Customer Testimonials

No nonsense approach to making a deal. They listened to what I had to say and we negotiated in good faith.

The helpful staff.

Everyone was professional, helpful and polite.

It was done quickly and kept informed.

Prompt thorough service.

Everyone was very helpful and knowledgeable

General always does great service and gets you done on time.

Friendly service and helped figure out a few things.

Prompt service. Friendly staff.

Kind helpful in fixing my camper

Rep Frank very informative and knowledgeable. Excellent customer service skills

General RV got us in and done in the same day.

Always great to work with the employees. We just switched from Steven Slayman to Allan Azar as our adviser (Steven has new position) and he is just as good. Highly recommend the service department there

awesome staff awesome prices

Salesman was very helpful and the overall experience was very good

The staff in Birch Run are very friendly and helpful. If you buying new or used, the service department is very good to work with and parts counter is top notch, see Lori.

Very friendly staff, from start to finish.

I'm giving a 9 rating, because my service rep was great about keeping me informed about my repairs.

The negative part of the experience was how long the repair took. The RV was in the shop for over a month for minor repairs. First parts took a while & then the repair was delayed again waiting for techs to finish winterizing the retails units in the yard. I really had to scramble to get my unit winterized.

The team especially Justin Sasman went above and beyond to get our coach back on the road.

The service department was exceptional with taking care of our needs and request.

Customer service lady was friendly.

Everybody was great and freindly and easy to deal with. Just wish I would of got more for my trade in.

They were/are responsive, complete, and knowledgeable. They *listened* to us and did not pressure us into extras. They worked with us and we were left feeling that we got a good deal and were treated well.

Service got me fived and out the door the same day

Friendly and accommodating. First time in since the change from the old dealership. Very happy with treatment and work performed.

Jon

Everyone was so nice and willing to work with me on questions I had

Friendly service. Treated very well.

This is our 2nd RV purchase from General RV, Don and the team did an excellent job from start to finish. We experienced some air travel with a cancelled flight and had to rebook our flight. We truly appreciate the curbside pick up at the Flint airport by Don. Dan explained everything well and we had a full walk around with one of your service Tech's, apologies on forgetting his name.

Our experience did not start well. The Brinkley we ordered did not come delivered with the right 5th wheel hitch and the Platinum protection coating (exterior/interior) was questionable if it was done right. Additionally when we went to sign all of our documents my wife's name was spelt wrong on all the paperwork. Not a big deal but upsetting as we had been at the dealership for quite some time (in total 6+ hours). FYI, Cheyne Henry took care of this very quickly (great representative for General RV). With that all being said Brett Morcom, Erica and the Elizabeth PA team jumped in to fix everything. My wife and I can not say enough great thing about how Brett/team took charge to correct our concerns. In our opinion Brett and the team went above and beyond to rectify our issues/concerns. We keep mentioning Brett's name because to us he is the face of General RV and a great representative of your company. We would also like to mention the sales person we dealt with at the Hershey RV show, Randy Spontack. He was great to deal with, very knowledgeable, answered all our questions and low sales pressure.

All the staff