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Customer Testimonials
The service manager was so very helpful, and I learned a lot more about my moter home thanks to Mr Chuck Smith, me an happy happy camper.
Friendly staffs.
The service right up person. His name is Walt.
Friendly, courteous and detailed on repairs and recommendations.
People very professional and friendly
Very knowledgeable
We were shown around to rvs we were interested in with no big sales pitch or pressure. We found what we liked and a deal was presented.
Helpful and knowledgeable staff!
I made the appointment to have my bearings be repacked by Dan and his service team at General RV in North Canton. They discovered that I Jan some bad seals that had leaked grease onto my brakes (making them useless). Dan quickly contacted me so that he could address the problem. In less than 24 hours the new parts were purchased and installed on my RV. It was a job well done! I’m very happy with the service that I received and General RV at North Canton!
Fast friendly service. Good advice and recommendations. Very happy with results
Eric in service is outstanding! His follow up, knowledge and communication is 10plus. We would highly recommend Eric.
Quick service
John Smith was very helpful, very professional
Great customer service from start to finish. Honestly one of the best buying experiences I’ve ever had
From start to finish, the team at General RV delivered exactly what they promised — and then some. My sales associate was professional, straightforward, and refreshingly honest. No games, no empty promises — just solid follow-through and genuine service. Every step of the process, from initial walk-through to final delivery, was handled with care, efficiency, and real attention to detail.
In a world where too many dealerships talk big but deliver small, this crew did the opposite. They earned my respect by keeping their word, staying communicative, and making sure I drove away completely satisfied.
Highly recommend the General RV team — a rare example of integrity, teamwork, and true customer service done right.
I called for service on a few small items. The technician came and took care of everything plus answered many questions I had about the coach. He was very nice and did a great job
Clean and efficient, answered all questions thoroughly.
It was a great experience.
All of the staff were very friendly, helpful and nice to work with.
We’ve been going there for almost 30 years and are on our 5th RV purchase now with a Class C. Spousal Unit says it’s our final purchase but you never know! Every dealership is a bit different but we love the one in Brownstown, MI.
Every
Great service and quicker than I expected. Service department personnel are outstanding!!
Mattie is the best!
Everything! The staff is a pleasure to work with. They’re attentive and helpful with questions and really take the time needed. The greeting at the door until we leave is always a pleasant experience!
The service was quick and efficient.
Always professional, provides excellent customer service and quality work.
Lisa Green was superb. I liked her friendly approach and never downplayed my concerns. She seemed genuinely interested in making sure all my issues were addressed. The wait time to have the rig serviced and repaired seemed a bit excessive, but it is understandable since I brought it in without an appointment under the "keep you camping program". I was in and out the same day - that alone is a good thing.
Everything. Our unit was cleaned and ready when we arrived for pickup. Dominick did an excellent job with the walk through. He patiently answered all of our questions and we were
never rushed. Everyone we dealt with during our 5+ hours at General was friendly and helpful. Maureen at the front desk approached many times to insure we were comfortable. When we returned early the next morning with a few minor problems, we asked for Dominick and he immediately came out to help, as did Kevin and a third tech until we were satisfied that everything was working properly. A week after our pickup, we called regarding several items that were mistakenly left in our trade- in unit. The service department located them and Amy graciously took my address and card # and had them mailed home to me.
Looking forward to continuing to working with General in West Chester for all of our service needs.
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Prompt attention to detail and very charismatic throughout the whole experience!
Problems solved and service team was friendly.
I can’t say enough good things about my experience with Gen RV. From start to finish, everyone I interacted with was friendly, kind, and incredibly accommodating—not just to me, but to my dog Geordie too! It truly felt like they cared, and that kind of service is rare these days.
A very special thank you to:
• Grant, my salesman, for being so helpful and patient throughout the process
• Deonte, the finance manager, for making everything smooth and stress-free
• Rob, who took the time to walk me through all the ins and outs of my new fifth wheel
• And Jeff, who delivered it to my home with care and professionalism
You all made what could’ve been an overwhelming experience feel exciting, easy, and personal. I’m so grateful to the entire Gen RV team. Thank you for helping me start this new chapter—I couldn’t have asked for a better experience!
Sincerely, Nancy Dormeyer and Georgie