It was truly an awesome and amazing experience unlike any experience ive had before.

Katie is very easy to work with. I really feel welcomed by all the staff i interact with.
This visit, I showed up on the wrong date. The warranty work was quite simple and they worked me into the schedule that day. I was grateful.

Thorough explanation and tour of the camper. This is our first camper and Jason was awesome.
Salesman showed us what we were looking for.

Everyone was very nice and informative

Very satisfied with overall

They had the specific model we were looking for and they did everything to make the purchase process an enjoyable experience. We were originally planning to picking the 5th wheel up ourselves from Phoenix but life happened and we were not able to. General RV didn’t miss a beat and they were able to find a transporter to have it delivered to us within a few days. Everyone there was very responsive and communicative through the entire process! Would totally recommend to anyone!

Great customer service and communication

The experience was very good, and Sebastián, the sales representative, did an excellent job helping us secure our credit. Our RV arrived in good condition, with the exception of a few minor details, but they were repaired immediately. I would especially like to express my gratitude to Sebastián Beltrán for his excellent service and support.

Professional and quick!

Good people good service

Friendly and knowledgeable staff

Amanda is always on top of any project or problem I have given her. She is very professional and treats you like family as does everyone there. They give their best and make it better.

General RV was great!! They went above and beyond to help me with my new purchase and trade.

I purchased a travel trailer several months before my building permits were approved. Not knowing my travel trailer square footage was larger than whatt the building permits would allow. General RV took care of me with no hassle. They gave me full value of my trade and worked with me on the price of the new model.

Great sales team and services with exceptional financial support. Look forward to doing business again.

Thank you General RV

Did everything that was asked very professional

Hands-down, the best RV experience I have ever had! They really treat you like a VIP.