Customer Testimonials

Na

Easy to setup appointment,

Fast service.

Ryan is a manager who really cares about his customers, Lilian is a credit to her customers as well. Scott in delivery is very knowledgeable and a credit to what he does on helping with your new trailer!! Good group of people.

Waren was very communicative and did what he said he would do

Matt took the time to listen to our concerns and worked with us on a plan to get them addressed. This was in addition to the original reason for our visit.

Trevor was amazing, answered all my questions, friendly!

Chris is great! Very thorough and responsive.

My experience with General RV was not a good experience as a first time buyer. I have learned a lot of things during this journey for myself. The only positive experience is General RV shows customers how to operate and maintain their camper.

Friendly service department! Matt in service department in Birch Run is the best. Always answers my questions and takes good care of his customers

Everyone we worked with was a pleasure. No high pressure for anything. Everything we asked for was done.

Adam was excellent in sales. Mike did a good job for us with financing and warranties. The entire crew made our experience special on pickup day, with the RV all set up inside. Patrick did a great walkdown with us. Couldn’t be happier with the camper and service.

My wife and I just purchased our very first travel trailer and had a wonderful experience at General RV Salisbury. The entire process was very simple, and everyone that worked with us made sure it was everything we were looking for. We’ll definitely be returning whenever we decide to upgrade and we’ll be sure to recommend General RV Salisbury to all of our friends and family.

I made my appointment on line, Drop off was great no issues or concerns. Good service from General RV and Nick service representative.

Everyone was very pleasant and helpful.

My service advisor, Nick, was hands down the most professional and engaged advisor who went the extra mile to attend to my service needs. I'm surprised he is not the operations manager. What great leadership! A 5 star experience indeed. He sets the bar for excellence.

Every interaction we had with all the employees we came into contact with was beyond professional and amazing
Brian Toni Christian and Dominic
Thank you

Quick service appointment. Professional attitude.

Same great people I've dealt with for years
Very accommodating and helpful!

I appreciate the welcoming atmosphere as well as the expertise I received

Everyone was so helpful!!!

Always dealing with Jared in sales, his knowledge and customer service is outstanding.

Service representative Erica is a Rock star.

Beautiful building inside and out. Very friendly service.

Everyone went above more than we ever expected! Our sales Matt Doran Marty J in finance and Dominic that did our walk thru. The sales manager not sure his name. Bryan that hooked up our camper and Jason that came and picked up our camper today! The receptionists when we first came.The manager in service dept!

Thank you for such a great experience! .

This is the third time I have purchased a RV from general the other 2 times it was in BirchRun, this time we just happened to be in the area of Wixom and had a little time to look at a travel trailer that we had been shopping for….
Your staff is easy to work with and explain items very well.

The sales people including Salesman Ed Evans, Sales Managers Steve and Chris were fantastic to work with as was the Finance Person (Scott McLeod). However, the service and delivery departments left a lot to be desired. It took us nearly 24 (to include 1 night in the parking lot) to get items repaired that should have been repaired prior to the delivery day. We still left without key components including the back up camera being repaired. They ordered parts, but we don’t know when they will arrive.

Great experience overall.

General RV did a good job on all the things I discussed with my advisor except one. A weld broke on a bracket for the exhaust. They did not repair the weld. I feel that General RV, being a Winnebago dealer would be able to repair this. I am still looking for a repair shop to fix the problem. Other than that, they did a great job.

Matt the service liaison kept me informed about what was going on and was very professional, polite, and courteous. I would recommend Birch run. I would never recommend Mount Clements.

We were traveling thru Mesa on a five month trip around this great country and our passenger slide was way out of adjustment. We drove over to your location and talked to your service guy and he said of course we can help you. We made the appointment for the next morning, showed up and was treated exceptionally well by all your employees, especially Chrystal! Your technician adjusted the slide correctly and we were able to resume our trip. It is always a pleasure to work with such an honest helpful business. Will tell everyone we talk to about the great help your company gave to us. Thanks again for such great timely helpful service.

All staff were extremely knowledgeable and helpful. Brendan is a great salesman, Jill in finance is a delight to work with, I cannot recall the name of the gentleman that did our final walk through but he was a wealth of information.