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Customer Testimonials
Amazing experience from the moment we walked into the door!
Service department is very friendly and keeps you informed thru the whole appointment.
Nicki in parts dept is a star employee—very kind and super helpful. Five stars or ten? Whichever is the maximum.
Our salesman Don was very pleasant and professional in the process. Hats off to him. Overall we have had very good experiences with Wayland General RV in the past few years. However, in the interest of constructive criticism I will bring up a couple of points. 1) The orientation. While Matthew was very cordial he was not very knowledgeable about our RV. He pointed out how to turn on lights, the AC units, all the storage space, etc. But many of the questions we had he said he wasn't familiar with or were probably in the manual. Some study time would be in order. 2) When we got home we discovered that several of the "soft close" cabinet doors do not "soft close" because a plastic insert in the hinge is missing. This should have been corrected before the closing. If you would send us the hinges, 8 in all, I will replace them myself. 3) The closing process seemed rather laborious, too many people involved. It could be streamlined. Nevertheless, overall we have had a good experience with General RV Wayland over the past few years. Keep in mind this evaluation is meant to be constructive not critical.
Our salesman understood what we were looking for, responded to our feedback, and equipped us with exactly what we needed
Friendly, respectable service, comfortable atmosphere in the show room.Was not happy with components of the RV not in working order, stained toilet, and dents on the body in several locations. A lot of money for something that’s supposed to be brand new.
Randy was especially friendly, knowledgeable and their parts dept. had all the “extras” we wanted on hand. Even though there was a mix up on pick up time, they made arrangements and stuck are to put the extra cameras on before they left
Service was very efficient. Tech diagnosed my issue, part was ordered and when I returned, I part was installed and I was on my way in 30 min. Service manager Amanda was very efficient. I really enjoyed working with her and tech Chris.
Salesman, Rick Furtney was the absolute best! Patient, kind and extremely knowledgeable. He answered all my questions even when he was off golfing!😃
My daughter and I cannot wait to continue our journey together in style thanks to our beautiful new travel trailer.
They got back to you. They helped you when my camper jacks would not raise.
Very good
Easy to work with. When it goes into storage they are right on it to adjust our payment.
Caitlyn and crew took care of my RV problem as promised. They were professional and friendly.
The facility was top -notch.
The friendly and helpful staff that listened to us and didn't just try to sell us stuff.
Response time very fast and complete work was done
Got us in for an oil change quickly and got some bonus warranty work completed.
The service was great and flawless. I would definitely come back if my camper needs more repairs. Highly recommended!
Michael who met me outside with my RV was tremendous and one of the mechanics Chad was great also and my service writer Devin was the best so far they were just asking about my service
Sara is amazing. She’s been super responsive, friendly, and has been a delight to work with.
It was very easy to book an appointment. The appointment scheduler was also very helpful.
We’re long-time supporters of General RV. We bought our first trailer from the one in Draper about 10 years ago. It’s great there is a second location here in Utah.
I felt truly cared for and taken care of, which is rare these days. Your establishment was so willing to work with me and the other business to get the job done
Everything
Smooth
Danny’s service and communication. He is a true professional and a great representative for General RV.
My service advisor, Justin Hudson was excellent. He listened carefully to my issues. He repeated them back to be sure we were on the same page. He researched my options and presented them to me. He called me every few days to keep me updated. He was courteous and efficient in every interaction.
Out in the yard Jesus (I don’t know his last name) was very helpful when I needed assistance hitching. Again, kind, courteous, and competent.
The work was all satisfactory. The staff was pleasant and helpful.
Jenna is amazing...ty so much for the amazing service! Will be back soon for all my service needs❤️
The sales representative Alyssa Troxell was very good to work with.
Everyone pays attention to detail and listens to me. Seems very customer centric!
They get the repairs done right
The Team
Working with the us to get warranty work done .