Customer Testimonials

Excellent customer service in the service department.

Steve Houston, Jonathan Etter, and Kevin Alexander were all amazing to work with!

The Service Department made the effort to get my RV in for service “same day” as we were experiencing a battery charging system problem and needed it addressed before we hit the road next week. All of the staff were friendly and helpful. My technician was very knowledgeable and took the time to explain the complexity and workings of my electrical system.

Was great having a tour of it inside and everything gone over with questions answered.

Service man Brett Lalonde was excellent. Give him a raise!

From the moment we walked through the door we were greeted and made to feel like family. Maureen was the first person we met and she was with us all day,she was lovely! Then Dan took us through our walk through and took his time and answered all of our questions he was terrific! Then we met Brian in parts who took his time and helped us find all of the extras we needed. Megan and Katie from service were great as well. Then finally we were with Michael in finance who took his time and made sure we understood all of the paperwork we were signing. Aaron was very funny. Lastly we were congratulated and thanked by Rob Lentz. The entire experience at your West Chester was truly special and we would recommend this location!!!

The entire experience from the camper show to the delivery. We were impressed with the friendly, and caring staff.

My experience working with Jeremy was great! He kept in contact as the parts needed to do our repairs were ordered and began arriving, and then scheduled and completed the repairs while keeping me informed and up to date about the status. Everything was done quickly and with an efficient use of my time.

Everything was fine

Fast service and took my RV in on very short notice.
Thank you!!

Everyone was great with the very minor exception with the orientation that was not quite as thorough as expected. But, it was a very minor issue in our minds.
Overall, a great experience.

Everyone was so professional and attentive

We emergency they took us in fixed our problem so we could get back on the road they were very helpful and friendly

Danny was awesome. Very friendly, knowledgeable and mission oriented. Kept me informed at all stages of the service and was extremely easy to work with. Quality of the work performed was exceptional. Service Department is firing on all cylinders.

Toni was amazing. Very communicative and made the documentation process effortless. The dealership did a thorough job of giving us a demonstration. The overall sales experience was mostly good. Pricing was fair. Our rep ended up making it feel very rushed at the end of the process and we actually never even ended up meeting her in person before purchasing the RV after being on site for over 3hrs. This was probably the most disappointing segment as we haven’t heard to check in on us or never even congratulated us on purchase or said hello.

Was an easy experience to purchase. Friendly staff great coffee

Angel Cordero. Excellent man.

Danny was great.

Very friendly. Clearly everyone was knowledgeable about the products. Listened well to us and were exceptionally responsive.

Great customer service all around, Henry in sales and Anthoney in service, thanks

I got good advice about what I needed to do. Also he handled thr interaction with the insurance company.

They were very informative and accommodating

Customer service was awesome. From beginning to end fairly easy process.

friendly, knowledgeable

Exelent

Steve, our sales rep was very knowledgeable and not pushy. He helped us a lot and we're very appreciative. we can't wait to take our fifth wheel out and have fun. Thank you again General Rv for making us happy.

Lou, the salesman, was honest, friendly and accommodating. Tim, the manager was also. The financial guys Jessi and the Ray were great. Heather was too. We're grateful for the experience.

Very pleasant and friendly

Awesome team. From Diana, Josue, Robert to Raul, all were very professional, had a good communication and made us feel happy with our new RV purchase. Thank you.

Initial interaction with Andrew and Mat. Then the quality of the work performed with an inverter install and several warranty issues that I wasn’t aware of.
Outstanding from the moment I walked in