Customer Testimonials

Great customer service! Rare to find these days for an RV repair.

Extremely fast and professional. I called two other places to set up appointments before calling General. I’m still waiting on those two places to get back with me. I was able to get my camper in and repaired in just a few hours! I thought it would have been a couple days. I will definitely be life long customer and tell all my camper friends too!! Thank you

Were friendly

I was very satisfied with the service I received from General RV and especially the Above and Beyond customer service. Trevor Tyler was honest and communicated throughout the whole process. He was able to ensure the repair would be completed in timely manner.

They were. very attentive from Brett (Bam Bam) in sales to Dan in accounting to Robert and Dale in service. Will continue to use them for all my RV needs. First name removed

Gage is very conscientious and communicates well. Doesn’t overpromise and usually over delivers very satisfied no complaints.

Everyone was nice and pleasant
Helpful
The red carpet and VIP passes were fun
The education about the systems was a lot to learn! I really had no idea there would be so much information, therefore I was really happy to get the education. I look forward to being able to come in and have questions answered in the future….. I already have a few
The thing is my husband and I haven’t bought any sort of new vehicles since 2014 evidently lots has changed. And you don’t know what you don’t know about new vehicles. So explaining the simplest things May not seem necessary to the sales team, whose dealing with these vehicles all the time. And I said to my husband, I wonder if they filled up the tank. Nobody told me that they did and we didn’t know that it was filled up because the gas gauge is white light all the way to the top and then there’s a red part and because the vehicle is new, I’m guessing it didn’t know it was full so it told me that I had a range of 117 miles which is approximately the amount of gas distance I need to get home. So my husband and I thought that the red indicator was that the chassis had about a quarter tank full. We took it immediately to the gas station to try to fill it up and couldn’t understand why it wouldn’t feel it kept shutting off and then gas started to come out of the gas tank. So we gave up figuring OK will call them tomorrow. As we drove south, the range of the gas mileage kept increasing. That was curious when I woke up I said to my husband maybe the chassis didn’t know it was full cause it’s brand new probably never got filled up again, but maybe the white lights mean that it’s full and the red lights means that you oughta fill it.
So in conclusion, don’t assume that your customers know anything about the gas gauge and please tell future customers that may not have bought a new vehicle in a long time that you filled it up for them and they were greatly appreciate that 😆 lol
I’m grateful for the fill. I would just like to have known about it.
Thank you so much, Madeleine

Very professional we were not pushed or persuaded at any time .

We were treated with respect and kindness. The serviceman Zak kept us informed about the progress and what was happening. The tech that went through our RV was very through and explained a lot.

The staff very polite and helpful the know their stuff

Greg Ouimet was our salesman and from our first phone conversation to our final walkthrough with our purchase, he was absolutely amazing. The entire experience was so smooth and relaxed. They made us feel comfortable and confident about our purchase. Greg even drove us to the nearby airport during one our initial PDI visits for a last minute trip we took.

Trevor is the best. Relentless and determined to get things done right.

The guy at the desk was very . Sorry…I ordered my part over a month ago and don’t remember his name. (Dave maybe?)

Sales was great experience with Amanda. Walk through was very informative

I took my unit in for some recall work. Nikki was my service advisor. She did a great job and kept me informed on the status and parts. I will be going back in the future for work.

Deron has been a great service writer to work with, and has taken care of our issues as always.

Brad was very professional and nice to work with. He had a lot of patience with us and showed us several RV’s that we were curious about. He was very knowledgeable about the different models and told us about each one. The whole staff was very friendly and made us feel that they truly appreciated us. I would definitely recommend General RV . LeRoy

The communication is great. Everyone is very nice and knowledgeable.

Heather was fantastic. Kept us updated and informed during the process. The kind of customer service you want but don’t always get. So two thumbs up

That our issue would assessed and rectified.

Prompt response from support when ive called in with issues or concerns.

The work they did was good... good price, good service, they were very helpful and nice!

They seem to truly care about needs and circumstances. Makes you feel good that they want you to be happy with your dealings with them.

Robert was great helping out throughout the whole process. Ramon was our salesman and showed us the 5th wheel we liked. When Ramon was on vacation, First name removed took us back to the 5th wheel so we could look at it again. Marissa did a very good job explaining everything through the walk through. Rob did a great job during the paperwork process. Then there was Don who helped us hook up the 5th wheel to our truck. Overall so far we had a good team experience.
Thank you

Salesman is very knowledgeable about the different models, the amount of rvs in stock allows you to compare and find options you really like.

They were quick to make things right.

They have been prompt to take care of any issues that we’ve had.

Parts department were very helpful.

Their knowledge of the campers that they sell. The staff is very friendly and they work hard to get you what you want

Attentive and friendly staff.
Even when we had a slight hiccup with our purchase they made sure to do the best work and ensure we were satisfied and happy when we left with our new RV