Customer Testimonials

No pressure

All of staff were great.

We were treated really good. Every one that worked with us answered our questions. And helped us out.

I recently took my motorhome in for service. My service advisor was April. She took her time and took down all my information and went over all the services that we’re going to be completed. Later on as I was checked out and almost home, it was realized that one of the services was not completed. Obviously, I was not happy as I live almost an hour away. April patiently listened to me and my displeasure. She immediately reported to the service manager about the situation and they notified me that they would send the technicians to my home to complete the service. Mistakes happen, that’s life. I am more than satisfied in the way things were handled. Kudos to the General RV staff in Richmond for addressing this matter and making sure that the customer is treated fairly. Many of us feel as if once you spend the money and buy a recreational vehicle from most dealerships, when it comes to taking your vehicle and getting service work done that you are not appreciated anymore. This is certainly not the case with General RV in Richmond. Great Job!!

Excellent all around.
HOWEVER WE NEED AN URGENT CALL BACK FROM SERVICE COORDINATOR; WE LEFT SOME THINGS UNDERNEATH OUR PHAETON TRADE IN THAT WE WOULD LIKE TO LOCATE!!!😩

Great customer service. The very best people and everyone made it a fun experience. I normally dread buying anything because it seems hard at most places, but my experience was EASY and FUN. Thank you General RV

Very helpful

Delivery process was quick and smooth. We also liked that the finance department was not pushy. The only thing lacking was the accessory department. You guys could carry more items to help outfit new campers.

Emily Esralian was efficient and helpful at finding the part I needed for my RV.

Both Don and Jerry were very helpful and friendly and the young man that did the walk with the motor home did a great job. Debbie Ward

Helpful

Matt went above and beyond to make sure my travel trailer received the service that was needed.

Familiarity with General RV as a whole and it was an above board buying experience.

Great customer service from beginning to end even with a store full of water!

It was easy.

Technician in the drivethru was able to resolve my issues. Grateful for that approach to service.

It was a good experience, everything went pretty smoothly.

Experience was good and Travis was excellent

The communication by the employees

Took me in quickly to attach hitch ball. Appreciate the fast service.

Our shopping and buying experience at General RV was Great! Jason and Mary were very personable and answered all our questions. They did not pressure or push for a sale. They showed us a selection of camping trailers that may best fit our needs. We took several days until we made our final decision. The General RV team went above and beyond when we picked up our camping trailer. The night before General RV had a water main break leading to flooding and damage to their building. General set a make shift setting with canopies and trailers set up as temporary offices. The weather was terrible windy and raining. We were met by a very friendly young lady on a golf cart immediately upon entering the parking lot. She had us hop on the golf cart driving us to the check in point. Our orientation, finalizing of the sale with Steve and the hitch up instructor was great. It was unbelievable under all this chaos they were so organized and very apologetic and friendly. We were so impressed on how smoothly the process of our pick up of our new camping trailer process was completed. We were very happy from beginning to end. General RV team was great. We received a great sale price and the whole experience was outstanding. General RV showed that even through a crisis (did I mention the weather was horrible) that customer satisfaction comes first and foremost. We highly recommend General RV of Birch Run. Thank you General RV, we very much appreciated your professionalism throughout our buying experience.

Folks were friendly and helpful. Service was very good. I had issues with a new 5th wheel trailer, they took care of me very well

No pressure sales. Very knowledgeable of their products. Friendly and courteous.

Service was prompt and thorough. Alan does a good job of getting us what we need.

Prompt service and quality workmanship for Jacob

Entire staff was helpful, we really liked the opportunity to look and have no pressure. Our salesman was great and very patient, honest, professional as well any staff we interacted with.

Our service technician, Zac Calhoun continually updated us on the progress of our repairs. Even if nothing had changed from our last phone call/email he still was consistent with communication.

Easy to schedule, confirmation of appointment, communication during repairs, timely delivery.

Punctual check-in with our Service Rep Nikki. Great support from the parts team!!

Trevor did a great job keeping me informed. Turn time and price were reasonable.