Customer Testimonials

Very friendly knowledgeable staff.

Everything about my experience with GRV Clarkston was well above my expectations thanks to Tim Johnson, Taylor, Darrell, and the techs that worked on our rig, and everyone else involved. Even the price was fair, which was totally unexpected. At this time, we couldn’t be more satisfied. Thank you for being over and above General RV’s poor service reputation. 10/10

Very informative,

It was a lot to do with grand design. Our trailer warranty was two weeks past due and general RV recommended call the grand design corporate office and it ended up that they still use our warranty and we didn’t have to pay anything on any repairs.

The service team was responsive to our immediate need, made time to ensure we understood what was going on, fit us into their busy schedule, treated us with respect and were great at communicating as things evolved during our inspection. We could not have been in better hands! 10 out of 10!

All the personnel are professional and friendly. Mr. Rob Sweeney was great and took the time to ensure we understood everything we needed to know about our new RV on his tour. He answered additional questions I had when I emailed him for help. He is very professional and most eager to ensure we were happy with our purchase. He taught Larry how to video his presentation to ensure we would always have his answers on hand. It was the best experience I’ve had when purchasing anew RV. Thank you General RV and Rob.👍

Everyone was professional, friendly, and on schedule. This was a pleasant surprise, given our history of bad experiences with a different General RV.

Friendly people wanting to help

Service manager was amazing and values the clients.

State of the art facility!

Had good people there to work with , everything went smoothly and I wasn't rushed in my walk through. Answered any questions I had, and even a couple he didn't know, he got someone with the knowledge that did

Audrey is the BEST. She was right on top of our unit being worked on and getting it completed. She kept us informed on a weekly basis. Sybil, Cord and Mike were all very helpful too. These employees are an asset to General RV Ocala. KEEP THEM 👍

Jeremy V, the service tech I worked with,
Was extremely responsive and super helpful.

Service experience was very efficient.

We bought our new RV in Tampa but we live near the new Winter Garden RV so brought our new class B van there for service.

The motorhome had some serious squeaks and the toilet was broken.

The team took a deep look and when we brought it home it was so much different.

Thanks to the team including our service advisor Tracy!

Paul

After purchasing our American Coach Tradition I was unhappy with the communication and follow-up while my coach was in for service.
After speaking to a service manager, I was assigned a new service advisor, and I started working with Bonnie Bernard.
Ever since my first interaction with Bonnie, my service experience has made a complete turnaround. Bonnie does a great job communicating and managing. She is always reachable and has taken the time to address issues. We were on a trip and had an issue and I reached out to Bonnie, and she was able to assist and helped us solve the problem and we were over 1,000 miles away.
Bonnie has restored my confidence with General RV, and I wanted to share our experiences with Bonnie and recognize her continued excellent representation of General RV.

Eric and Kimberly Pearson

The people at General RV are all amazing, friendly, and professional. They are a great group of employees!!

Friendly low pressure and felt taken care of.

Very prompt in our request to make it happen on a sale. Very nice staff!

Staff cares

The staff was amazing! Went out of their way for all my needs. Very professional through the whole day. I highly recommend them!

We needed an emergency inspection to go somewhere over the weekend. Our inspection had run out. They took us on the same day! Thank you!

Brian, Brandon, Dan and the entire service team are amazing

Everyone!! Sales staff Talon, Olga, Naomi, Maria, David, and everyone else were super helpful and went beyond the call of duty!
Service- Pete, Gerald, Lance, Charles, the tech supervisor who I can’t recall his name, and everyone bent over backwards to make sure my unit was road worthy and safe!!

Quick service and efficient. Nice folks to deal with!

Great service

The staff were friendly and prompt. I scheduled an appointment to have my RV worked on and was ready sooner than expected. This was a great experience overall.

The salesman was very polite and very helpful and very friendly everyone there was great the service was great we definitely would tell all our friends and family about the great experience we had. Thank you very much

Alec was very patient with showing us multiple options. Business manager made it easy. Final delivery was slow but smooth.

My salesman Chris Drew went above and beyond, represents himself and your company extremely well, you’re fortunate to have him on your team, I have 40+ years running businesses, I would hire him to run any of them, positive with a fantastic attitude!

Sandra Tusing was very professional. She’s an incredible asset to your firm! So are Trey and Chris (York).

This is my third RV campers from General RV and we are very pleased with their service.