Customer Testimonials

It’s been a great ride! Thank you to everyone! Go Pack Go -Da Yooper

I had a special request to service my RV outside of the normal services. The price / estimate was agreed upon and completed in a shorter time frame. As a consumer with the need for professional help for a very expensive RV
All was completed .
Thank you

When I come in, I get good service Fernando is a great person to work with as a service manager, he is one of the greatest people to work with. There’s no BS is with him great place to work with Fernando is the reason I come there?

They paid attention to my concerns about the camper and the problem. Everybody had a smile and something nice to say. Repairs were fairly fast and efficient. Thanks for everything.

The timely manner that they got my camper in to look at and fix.

Personal expertise by the staff of birch run parts department

Megan kept us informed while our unit was in for warranty repairs.

Great service and a exceptional service writer.

all

Staff very friendly and professional

Kept us informed as the work proceeded. Comfortable waiting area despite having their issues with the flooding.

Very easy and good quality RV’s and travel trailers

Very knowledgeable and friendly employees.

These guys were on top of everything! I had my appointment scheduled and everything went as planned. I truly love everything about that!

I got the full customer experience. I am an employee of General RV in the office. I don't always see the service side of things. I was very happy with the attention I received by Megan. She went over my coach with me and understood the work I wanted done. Kevin was wonderful and explained to me what the fix was for my camper and why it was the best course of action. Dave the porter was so helpful. He helped me unhook. Asked me if I needed propane or water. When It was time to go. Dave made sure I was safely hooked up and checked to make sure I was safe to go back on the road home.

Our main slide would not extend while on the road in Louisiana. We called and scheduled an appointment with the Ocala store. Brought the motorhome in at the appointed time to our outstanding service advisor, Tracy Howlle. It was checked out and Justin quickly discovered a switch that was wired incorrectly that fried the wiring and fuse. Everything replaced and we were out in three hours. Fabulous service!

Deje una excelente reseña en Google y repito que me fui muy Feliz de haber comprado el último RV con Uds. Me habían dicho que tendría prioridad en caso de necesitar ayuda y realmente funcionó, todos fueron muy cordiales y atentos pero debo destacar aKenny que nos despejo muchísimas dudas y nos soluciono los problemas muy rápido mientras esperamos en un espacio cálido donde hasta el gerente se preocupó por nosotros.
Sin dudas volveré

My experiences with General RV have been pleasant. I feel General RV is very considerate, polite, professional and listens to the customer. They communicate well and provide solutions.

Jerry and Clint were happy to spend as much time as needed to answer all my questions and discuss pros and cons of the units I was considering. They had a lot of tips from their own experiences. Troy was great to work with in finishing up the paperwork. Service was amazing in taking care of my last minute add-ons, on a Friday afternoon no less.

After I lit a fire under them they got my repair completed and got me back on the road!

The service manager Thomas Hartman is by far the greatest thing about GRV Huntley Il.
He actually cares about the customer and will do everything he can to fix the problem. He has been such a warrior for us as we have had some major problems with the unit we purchased. He has been with us every step of the way.

Everyone is eager to help from the girls up Fri t when you walk in, to the people who run the parts counter. The people in the parts department went out of their way to find us the parts that we needed. Very pleased

Saw Chuck for the first time and I thought he did a fantastic job explaining what he found and explained the way fix what he found! Called back today to make an appointment for tomorrow to drop off my trailer for needed repairs. I really liked to straight forward conversation and his approach.

Amanda’s communications and follow ups, she truly cared and turned my expectations around given the rumors you hear out there. Alex in parts department is also great. Both of them are outstanding, I as of right now if I need help with my rig, I will return for sure. Thx

Literally everyone you encounter in every department is friendly and helpful. Thanks for being so kind and supportive to a couple of RV newbies!

We love all the people, the kindness when we walk in and everyone makes you feel welcome.

A very nice and very good service person tina

We were very happy with the service we received, especially with our advisor, Erica. She did an excellent job resolving all of our issues and keeping us up to date.

Zach in the parts department has been awesome! Has been helping me with getting some difficult parts from a manufacturer that isn't the easiest to work with. I really appreciate his help. Associates like him are what will keep me coming back in the future.

I had been to many RV dealers in colorado and this was one of the better ones! I got a good vibe from the get go!