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Customer Testimonials
Expert services quick and courteous
Chaz handled my claim we had no issues the job was done in a reasonable timeline
Our salesman Rob Klingelheber was amazing and made the process enjoyable and fun! There was a couple small hiccups along the way but he steamrolled right thourgh them for us and took care of everything!
From start to finish, Ty kept me up to date with the process of my camper repairs. Even if there were no significant updates, he still checked in with me. At the time I picked up my camper, the quality of the work was great, much more than I was anticipating. It was an all around great experience that bloomed from a not great situation.
friendly folks, fun to shop
Responsive to questions. Everyone friendly and helpful.
Patrick and Logan were amazing explaining everything to us on our new fifth wheel cougars! Everyone we met were so helpful and kind! Kudos to the entire team!
Everyone I dealt with was amazing. Travis was pleasant to talk to while he did the initial inspection of my camper. Dealing with Dan throughout the entire process made everything much easier and enjoyable. I even got to meet Ryan, the tech who worked on my camper. He was presented with an interesting problem and spoke with me personally to rectify it. I couldn't recommend this location enough!
Everything!!!! The people were all so happy and fun to work with and the experience of having someone by our side through the ENTIRE process was amazing!!! We felt very taken care of and heard on what we wanted and walked away with our dream camper!!! Will 100% recommend anyone we know to come to y'all for the best service, people, experience and place to find what they are looking for!!!
The fact that our sales person, Robert Ouellette, was able to get us through the confussion of reviewing available units and dealing with not having the unit desired on site but having one transferred to your location for our review and eventual purchase.
Overall - the sales and services team were exceptional. I would definitely recommend General RV as your go-to RV dealer.
Very nice staff. And very scheduled and on time.
The warranty work was performed right away when we arrived.
What I liked about my experience with General RV was that I found every employee interacted with to be genuinely caring and compassionate good hearted people. It is comforting to know they are willing to come together in team like manner to resolve any indifference or misunderstanding satisfactorily for the consumer, thereby making it easy to refer a prospective buyer or friend to General RV, and already have. On another note, my husband loved the kindness of the people at the front desk, and especially the warm cookies!
Friendly staff, easy to do business with and good prices. Great overall experience and worth the drive.
A delivery I asked the driver if he wanted me to lower the stabilizer jacks he said yes I asked him what size socket it took. He told me three-quarter inch socket so I got my power pack out started alone and broke one of them electric motors. He says oh I forgot their electric so I am waiting to see how general are handles it before I have opinion.
Good
Sales person Dawn is very knowledgeable and easy to talk to. She cares about her customers!!!
Trever in finance is also a very personable and knowledgeable!!
A couple great people!!
Kyle was great, Cathy was great and all the guys that worked on my camper were very professional and courteous. Did everything I needed and recommended things I didn’t even know I needed
Very helpful, thorough and efficient. Mark was helpful and even waited around after closing time when I realized I forgot my drivers license there. Patsy went out of his way to help us get the loan.
Everyone we met was helpful and friendly.
We saw the camper on Marketplace which was great because we would not have gone to your website because we weren’t really looking to replace our camper at the time.
Quick and good service.
Smooth walk through and financing experience
scot went over the service general rv performed on my vehicle very efficiently
Everyone from Andrew and everybody in management, and service were very professional, friendly and willing to work with us to purchase our new camper.
There were no surprises and every promise was meant when we picked up the camper. Ed went over every inch of our camper with us and answered every question.
Everything
The help was great. People were nice. Got what we wanted.
5 out of 5 stars. April, our service advisor, kept the whole visit running like a well-oiled machine and took great care of us on Terry's recliner issue — smooth communication from start to finish. Perry is the generator guru of the bunch — he diagnosed our generator issue faster than we could say "why won't this thing start." If diagnosing skills and customer service were Olympic sports, these two would be bringing home the gold. 10/10 — General RV's service department is the reason RV problems feel a little less stressful.
The team at General was excellent to work with. This is my third rv bought from General and this one was the best. Kudos to Blake and Weston!
Every person working at General RV Birch Run MI is fantastic! We could not be any happier with the help and service of each individual that helped us through this whole buying experience!
If your looking to purchase a trailer or fifth wheel be it new or used JUST DO IT RIGHT HERE IN AND AT BIRCH RUN GENERAL RV!
Lori Greene always treats me with respect.