Customer Testimonials

Good RV selection, good prices on the RVs. Good service with walk around and showing me how to use the RV. I'm happy with the customer service. But the prep fee is very expensive. $2500 for a used RV costing $15,000. That's a 17% markup I feel like this is a way to make extra profit on the RV. I don't mind paying a prep fee as I understand there is prep work done, but should be more reasonable.

Problem was somewhat resolved.

The entire staff was very knowledgeable and helpful as well. Great selection and the salesperson listened to what we wanted and found the right coach.

Everything was smooth. The virtual walk around was awesome!

Kevin and finance, Tim in sales, and Scott, who showed me all of the gadgets, we’re very patient and very kind, no pressure, sales approach was fast and gave me a fair price for my trade-in. All the ladies work there too we’re very helpful as where Kevin, Tim and Scott. It was a pleasant experience. I would do business with them again.

Everyone was very nice and helpful to us and made sure everything was to are satisfactory before we left you. And we fill like we got a good deal.

Thanks
Steve and Kim Thomas

Amy White from sales made our experience great. She showed us multiple options and we felt confident we were getting the best rv for our family. Kudos Amy on a job very well done.

Although my appointment time was messed up which was not their fault. They stepped up and got everything done in a timely fashion. My RV was clean, fueled and ready to go. I appreciate that very much. There were some minor problems that needed to be repaired and that was done while I was doing the paperwork with your finance manager.

Megan Sonnenberg was great.

Service Writer Bonnie, Techs, Steve and Eddy are amazing. They treat my coach as if it is theirs!!!! They went above and beyond for me.

Great service!

Friendly professional service that was ready to help immediately.

Courteous Quick knowledgeable helpful service

Prompt and professional

Very thoughtful for General RV to provide Chick-fil-A for lunch everyday as I had to sit in the lobby for the whole day. They provided updates throughout the day and were able to set up another appointment to handle remaining items in another month. They are very professional and get the tasks down

Everything was great!

Friendly atmosphere

Trevor Tyler, our tech, was and is always awesome!! Great service and treat us very well.

They listened to me and stayed within my budget.

Heather was a great communicator and clear on the process for repair.

Nice and helpful people.

Manuel was very nice, he help me with everything I need.

Thanks for solving the issue I had with my 3 season glass panels.

The willingness to work with us to make the purchase possible.

The young lady who assisted me at the parts counter was pleasant, and very helpful.

Alan and Chris worked to correct the installation error of our hot water heater. However, we still have not been able to use the hot water heater and will need to contract the manufacturer since the rinse cycle still shows even after following the manufacturers directions concerning cleaning the hot water heater.

Overall it was a great experience. The issue that I have is the wait to check an RV for all of the button up items. When something is found at the last minute, then it adds stress. We had a problem found - tech thought transfer switch. We were told at our walk through (when none of the precious items that we brought up had been fixed yet). We were told the part hadn’t been ordered and we were heading out for a 4week trip. That part would have impactwd our trip tremendously since we will be off grid. I considered killing the deal at that point because that part would have been critical for off grid. We wouldn’t have had AC, microwave, or cooktop for our month trip. I asked that since the part hadn’t been ordered for them to be taken from a different palladium on lot. The customer should not have had to ask for an out of the box solution. Needless to say, that ended up not being the problem but it took many hours which I am thankful that they ran it down so very thoroughly. Extremely thankful. However, all of this could have been done the day before when the problem was found (they could have also fixed all of the little issues that were still remaining).

The experience was fantastic. Everybody from the receptionists to sales to service to finance to delivery are so well interconnected that you feel like you are the only one being waited on. Yet the place was packed with customers.

Joe Crement from sales was so patient with us. We first thought we wanted a travel trailer, then next visit we wanted to see the fifth wheel, then next visit we wanted to see the destination trailer. He prepared ahead of time making sure the RVs were ready to be walked through and made sure we had all of our questions answered and was not in any hurry to move on, even though one day he had a special night planned but still did not feel rushed. And his sense of humor is the greatest!

Mike Basso from finance was not the regular pushy type that you see at a car dealership. He was very much interested in knowing more about us and made us feel very comfortable. He presented us offers and respected our decisions to decline. It was much different than what we were expecting.

Ed Lahey was our camping specialist taking us on a 2 hour tour of the destination trailer. We felt very welcomed as we were presented with VIP badges and a “welcome to the Schmidt’s”sign as we entered the RV. We thought that was a cool touch! Also appreciated Ed being up front and telling us about the windshield being cracked without us having to discover it. We had many questions which Ed answered and ones he couldn’t answer was able to find someone who could. He made a list of things that were missing(vacuum hose) and things we saw that didn’t look quite right. Ed also took us over to meet Enoch Peterson, the service technician. Really appreciated Ed’s time.

We also met Tyler Nardone who will be working with us on delivery.

And can’t forget the receptionist’s. They are the ones you first meet and their warm smiles and quick “welcome how can I help you” really get you started in becoming comfortable with this place. One name I remember is Leslie. They have fresh cookies which they make in the kitchen at the place. Another nice touch.

I don’t think I have ever been at a dealership where the whole process went so smooth. A seamless progression from start to end. Really shows how well this team works together. We were very impressed.

Sam was very thorough! She was great! However, I didn't think there should have been any charges for checking out the warranty work on our RV!

I will be calling the manufacturer regarding the charges. I was disappointed because any warranty work should not be charged to the customer!

Great people...