Customer Testimonials

Great parts experience. Had everything I needed and Steve is always great!

Mike was great to work with.

From the salesperson to the service provider and Alfonso in finance and the walkthrough was great. VIP service all the way.

Chuck was very professional and was helpful
With my concerns to resolve the issues, I appreciate that.

Good communication with numerous service items on our list.

Lori Green was awesome, her knowledge, and communication was what made the experience great… Labor is fairly pricey but got me done in my window of availability

Just the overall friendly atmosphere and good pricing.

The sales team including finance worked with me to get the RV that I wanted. The parts team helped me get that stuff that I needed at that time and the service department did an amazing job at giving me a thorough walkthrough of camper while installing a hitch that I purchased separately due to them not having the one I want them in stock. All in all it was a pleasant experience And if I'm ever due for an upgrade this is where I'm coming to get that upgrade.

Very friendly and honest dealership to work with. Really enjoyed my sales experience there, which is not something I normally say when it comes to car and RV sales.

Alan did a great job documenting the repair and identifying the cause of

Amy the sales person was very informative of all our questions she really knew everything about trailers and Jeff in parts department was super helpful with the hitch I wanted to purchase . Overall it was a wonderful experience with our first time at a travel trailer dealer

Low pressure, friendly and knowledgeable staff. Charles was our salesman and will recommend him to anyone we know looking for a rv. David, Micheal , Maria, the service team and management were so very nice.

Explained everything extremely well about the camper. Paperwork was easy and smooth.

Organization

Extremely professional service and Heather L in service was unbelievable in her knowledge and accessibility. She returned all calls promptly and couldn’t have been any friendlier. I couldn’t believe how fast they serviced our Rv and it wasn’t even a brand they sold in Ohio . They were actually way more helpful than the dealer we purchased the unit from ( and this was a very high end class superC ) We are now customers free life. Thank you General RV andHeather

All of the people we encountered were a pleasure to work with.

The people were friendly and easy to deal with. And hope that continues when it come time to have work done on the camper as well

Treated us very well

Looked at my issues thoroughly to find solutions. Good communication.

The process was easy, and they even let me tow the camper before buying. We camped out in their lot over night and they re- winterized the RV before we headed home in the morning. Everyone was very helpful, knowledgeable, and most importantly, kind.

Everyone I spoke to was curtious, knowledgeable, and very friendly. I like that. I will continue to do business there!!!

Everyone was on task and worked very hard.

The communication between Brenda and us regarding our camper van.

Your service department is top notch always

Since we are not first time rv owners, we have our past experiences to compare with Jacksonville Gen RV. We were very impressed and pleased by our thorough walk through by Jason. His personal experience as an RV owner was very helpful in buying our 1st motor home. Our very experienced salesman Rick knew exactly what we were looking for and was able to help us decide on a new to us motor home.

Haley did everything she could to get me in and out as soon as possible.
Great customer service

Marcus Albrecht, our salesperson, LISTENED to what we were asking for. He did not give us often heard sales pitches. He showed us exactly what we wanted, did not waste our time, was completely knowledgeable about the rigs, and treated us fantastic. John, our finance person, saw us as people, not just "the next" customer to get through. The process was seamless.

We boigjt our coach in 2021 and have been coming for service since then, short 5 years. Back then it was called Independance RV. Last year or so, it was bought by General RV. I personally reside about 2.5 hrs from Winter Garden, and have a General RV store about 20 minutes from our home. I am happy to drive down for service . They are always on point, honest, accessible, helpful and accommodating. Even though the name change, people remain the same. The service is 2nd to none. Love the expansion , the new building with the future bays.

Good service personnel

Staff is friendly and helpful. Jason is the bomb.