Customer Testimonials

You seem to have what I need and friendly people

Always get work done & keeps us informed on what they are doing.

Quick. Danny worked us through everything.

The way they explain everything. They were friendly

Great experience as always. We have a 2025 Primetime Tracer. The TV and remote stopped working this summer and I called General RV when the phone system was down a few weeks ago. Chad texted back the next day and got my info and opened a warranty claim with Forest River right away. The new TV was there for me to pick up in 10 days. Brought my original one and they handed me a brand new TV and remote still in the box. Perfect! Thanks again for all the help. From the time we purchased this RV at the Fall show last year to picking it up at the dealership it has been a great experience dealing with everyone on staff at the Brownstown location. Thanks again.

Brian was very helpful and got back to me with the info and part I needed.

Got me immediately to look at my RV that I didn’t even purchase through you that showed that you actually care about people

Ease of working with the service writer

Olivia in service, was great, helpful and cooperative.

Grant, our salesman, was great to work with!! We have purchased 4 other campers, all from different dealers. Our experience with General, was exceptional!

I was impressed with the leadership of General RV. They understood the issue we had with our coach (even when we purchased it from another company) told me what they needed me to provide to them and the fought with the manufactor. They ensured that every thing was completed, before we traveled three hours back to pick up our camper.

Good timely service

I really appreciated the over-the-top service from the guys back in the store/parts area. When we came about 2 weeks ago the man helped us with some lubricant to help us take the plug out of the electric 30/50 adapter and he looked up a replacement part I needed for the cap of our awning and ordered it. Then when we dropped off the RV for the step repair, I went back to that counter and another helpful man not only went to the back storage and got the part for me, but went outside and snapped it in place for me! That helpfulness almost makes up for charging us $219 to tighten up 2 screws on the step that you all installed a couple of months ago. I can’t believe that it really cost $190 to tighten a couple of screws.

Price is fair

It was a great experience. Friendly service with very knowledgeable staff.

Found what we came in for

Dave was a great help
Met him at the show and he will do anything for us

Good people

Great customer and joyful environment.

The service advisor (Brandon) helped us set up an appointment to get our battery management issue addressed in a very timely manner. We were very appreciative they could get us into their schedule.

They addressed all of my warranty concerns, without hesitation.

Jordan was on top of my service appt as soon as I got there. She was handling some mistakes from a prior appt. She reviewed the corrections with me in detail.

Quick response to fixing our problem considering we were walk-ins.

Walt Zimmerman took care of my repair projects. He kept me posted as to how my repair was progressing. He took time to talk to me with all my concerns.

Fast checkin and service writer (Kathy) was outstanding!

I have always been treated with respect and I feel Gage has always been honest to me.

It was close to my residence and staff contacted me to make sure I received services I was promised.

Quick appointment, diagnosed quickly and Olivia Olsen very helpful throughout the whole process

Estimates for service and parts were provided quickly. Scheduling for service was easy and quick. Return of vehicle was done in a timely matter.

Nikki has been a joy to deal with at General RV in Richmond. She responds quickly and is so friendly ,and keeps us updated on all the status changes