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Customer Testimonials
We got a good start on roof issue & the shelf behind the bedroom tv.
Repair issues were done quickly and efficient. Wil was very helpful
Made me a priority!
I like that the internet sale associate Pat English stuck to the trade value presented over the phone, and I felt that it was a fair deal and the list price was the same as the other local dealers. The only thing that left a bad taste in my mouth was the monthly payment that was presented and agreed upon to me over the phone with internet sales Pat English and Adam Germain was $348 a month. When I sat down with Mike Quigley (business manger, he was great by the way) at Westchester General RV, he said that they made a mistake and had my residence listed as a PA residence. When they switched it to the New Jersey residence, my monthly payment went up 4 dollars a month. Now 4$ a month ain’t a big deal but over the course of the loan, that’s a 720$ difference, and Mike apologized but I have no idea how that could happen because I gave my address and information, plus they ran my credit, so it just sucked because it was kinda disheartening that’s all. Makes me wonder if it was a way to squeeze a few more dollars outta me.. and then the thing that bugged me the most was that after I purchased the RV and spent another 400$ ontop for a surge protector, as I’m driving home I just so happened to be checking my emails and I noticed at 10:10 AM that morning when I was sitting in Mike’s office signing the papers that I received an email for a $500 off my purchase of an RV. But I never opened the email because I was on the phone with Progressive insurance for the camper and I missed the “500$ off promo”. As I was reading the fine print, it said that the offer had to be presented before negotiations so that makes me think that they would’ve hid another $500 in the price of the unit somewhere and then just had taken it off had I presented Mike with the $500 coupon or it could’ve been the other way and had I looked at the email that $500 could have been the difference of the four dollars a month in payment. Again, just left a bad taste. I’m not gonna sit here and trash your company on social media or anything like that because I’m not that kinda person, I’m just bringing my experience to your attention so these mishaps can be learned from that’s all. Overall, It was a decent experience as a whole, but I gave a 10 because I know ratings make or break reputations and I’m not here to ruin anyone’s career. Thank you for your time. If you would like to contact me regarding any of these issues, please call me at Phone number removed and I would elaborate more on my experience.Take care.
Sales person David McGee was out standing,very patient,new his product helped us with the whole process,he was knowledgeable and sincere,everyone from finance,insurance,parts, and delivery were great!!!! Thanks Tim
The girl that helped me was nice and polite. She helped me find the product I was looking for.
Robert treated me very well. He also went above and beyond in finding me some information on spme other items.I would be happy to have Robert again as my service advisor. Thank you.
Prompt and kind service
Great overall experience. Alan was great to work with, as well as the guy who showed us the RV on the day of purchase. It did take a while to hook up and leave, due to an issue with the fridge not working, but no big deal. They lady that did the service work was great. I have already sent a friend to you guys and they ended up purchasing a brand new 5th wheel. I nice cooler or something would be a great appreciation gift.
We felt like we were treated fairly not pushy and product was as promised
Very pleasant buying experience from start to finish!
Salesmen Esteban Baez was great. Thanks Dan Flanagan for the great deal. Thank Chuck Bell for the financing. All at General RV treated us like VIPs.
Friendliness and fairness
Haley was fantastic and went above and beyond to get us in a motor coach that we wanted. We first met her at the Greensboro RV Show and 8 months later we circled back around to Haley and bought a 2024 Entegra .
After we closed the Deal on the The Coach we discovered a problem before leaving the Dealership and wanted to discuss it with General Management. (Haley was on Vacation) I was shocked at lack of concern the entire management group showed us. We waited for over 30 minutes after being there for 4 hours and none of the group had the nerve to come discuss the issue.
Finally Austin walked out to see the bad spot in the windshield that was not disclosed by the dealership.
Sales staff was great. Management needs to learn some professionalism and man up when there is a problem.
They did their best to get me exactly in the RV that I wanted! Super nice!
Quick service and informed staff
Karen was very professional and a pleasure to work with.
The people were very nice and took all the time we needed! We went back and forth 3 times to make sure we chose the right one and we did!
I liked the help I received. The employees however seemed angry and unhappy. I felt my return business wasn't that important.
The sales person was knowledgeable but not pushy.
Service
Laura was very helpful in choosing the best camper for Me. Toi was outstanding on the financial end of getting me into a comfortable payment. Bob was great in showing me everything I need to know about the camper inside and out. Can't wait for the exciting adventures I'll go on...no more tenting on the ground for this girl. I've been camping since 1966, and now I get to go Glamping in my new ALINER. Thank you to everyone at General RV....you guys are awesome.
Tina has been great to work with!
Alissa thoroughly helped us through some warranty work. Staff is always friendly.
Friendly staff. Everything on my walk through was explained and my questions answered.
They didi good work
Our finance person, Toni. Everything went smoothly.
If you are looking to buy an RV, do yourself a favor and ask for Frankie Santiago. Working with Frankie at General RV in Winter Garden was an absolute pleasure from start to finish.
Buying an RV can often feel overwhelming, but Frankie made the entire process truly enjoyable. He took the time to understand exactly what we needed, answered all of our questions without any pressure, and ensured everything went smoothly. His professionalism, patience, and customer service are top-notch.
When the time comes for us to upgrade, we will without a doubt be buying from Frankie and the team at General RV again. Highly recommended!
Megan did a great job helping identify what I needed to get done and making sure it happened.
Took care of the problem in one visit - we hope. Have not tried it yet.