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Customer Testimonials
Brandon Hurst did a good job to get my RV in and repaired in a timely manner. This was an ongoing warranty issue that has been repaired several times. It was an intermittent problem which is why it was hard to diagnose. Although I was frustrated with the multiple repairs on the same item, it seems that it is now taken care of and Brandon did his best to minimize my out of pocket cost.
On the down side it is very tough to get my unit in for service as far as dropping off and picking up as both required appointments and this unfavorable for me to do during the day as I lose a lot of work time to accomplish this. I would prefer a scheduled night drop as was available before.
They went to bat for me against the manufacturer. Also when a problem happened at pick up, several service techs and managers worked out a solution to get me on the road. Thank you everyone!
My service manager, Shawn’s, attention to detail.
Easy to work with
In and out quickly.
Benda was outstanding. She got everything done very fast with a smile. Thank you
They got our coach done in plenty of time for our next trip.
Tom in parts was super helpful and knowledgeable!
Review of General RV in Wayland, Michigan
We recently had the pleasure of working with General RV in Wayland, Michigan, and overall, it was a very positive experience. Here’s a detailed breakdown of what stood out and a few areas where there’s room for improvement.
What Stood Out
Wide Range of Options
General RV offers an impressive variety of choices, from their
Keep You Camping program - considered an “industry differentiator” because it prioritizes your ability to use your RV during peak camping season and educates owners on what truly needs immediate attention versus what can wait - to various extended warranties. Their willingness to work with customers and tailor options to individual needs really sets them apart.
Exceptional Team Members
• Marcus (Salesperson Extraordinaire): Marcus was fantastic. He patiently answered all our questions and helped us secure a great price. His expertise, honesty and friendly approach made the buying process smooth and enjoyable.
• Justin (Financier and “Cliff Talker”): Justin was incredibly patient with all our questions, especially when we raised concerns about General RV’s service department Yelp rating. He walked us through the financing options clearly and helped us understand everything thoroughly.
• Aaron (Parts Specialist): Aaron was straightforward and helpful, providing a clear list of must-have, nice-to-have, and cool items for our RV. His no-nonsense attitude was refreshing and very useful.
• Jim (Walk-Through Expert): Jim gave us a thorough walk-through of the RV and explained all the features in detail, ensuring we felt confident with our purchase.
• Andrew (Insurance Specialist): Andrew was amazing at finding the best insurance coverage and deductible combination within our budget. His expertise made a complicated process much easier.
• Front Desk Team: The ladies at the front desk were attentive and helpful throughout. Even though they initially spelled our name incorrectly, they quickly fixed it and kept the atmosphere light with some friendly teasing.
Areas for Improvement
While the overall experience was great, the cleanliness and attention to detail inside the RV could use some work. There were issues like the time wasn’t set in the clock, caulk around the outside lights and smeared on a window, and a receptacle so dusty that I initially thought its color was off. Improving these small details would elevate the customer experience significantly.
Final Thoughts
General RV in Wayland offers excellent customer service, knowledgeable staff, and a variety of helpful programs that make RV ownership easier and more enjoyable - especially for a first time buyer. With a bit more focus on the finishing touches and cleanliness, they would be absolutely top-notch. I highly recommend checking them out if you’re in the market for an RV
James Brown our sales guy and Joey, our finance guy were great. I had to ask Brian, who did our walkthrough three times about a small missing part. Each time he said he'd take care of it but he never did and we left without it. Considering how much we had just spent I was very disappointed. Also, the tech guys had trouble getting our truck to connect with the trailer. Eventually the said it was fixed but when we were getting ready to leave for home the problem returned. By this time the service department had closed and I was able to flag down Michael, who was our liaison with service. He said he was not a mechanic and tried his best to help us. We drove over two hours with an intermittent connection that was beeping constantly with not knowing if the lights and brakes on the trailer were working properly. It was very stressful especially considering that we had never towed anything as long or heavy as the trailer. I'll let you draw your own conclusions. Overall the price was fair and the trailer is beautiful.
I was very happy with your service dept, especially Dale and Brenda
Good service
Catherine is incredible.
The way they addressed all our issues
Everyone was very nice , beemer was very good , no pressure , showed and drove a good mix of vehicles , made the selection process better than expected
Thank you
Dave hazekamp
I purchased some RV supplies at the store section of General RV. I was pleased that the store was stocked with everything I needed. More than that, the lady at the checkout counter was pleasant and friendly and (as I told her) she put a great “face” on the company. In my opinion, the “good feeling” way a person leaves a business is as important as the goods they purchased, because it means they will return to purchase more!
Overall a great experience.
Eric my sales rep found exactly what I was looking for in a matter of minutes.
Chuck my finance guy answered all my questions and took care of me the whole way through
Also Brad who did the walk around with me was very knowledgeable and helpful.
Thank you !
Great customer service!! Everyone was so helpful and professional.
Professional and friendly from start to finish.
We purchased a Super C from General RV and was very happy. Also, Shawn in the service center is awesome! I watched him work with an elderly couple and the service he provided was more than exceptional, and we were also provided that same service. We will be purchasing our next RV from General.
Very professional and take care of you like your one of the family.
They worked me in on an emergency basis & fixed my problem in 3 hours so I could keep my scheduled camping trip.
Everything went well
Customer service
Our service advisor, Jeffrey, kept us advised at every stage of repairs, and was there for us at pickup, he made sure everything was properly resolved before we drove away, it was a wonderful experience.
The job was accomplished well and in a very timely manner.
Excellent support.
Great service manager with unmatched communication and delivering a great finished product to us on time. The techs were superb left camper looking brand new, will tell family and friends about after sale experience which is the best we have ever encountered. 5 S T A R !
Timely services
Very friendly and helpful