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Customer Testimonials
Excellent service, polite and curitous team members throughout the entire facility.
Fast and friendly
They got me in repair my RV and sent me on my way!
Once parts were received, service was very good. Gage is very helpful as a service manager.
Everyone is great.
You were on time. And very nice š.
Zack my service rep
The customer service that Nik provided from the parts department was excellent. She took the time to listen to what I needed. Confirm the address a couple of times and just did a great job in making it happen. She is doing a great job and Iām very grateful for her help because of that I will continue to shop at General RV Birch run.
Very knowledgeable about what I was looking for
Clear communication with Dan explaining all options.
We were taken care of right away. There was no rushing, everything was explained in detail. Everything was fixed in a short amount of time. Very refreshing!
Customer service and quality of work!
I want to thank Sandy Mitchell for the wonderful care she gave us when we were in for repairs. This is the kind of employee that makes a great business. She was great at her job and representing your company.
I walked in without appointment to talk with service about a warranty matter and was immediately connected up with Jeremy, who was an incredible help. He was able together me scheduled into the shop within 2 days and then was able to also get my wheel bearing repacked on the same visit, saving me driving time from Schoolcraft. Extremely happy with how things were handled.
MS.Scalf was pleasant to work with and an asset to General RV
From the salesman to finance then to walkthrough, everyone was very professional and personal. When you are there you feel like family and they are so excited for your experience! I enjoyed our first camper purchase and will return for any further purchases!
Nice, good service
My service advisor made me feel important and kept me informed on the progress of my RV. I felt comfortable having General RV do the service. Amaretto Scalf was my advisor. She is a asset for General RV
Friendly helpful amd made the deal I needed happen...
Very helpful with my repairs.
Kept in communication with me
Met my needs
Made sure everything (that is covered) went through extended warranty.
Very good service šš»
Got to talk to a tech about backup camera installation, got the information l needed , very helpful.
Courtesy
From the time we walked in and met our salesman Jim Heflin we knew this was the place! We had a pretty good direction in our heads but Jim truly guided us down the right path and we are so thrilled to start the RV journey with his guidance and knowledge. The rest of the experience was awesome as well, care team, service and delivery!! Thank you to all.
The process was simple and efficient
Jeffery Garret and his team Were extremely easy to deal with and was a pleasure to use as a parts vendor. As a fleet and specialty vehicle repair facility parts are often one of the challenges faced on a day to day basis. this team made light work of a large order and kept everything flowing while providing status updates and clear expectations.
Ed Springborn and Blake (whose last name I unfortunately don't recall) made the purchase process of our new 2026 Brinkley Model G3970 very comfortable and pressure-free. Both were responsive to emails and text messages, and overall the sales experience was positive.
The only issue I encountered involved the addition of a washer, dryer, and fifth-wheel hitch after the financing paperwork had already been completed. To complete the purchase of these items, I used my American Express card. The issue was not the use of my credit card itself, but rather that I was charged a credit card processing fee that was never disclosed to me beforehand.
At no point did Michael Naylor, the finance representative, inform me that a processing fee would be added. In fact, I had previously used the same American Express card to place a $500 deposit on the trailer and was not charged any processing fee. Had I been informed in advance, I could have made an informed decision regarding payment options.
My concern is not necessarily the fee itself, but the lack of transparency surrounding it. When I raised the issue, I was simply told that it was a standard fee. There was no acknowledgment of the communication breakdown, no apology, and no effort to address the concern from a customer service perspective.
After spending nearly $200,000 on a new Brinkley RV, I expected a higher level of customer care. Even a simple apology or a small goodwill gesture, such as a parts department credit, would have demonstrated that customer satisfaction mattered.
I had read a number of negative reviews regarding customer service and post-sale support at General RV in Draper and hoped my experience would prove those reviews wrong. While this may seem like a relatively minor issue, the cold response and lack of concern for a customer's experience left a disappointing final impression on an otherwise positive purchase process.
Keith was super helpful, work with me side by side to resolve some issues with the coach. He delivered service as I would and was amazing. Unfortunately the coach ended up having some issues not able to be resolved an I've been at winnebago for a week and thdy are just now looking at it. Not the dealers fault. Thanks for the help.
Manager and sales team outstanding.
Jeremy took great care of us on our Brinkley purchase
Very friendly and welcoming service team! Always enjoy doing business with the entire crew; Service, Parts and basically everyone who we deal with!