Customer Testimonials

Friendly and efficient

Darren is our service rep and he is always on top of everything and comes out and explains anything that I need to know. He’s truly a gem and you guys have been able to fix our problems in a timely manner. Thank you general RV.

Very good communication between service manager and owner.

I have used 2 different General RV outlets. The one I am currently using is my favorite because they know me. They are attentive to my needs and questions. The work is scheduled and completed in a timely manner.

The service contact, Megan, listens well and worked with me for a solution to a recurring problem.

Mattie & Melinda were knowledgeable and helpful with great attitude

From the initial contact to delivery of our new RV everyone was so nice, knowledgeable, and happy to help in any way possible. The store is run very well. Our salesperson Richard was new there and he was amazing. Highly recommend buying your RV here!!

Staff was friendly. Stayed open after hours to help select and purchase a travel trailer.

Extremely thorough and efficient. Service department communication was awesome. The repairs were done when expected and the customer service experience was a pleasure.
Thank you for everything!

Tom Last name removed

It was fairly easy to arrange service and drop off the unit. The service was completed in a timely manner.

It was a good experience. We liked Patricia in service. She really tried hard to help us. But we think some of the things could of been fixed before we got the coach.

My experience was very good. We found a few things to fix in our walk through and all but one was taken care of. That item was that the shower was filling up faster than the drain could handle. Yesterday I took a look at it and remove the rectangular grate and then removed the screw in the center of the screen which was very tight. At that point the water flowed out quickly. I put it back together without the screw.

There are a few new issues I found that Brinkley Customer Care and Lippert is addressing.

One thing I noticed yesterday is in several places on the rig are label notices to "see the manual for info". On my last RV which was a Solitude there was a big wire bound Solitude book that came with it. I don't have any manual in the bag with the papers that came with the appliances. Was I supposed to get a Brinkley Manual?

No pressure shopping extremely helpful and knowledgeable we knew going in what type of RV that we wanted. They were very helpful making our dreams come true would like to thank all the staff that helped us from the salesman Paul extremely polite, extremely helpful. Also thank you to Rachel. The girl that did our walk-through and a very special. Thanks to. Toi in finance she extremely helpful and understanding our needs one last shout out to the sales manager, Robert it was a pleasure working with you guys. I would like to say I’ll see you again in the future. Yours truly, Brian and Rachelle James.

I like dealing with Luke when I need RV parts
He does a great job.

Tracy our service advisor has been terrific. Communication has been very good regarding the service of our motorhome. The amount of time required to solve our issues could be improved. Most recently our motorhome required 6 weeks to resolve.

The staff

Up front with information as well as prompt service. As a first time customer I was impressed that employees were ready to help me at my appointment time.

The sales lady was awesome, your warranty people are not very inviting

They had the part

Simple and no games

I honestly can’t say enough good things about the team at General RV in Elizabethtown. From the moment we walked in, they made us feel genuinely welcomed and appreciated. They even rolled out the red carpet for delivery, which was such a fun touch and really summed up the whole experience.

It started with Kelsey, who showed us all the RVs we were interested in and somehow managed to put up with us through the entire process 😂. She told us we were “fun clients,” and I’m choosing to believe she meant it! She was patient, knowledgeable, and never made us feel rushed or pressured.

Then Antonio worked his magic on the numbers. He got me a fantastic price on our new Grand Design Lineage 30DC and gave me a much better number on my trade than I was expecting. I went into the process expecting negotiations to be the stressful part, but Antonio made it easy and got us to a deal I felt really good about.

Terrek did an awesome job getting all of the financing worked out and keeping everything moving behind the scenes, and Sierra was fantastic coordinating delivery, keeping us informed, and making sure the few small issues we found during delivery were documented and taken care of.

And of course, Saleena, who walked us through our new rig at delivery. She was incredibly knowledgeable, thorough, and made us feel completely comfortable with everything before we left. One thing that really stood out throughout the entire experience was just how knowledgeable everyone was about RVs. You could ask questions and actually get real answers.

We even decided on delivery day that we wanted to go look at another unit just because we were curious, and nobody acted inconvenienced or tried to rush us along. They were more than happy to accommodate us and let us check it out.

Then came the final financing and paperwork with **both Robs**, who were fantastic. What could have been the boring part of buying an RV ended up being genuinely fun. There was plenty of banter, laughs, and conversation while still making sure everything was explained and handled correctly.

Buying an RV is a big purchase, and after having some less-than-great experiences elsewhere in the RV world, this was exactly how buying one should feel. We never felt like we were just another sale. The entire team made the experience easy, fun, and memorable from the first walkthrough all the way through driving our new Lineage off the lot.

General RV Elizabethtown has put together one heck of a team. Kelsey, Antonio, Terrek, Sierra, Saleena, and both Robs, thank you for making the entire experience such a great one.

We absolutely love our new Grand Design Lineage 30DC, and General RV E-Town definitely earned a five-star review from us! ⭐⭐⭐⭐⭐

Dave McGree our sales person was fantastic.
He was very knowledgeable with the Brinkley Model
He is an asset to your team. He is not your typical sales person. No hard sales he listens to our needs and nailed the 4 he showed us. We kept on going back and forth thru the units. Then we signed.
Everyone else there were great. When we came back to do walk thru and David met us and welcomed us. He may not be all over social media but that is what makes David David. He is down to earth honest person. My wife and I have told everyone we know what a great experience we had because of David. He has answered any questions we had even on his day off. That is the person you need to make a company great.

Everything from my purchase to service, all very good experiences.

Nice service getting hitched back up when leaving

Took care of the problem in one visit - we hope. Have not tried it yet.

We got a good start on roof issue & the shelf behind the bedroom tv.

Repair issues were done quickly and efficient. Wil was very helpful

Made me a priority!

I like that the internet sale associate Pat English stuck to the trade value presented over the phone, and I felt that it was a fair deal and the list price was the same as the other local dealers. The only thing that left a bad taste in my mouth was the monthly payment that was presented and agreed upon to me over the phone with internet sales Pat English and Adam Germain was $348 a month. When I sat down with Mike Quigley (business manger, he was great by the way) at Westchester General RV, he said that they made a mistake and had my residence listed as a PA residence. When they switched it to the New Jersey residence, my monthly payment went up 4 dollars a month. Now 4$ a month ain’t a big deal but over the course of the loan, that’s a 720$ difference, and Mike apologized but I have no idea how that could happen because I gave my address and information, plus they ran my credit, so it just sucked because it was kinda disheartening that’s all. Makes me wonder if it was a way to squeeze a few more dollars outta me.. and then the thing that bugged me the most was that after I purchased the RV and spent another 400$ ontop for a surge protector, as I’m driving home I just so happened to be checking my emails and I noticed at 10:10 AM that morning when I was sitting in Mike’s office signing the papers that I received an email for a $500 off my purchase of an RV. But I never opened the email because I was on the phone with Progressive insurance for the camper and I missed the “500$ off promo”. As I was reading the fine print, it said that the offer had to be presented before negotiations so that makes me think that they would’ve hid another $500 in the price of the unit somewhere and then just had taken it off had I presented Mike with the $500 coupon or it could’ve been the other way and had I looked at the email that $500 could have been the difference of the four dollars a month in payment. Again, just left a bad taste. I’m not gonna sit here and trash your company on social media or anything like that because I’m not that kinda person, I’m just bringing my experience to your attention so these mishaps can be learned from that’s all. Overall, It was a decent experience as a whole, but I gave a 10 because I know ratings make or break reputations and I’m not here to ruin anyone’s career. Thank you for your time. If you would like to contact me regarding any of these issues, please call me at Phone number removed and I would elaborate more on my experience.Take care.

Sales person David McGee was out standing,very patient,new his product helped us with the whole process,he was knowledgeable and sincere,everyone from finance,insurance,parts, and delivery were great!!!! Thanks Tim