- Phone: 248-349-0900
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Customer Testimonials
Alan azar is the best in service
Accurate diagnosis and efficient repair.
Good customer service
It’s close and convenient with the new dealership in Weber county. I appreciate how fast they got my trailer fixed.
Nathan my service advisor seen that my repairs were taken care of to my satisfaction. Kept me informed on scheduling of appointment and followed through until it was completed and checked out.
Quick and thorough. They went above and beyond to try to diagnose our issue. No charge. Thanks Memo and Stephanie!
Matt is good to work with, he is knowledgeable and responsive. I have worked with other General RV locations and the people (Joe in Sales,Matt in service, and the people in parts) at Birch Run are the best to work with.
They were all friendly and professional in the service department. They diagnosed the electrical problem quickly, ordered the part promptly and installed the new part once it arrived.
The people who handled our issues to the best f their ability. Just wish Alliance would be as helpful when there’s an issue with they’re RV’s
Easy appointment setting. Very nice facility. Friendly professional advisor. Good communication. Thorough and detail oriented.
Did exactly what I needed in the time promised
Jaime is fantastic. She keeps in touch with us and give updates often. She makes the experience so much better!
My service guy Mike did a wonderful job in staying in touch and communicating with me through the process.
They got the job done and I was back going real soon
Efficient and did repairs correctly
Organized for our issue. Appeared knowledgeable for our needs.
Taylor was outstanding! Very helpful,professional and communicative with the service of my trailer
Richard was super helpful.
The guys showed me exactly what they did and how it works and how to use it.
In the parts department, Boyd and James are always very helpful professional. We greatly appreciate their assistance. Thank you.
Brought my 5th wheel trailer in for the Warranty for Life annual inspection. The service was thorough and the visit took not much more than an hour.
I liked the people in the office. Greeted when we walked in the building. To leaving with our new motorhome.
They did everything to find me what I was looking for.
The score on the previous question was ONLY for Maddie in Service.
General RV Mt. Clemens needs to review their prices and service turnaround times as they are outrageous.
1 - 3 hours to winterize our RV makes no sense
2 - Charging over $300 is outrageous. Last year at Winona the charge was less than $200. Charging extra because we have a tankless hot water again makes no sense
3 - Charging $1,600 for a Lithium battery when we were able to purchase one for $800 and able to have some install it for $100 when you wanted to charge $250
4 - We asked that some look at the falling off molding (camper less than 1 year old) over the dinette table never happened
Customer service
Hello everyone was just awesome and our repairs on our rv was done with professional care. Will stop by and see everyone the on our next visit up here in Michigan have a great day everyday until we meet again. Thank you for your courtesy Glenn & Margaret Lapham , Duck River Tennessee
The service department was great.They helped us to figure out the problem we were having. everyone so nice, patient kind and knowledgeable.
During my recent repair and body work on my 2018 Tiffan Allegro, Trevor worked to have my repairs completed in the best time possible. Trevor kept me informed on a weekly basis. I would return to General RV with any future work or purchases.
Parts guy was very knowledgeable.
My advisor Shawn very knowledgeable and was very courteous. The front desk girls were very pleasant. The area was very clean and had coffee and other amenities.