Customer Testimonials

Everyone was friendly and courteous and worked with us to get within First name removed price range we wanted to spend.

Very nice and understanding of need that were addressed

The service department did a great job. We came in toward the end of a 7 week trip with one tire that was 1/3 bald and another that had thrown it's tread. Alissa went above and beyond the call, working with the technicians and others to get the problems resolved. We ended up with 4 new leaf springs, 4 new tires, and newly-welded axle bracket. After a few days they had us on our way. A very friendly, helpful, and professional staff.

Had the hitch I needed in stock and ready for pick up when I arrived. Friendly and helpful!

My expectations were exceeded by the team at General RV in Wayland. I needed some warranty work done on my 2025 Ekko and the team was excellent at explaining the process, keeping us updated and getting the issues fixed. Mike on the service side was a pleasure to deal with throughout the process.

Thanks - will be back (but hopefully not too soon) and the next time I buy - it will be from General RV!

Scott McFarland

Location

So far everything has been great! No complaints.

Great service people!

Dave Bennet was awesome this is our 4th rig from him.

I worked with Sara. She was able to get our trailer in the same day since our trailer’s fridge has just went out. She also did extra research on our extended warranty where we could get reimbursed for food lost. I appreciated her going the extra mile.

I felt the entire staff took their time to explain everything to us and to make us feel very special! I have always been comfortable with my purchases at general rv; this is what I bought my second rv from this dealer.

Jenna was awesome in your customer service group.

Seems like honest folks working there.

Service manager was awesome. Spencer understood our concerns and made sure that all our expectations were meant. All the employees are very professional and kind. We appreciate the service that we got and will continue to recommend General RV to all our friends.

Lori is the best service person she goes out of her way to help

Friendly

Everyone was great! Super friendly and great to work with

Service was A1 excellent they treated us like kings let us stay for 2 days to transfer our stuff at it the camper we were trading in fixed every little issue without a question top notch service

No squabbling over money after deal was made. I haven’t spent much time in my new one yet, hopefully eventually works.

Excellent customer service with great quality of work performed. Thank you.

Friendly service, purchased equipment

They did a great job and we very much like our Newmar.

Their knowledge and professionalism, and everybody was very nice. Nobody was pushy at any time. And Dominic went through the RV with us and explained everything.

Working with the us to get warranty work done .

Amazing experience from the moment we walked into the door!

Service department is very friendly and keeps you informed thru the whole appointment.

Nicki in parts dept is a star employee—very kind and super helpful. Five stars or ten? Whichever is the maximum.

Our salesman Don was very pleasant and professional in the process. Hats off to him. Overall we have had very good experiences with Wayland General RV in the past few years. However, in the interest of constructive criticism I will bring up a couple of points. 1) The orientation. While Matthew was very cordial he was not very knowledgeable about our RV. He pointed out how to turn on lights, the AC units, all the storage space, etc. But many of the questions we had he said he wasn't familiar with or were probably in the manual. Some study time would be in order. 2) When we got home we discovered that several of the "soft close" cabinet doors do not "soft close" because a plastic insert in the hinge is missing. This should have been corrected before the closing. If you would send us the hinges, 8 in all, I will replace them myself. 3) The closing process seemed rather laborious, too many people involved. It could be streamlined. Nevertheless, overall we have had a good experience with General RV Wayland over the past few years. Keep in mind this evaluation is meant to be constructive not critical.

Our salesman understood what we were looking for, responded to our feedback, and equipped us with exactly what we needed

Friendly, respectable service, comfortable atmosphere in the show room.Was not happy with components of the RV not in working order, stained toilet, and dents on the body in several locations. A lot of money for something that’s supposed to be brand new.