Customer Testimonials

They’re great very helpful parts staff. Helped solve 2 problems with my unit. Highly recommend. Thanks guys Leonard

I appreciate how fast you were able to look at my RV. We were just leaving for 1 month trip when we noticed a problem with our Motorhome. Your service department is very efficient.

Repair seems to be done correctly. Good interaction with Trevor the service advisor.

Staff acted like a team with clean handoffs to other players

They did not pressure me. They listened to me and they were very helpful when I had questions about different things inside and outside of the RV and this is why I bought my RV from them and I Love it. So Thank you General RV and Staff
Sincerely, Frances
Stokes

They are thorough. Quick polite

All of the General RV people in sales, service and management treated me like I was there only customer.
I was given full access to all of the in stock RV’s that I was interested in and was able to drive each one and some twice on different days.
They gave me a very fair price for my trade and priced the new RV below the competition.
Closing was quick and easy.
I stayed one night on site and was asked if I had any questions, problems or concerns.
I was given help transferring all my stuff from my used RV to the new RV.

Once I convinced them I wasn’t buying the first night I was looking. Everything from then on was great. Chris, Jarod and Rusty, Greg showed us a 2022 the weekend of the Richmond show that was going on. The host of others that were part of the process. General RV has it going on keep up the great work.

I need to shout out both Kim and Megan Sonnenburg for their fantastic customer service. They really went above and beyond assisting me with warranty work on my 2025 forest River Salem Cruise Lite 263bhxl. I have been in on multiple occasions and they along with the team there have been extremely helpful, knowledgeable and trustworthy. I honestly came home finding myself talking about the high level of customer service I recieved and how refreshing it is to see a business continue to go the extra mile and treat their customers so well. Upon picking up my camper I brought my wife along and she was also extremly impressed. Needless to say I will be using your services over the years to come. Thank you for being so awesome to us!

Friendly staff. Accommodating.

Jeff from Draper has been amazing since his help when we were in Arizona. The Draper location has finally solved problems we have had since Tampa. He is the sole reason we will stay with General RV. Fernando and Breanna at the Draper location were also very helpful/communicative.

Gage listened to our concerns and made sure we were informed in a timely manner. He was also helpful with the warranty items.

Bob was very persistant in his search for what I was looking for. I had tried places closer to where we live with no luck. He took the time to get the correct items that I need and they were correct. Definitely worth the drive to deal with you. Thanks Bob.

Service advisor was super attentive and helpful. Service tech explained what the courtesy inspection showed and recommended the right service options. Both were friendly, patient, and engaged with me - an excellent overall experience.

My service experience is not yet complete…my feedback so far is this :

When I arrived Thur Feb 5 for my 9:30 am appt…there was a sign in the door letting me know all of the staff were in a sales meeting at 9:00am. I waited another 30 minutes before the service advisors came out of the meeting and spent another 15 minutes getting checked in. This did not make me feel valued as a customer.

My service advisor Warren followed up with me Friday afternoon to let me know that although there had been no work on my coach Thurs or Friday, that the service tech had moved my coach into a bay and hooked it up to power over the weekend . I appreciated this very much

Everyone was very friendly and helpful.

My hole experience was awesome ever one was great

They were well prepared and professional. Best delivery experience I ever had.

Excellent customer service!!!

They replaced all cabinet doors in my Entegra with an upgrade . I was charged a diagnostic charge for my refrigerator and told if found something wrong with it later they would reimburse me . Found the problem and it was resolved and General RV reimbursed me without any questions !.(Collin and Christian expedited ) Megan our service rep has always been courteous, helpful in resolving any issues. Doc (George) was in the background making sure all work was done to his standards. Kirk was very patient with me asking so many questions about our new class A coach and gave me his expert advice. Happy Trails off to Utah ! Barbara and Dan Tyska

Everyone is very personable and seems to go the extra mile.

Service advisor Gage was great. He kept me informed every step of the way.

Thanks Eric. Responsive with updates and educational

Work was completed on time.

Everyone there acts genuinely interested in you, what you want and how best to meet your needs. The enthusiasm and positivity will remove the pressure that can sometimes be experienced with such an important purchase in your life. Thank you to the entire team at General RV of Tampa.

Everybody was so kind and considerate very helpful. We are thankful that we use general rv Ronnie, Clark and Mike Abraham were awesome

Very thorough intro to our new rig to make sure everything was working. Tennille did a great job!

All employees very helpful and coach was ready!

Smooth , paid what I wanted just need to fix Fridge and Microwave and I’ll be very happy !!

My wife and I have been buying campers for close to 30 years. This was the first time that I have dealt with General RV. We had an issue with our camper when trying to drive it up to the Ohio location. They worked with us, and allowed us to drop our camper off at another General RV location in Richmond, Virginia. The camper that they promised was waiting for us when we arrived and the staff treated us like royalty. We were shown around to all departments that we would have to deal with in the facility, even though they knew we would be working with Richmond for service. One of their technicians, Greg, answered everyone of our questions as he painstakingly, went through the process of going over the entire rig. The entire staff were friendly, professional, and knowledgeable in every way a customer would need. I would highly recommend anyone seeking to buy a new camper to look no further than General RV no matter what the location. My wife and I give this dealership five stars with no hesitation. This may well be the last camper we buy, it was nice to have things go so well! If we hadn’t met Mark down in Richmond at the RV show, this opportunity would’ve never come to light. There was no high press selling!!