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Customer Testimonials
From sales to service, we were treated very well. Ryan Cox was our salesman and did an excellent job showing us features on each of the RVs. We looked at. Joey did a phenomenal job with our financing and answered all questions while ensuring that we understood the process. The maintenance department did a fantastic job wiring up our vehicle for a Toby behind. Everyone was extremely helpful and made us feel very comfortable while waiting in the dealership. I would highly recommend the Virginia General RV dealership to a friend.
Friendly and respectful treatment. Very nice facilities. Mike spent plenty of time explaining the features of our new rv.
The General RV folks are very positive and friendly. That makes the other service issues a little easier to take. After exhaustive tests in July on our refrigerator, it was determined that a new controller was needed. We made an appointment to have it installed in September, but after driving 330 miles for the installation, the part was not in as expected. Another appointment in October, another 330 miles. The part was installed, but the refrigerator still didn't work. Now the refrigerator needs replaced and another 330 mile trip is necessary. This is the process. It needs to change. It's not the people like Heather or Nate who are at fault. Gen RV needs to revamp how they do service. And yes, it can be done. Ive heard from others in the waiting room and they went through similar experiences. This system is not friendly to the customer, even though the people are great. Happy to help redesign how this works.
Tonia was very attentive and informative about everything. Our service visit was taken care of in a timely manner.
Nat our sales representative was knowledgeable of the camper, easy to work with and made a deal fast. Sean the finance representative was also friendly and made the signing of paperwork work quick and painless. The day of delivery went smoothly and addressed all of our concerns. Was a great experience!
Friendly service. , had what I wanted in stock . Quick in and out .
Every person that we have spoken with has been extremely helpful and very friendly! From our first time there, through the purchase of our trailer, to now with service and storage, we couldn't be happier!!
Your man on the parts counter continues to be most helpful and friendly. I have dealt with him for years and he has always been wonderful. He seems to truly care about your customers. Keep up the good work!!
From start to finish, this was the best buying experience, not just for an RV, but that we have ever had. Everyone needs a pay raise! Thank you so much!
It was all wonderful
Great except for purchasing the extra insurance coverage. But I loved the service we received.
Shannon did a nice job of keeping me informed while my camper was being serviced.
Madison did a fantastic job!
Very helpful and professional. A pleasure to work with.
I’d also like to say that everyone I worked with in the service department was great and took good care of me.
Dropped my unit off and they completed everything I needed done in a reasonable amount of time.
Started with Matt Bartholomew at the Hersey Show, he provided a good service while purchasing a new Grand Design Rv. He continued to communicate throughout the process. Once the unit arrived, there were concerns so Matt ( the other sales manager) assisted us in getting a missing component. Greg the service advisor performed our orientation with professionalism and took the time to answer questions. He even made sure as we were moving items from the old unit to the new one that we had everything we needed. He even had porters assistant in moving our replacement mattress. Angelina in finance was very helpful in obtaining the title so we could take possession of our new unit.
All in all it was a very good experience. Thank you
My concern, my problem, and my needs became their needs. They have good attention to detail.
Bret in service was excellent to work with. Really appreciated his effort to get my RV in and out quick!
Overall good. It would benefit you to have your folks know the products a little better vs kinda of a script to teach and answer questions a little better. I’m discovering stuff that I asked about but they couldn’t answer. Like where is the prep for an inverter? Cougar web site says it should be there. Am I missing something? How to turn on and off the residential fridge. Kinda simple stuff but was missing. So far we are happy with it even if all we have done is camp in the driveway. Thanks.
Loan officer was wonderful. Went put his way to help us. .would buy there again when we we need another one
The professionalism and speed at which things were handled. Everyone was friendly and really seemed to care.
Everyone is very helpful.
Rich and his team was very informative during the servicing of our RV.
Missy in Warranty was great to work with.
Feel like you have a person to help you work through the usual RV maintenance headaches.
Clean, on time, attention toys was good
They truly made us feel special when we picked up our RV and worked hard to get us the best price.
Efficient, friendly—definitely customer service friendly
Everything! Thanks Mike.
Communication was top notch. I never felt a need to reach out and ask for an update.
Guidance was also A++. I never felt I was being sold, pressured into anything. just good practical advice.
Missy was helpful and patient through a long and complicated process of getting (warranty) repairs done.
I would say that General RV’s system does NOT provide clear documentation showing items and costs. The printouts are convoluted and not easy to read, meaning; it isn’t clear how the final / total charge the customer is asked to pay is arrived at - no clear statement.
This should be remedied or, if the system cannot be corrected, personnel should be trained to offer to explicitly review in detail (without having to be asked). My strong point is: the lack of clarity of the statements allows - even creates - the perception of hidden charges or fees. This is something I warn folks about when talking about General RV. In this day and age, there is no excuse for lack of clarity and transparency of charges for goods and services.