Customer Testimonials

The people were very nice and the one problem I have with is getting the parts and service to answer the phone or at least call you back.

Everything. From sales to service...top notch 👌

Sam kept us updated at each stage of repair.

I can only speak from my experience with the service and support departments at the Huntley Illinois location.

They have done a fantastic job to root out and resolve a number of issues on a new holiday rambler Armada 40 M that I purchased from the Huntley location.

The sales process would rate a zero on a 10 point scale and I believe the sales guy was fired as a result of my transaction and the concerns that I expressed about his inability to remain in touch, inability to answer questions, etc., so I would not rate the sales organization in Huntley location as an organization I would recommend given the price point that I would be investing or that of any of my business associates.

On the other hand from a service and support standpoint, I believe this organization is solid in the Huntley location most notably Matt in the Service department and Andrew in the customer support department and the respective managers in those departments. I would buy a coach from Huntley based upon the service and support department performance.

Selection

Every step of the way was fantastic. From sales to finance to delivery it was amazing!!

Friendly, professional people. The RV cleaning crew needs more monitoring and oversight. They did a terrible job on cleaning the interior of our Jayco vehicle.

Cece was a great help and gave me honest and accurate information about the trailer hitch I purchased

Friendly and prompt service with a wide selection of RVs

As first-time RV buyers, we were completely unfamiliar with how the whole process worked. After finding a model that seemed perfect for our needs, we drove across town to General RV. We could not be happier with how we were treated! Everyone we encountered was incredibly kind, knowledgeable, and respectful. A huge thank you to Chris, Chad, Gary, Scott, and Tyler for making our first purchase such a breeze!

Amazing staff, best customer service!

Staff was extremely knowledgeable and friendly. Facility was amazing and very clean.

Great, friendly service and outstanding support

Exceedingly helpful.

Everyone I came into contact with was extremely courteous and helpful. Rick, Lou, Jason and David were extremely kind and understanding. Jason did an amazing job in explaining all the systems on the RV.

It was a much more satisfying experience than a few years ago at the Tampa store.

The communication both in the sales department and the service department are greatly appreciated.

The service representative, Ms Hoffman was very attentive to make sure that my issues with my RV were addressed. And that I would be 100% pleased.

Friendly easy to work with.

From the initial inspection to the complete work done. Well informed of the expected cost and accuracy of the estimate

The sales rep Brett Smith was a pleasure to work with. Brett was very helpful, patient and easy to work with. We were very satisfied from start to finish with the professionalism beginning with Brett all the way to walkthrough with Justin who did a very great job explaining how everything worked. I will highly recommend.

How I connected with Jerry and the way he was able to accommodate my family’s needs with the trailer we could afford.

Sam Major did a great job coordinating my service. I had a few special requests, and they were all respected and completed.

The delivery team jumped through hoops to get my RV ready for delivery. In the end I made the decision to not purchase and they respected my decision and credited my deposit back. This is the treatment from a company that truly treats you like family. Way to go General RV Wixom, Michigan sales team you are 100% true to your word and I would recommend you to anyone in the market looking to purchase !!

Matt in service was super helpful and answered all my questions fully. One of the best experiences I have had at an RV service shop. Would highly recommend them for service.

Very dependable, reliable help.
I been with General for 10 yrs.
Highly recommend them

Megan, my service representative, kept me well informed on the status of my RV service. Unfortunately, the parts required are on back order and the repairs will be completed in the future.

The service was awesome.Chuck kept us updated every step of the way which was great.Chuck explained everything to us. We appreciate so much the attention he paid to our camper and us.Also would like to thank the service people who repaired our camper for us.We will see you in the fall.Again thank you so much.

Easy purchasing process. Very organized and and seamless pickup.

Good communication. Big fan of your texting platform.

Jeff keeps me updated.