Customer Testimonials

Everyone was nice and attentive, even with having our own financing.

I have been to the parts area a few times and had excellent service, so when I jackknifed the camper, I immediately took my every to General RV for the service department to repair the damage. The repair was completed in a reasonable time frame and at a fair cost. Before I left and when I got home I checked the area over and I am completely satisfied with the repair work. I will continue to visit General RV for part and service and will recommend them to family and friends
Thanks
Don Simpson

Heather in service is your asset fair and consice. Understood my issue and quoted exactly what was needed. Good to see Travis your inspecter is still at it to, thorough and no bs. I had a bad knee and someone took the chairs away and customers were sitting on the curb. I stood in massive pain. What can I tell you I’m an old dude lol. All in all I’m glad I purchased and am serviced by General RV. If you need a quality control guy to fix stuff I’m the guy lol.

All the staff was very pleasant and helpful.

The parts person worked with me to find the exact part I needed. They were great to work with and kept me updated on my order.

They are so personal and friendly. They explain everything.

Prompt and caring service .thanks Brenda

They fixed our problem.

Excellent service

Everything

Very friendly and welcoming service team! Always enjoy doing business with the entire crew; Service, Parts and basically everyone who we deal with!

Excellent service, polite and curitous team members throughout the entire facility.

Fast and friendly

They got me in repair my RV and sent me on my way!

Once parts were received, service was very good. Gage is very helpful as a service manager.

Everyone is great.

You were on time. And very nice 👌.

Zack my service rep

The customer service that Nik provided from the parts department was excellent. She took the time to listen to what I needed. Confirm the address a couple of times and just did a great job in making it happen. She is doing a great job and I’m very grateful for her help because of that I will continue to shop at General RV Birch run.

Very knowledgeable about what I was looking for

Clear communication with Dan explaining all options.

We were taken care of right away. There was no rushing, everything was explained in detail. Everything was fixed in a short amount of time. Very refreshing!

Customer service and quality of work!

I want to thank Sandy Mitchell for the wonderful care she gave us when we were in for repairs. This is the kind of employee that makes a great business. She was great at her job and representing your company.

I walked in without appointment to talk with service about a warranty matter and was immediately connected up with Jeremy, who was an incredible help. He was able together me scheduled into the shop within 2 days and then was able to also get my wheel bearing repacked on the same visit, saving me driving time from Schoolcraft. Extremely happy with how things were handled.

MS.Scalf was pleasant to work with and an asset to General RV

From the salesman to finance then to walkthrough, everyone was very professional and personal. When you are there you feel like family and they are so excited for your experience! I enjoyed our first camper purchase and will return for any further purchases!

Nice, good service

My service advisor made me feel important and kept me informed on the progress of my RV. I felt comfortable having General RV do the service. Amaretto Scalf was my advisor. She is a asset for General RV

Friendly helpful amd made the deal I needed happen...