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Customer Testimonials
Very friendly and honest dealership to work with. Really enjoyed my sales experience there, which is not something I normally say when it comes to car and RV sales.
Alan did a great job documenting the repair and identifying the cause of
Amy the sales person was very informative of all our questions she really knew everything about trailers and Jeff in parts department was super helpful with the hitch I wanted to purchase . Overall it was a wonderful experience with our first time at a travel trailer dealer
Low pressure, friendly and knowledgeable staff. Charles was our salesman and will recommend him to anyone we know looking for a rv. David, Micheal , Maria, the service team and management were so very nice.
Explained everything extremely well about the camper. Paperwork was easy and smooth.
Organization
Extremely professional service and Heather L in service was unbelievable in her knowledge and accessibility. She returned all calls promptly and couldn’t have been any friendlier. I couldn’t believe how fast they serviced our Rv and it wasn’t even a brand they sold in Ohio . They were actually way more helpful than the dealer we purchased the unit from ( and this was a very high end class superC ) We are now customers free life. Thank you General RV andHeather
All of the people we encountered were a pleasure to work with.
The people were friendly and easy to deal with. And hope that continues when it come time to have work done on the camper as well
Treated us very well
Looked at my issues thoroughly to find solutions. Good communication.
The process was easy, and they even let me tow the camper before buying. We camped out in their lot over night and they re- winterized the RV before we headed home in the morning. Everyone was very helpful, knowledgeable, and most importantly, kind.
Everyone I spoke to was curtious, knowledgeable, and very friendly. I like that. I will continue to do business there!!!
Everyone was on task and worked very hard.
The communication between Brenda and us regarding our camper van.
Your service department is top notch always
Since we are not first time rv owners, we have our past experiences to compare with Jacksonville Gen RV. We were very impressed and pleased by our thorough walk through by Jason. His personal experience as an RV owner was very helpful in buying our 1st motor home. Our very experienced salesman Rick knew exactly what we were looking for and was able to help us decide on a new to us motor home.
Haley did everything she could to get me in and out as soon as possible.
Great customer service
Marcus Albrecht, our salesperson, LISTENED to what we were asking for. He did not give us often heard sales pitches. He showed us exactly what we wanted, did not waste our time, was completely knowledgeable about the rigs, and treated us fantastic. John, our finance person, saw us as people, not just "the next" customer to get through. The process was seamless.
We boigjt our coach in 2021 and have been coming for service since then, short 5 years. Back then it was called Independance RV. Last year or so, it was bought by General RV. I personally reside about 2.5 hrs from Winter Garden, and have a General RV store about 20 minutes from our home. I am happy to drive down for service . They are always on point, honest, accessible, helpful and accommodating. Even though the name change, people remain the same. The service is 2nd to none. Love the expansion , the new building with the future bays.
Good service personnel
Staff is friendly and helpful. Jason is the bomb.
We bought our RV at the Chicago RV show through General RV. When we went for our walkthrough at the Huntley location we identified a few issues.
Sales Manager Mo Yusafi was extremely helpful and assured us that all items would be resolved and worked with us in exchanging some accessory parts and labor for one item that we felt might be better to leave alone than try to fix.
The entire experience was very positive due to Mo’s professionalism and customer caring attitude.
I recommend General RV in Huntley.
Kevin did a good job with the walkthrough.
I bought a forest river 301 impressions brand new. Supposedly inspected by the factory and General RV. Got it home and started to find problems, fuse blown on awning fuses not marked correctly. Furnace not heating correctly , found hose not hooked to plentom bed did not work properly. We picked this up on the 27 th of February. Brought camper back after making appointment to do so on March 30 th. Authorizations were made to repair , but still waiting for repairs. In my mind after spending approximately 70,000.00 it would be a priority to get this resolved , I guess where I’m sitting I picked up a camper on the 27 th paid for it in full and now almost a month and a half later I still do not have what I purchased , Sorry if I’m out of line thinking this way
Great service
The repair work was good and we were kept informed of the progress.
They are willing to work with you when problems arise. I can’t even imagine working with another full service RV dealership.
Friendly people, y'all even fead me lol 😃
The sales team including finance worked with me to get the RV that I wanted. The parts team helped me get that stuff that I needed at that time and the service department did an amazing job at giving me a thorough walkthrough of camper while installing a hitch that I purchased separately due to them not having the one I want them in stock. All in all it was a pleasant experience And if I'm ever due for an upgrade this is where I'm coming to get that upgrade.