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Customer Testimonials
Everyone was very courteous and professional. The whole process purchasing our first RV was easy and stress free.
Seems like you have honest people working there. That want to help people.
They were friendly and helpful when I dropped my unit there. I’m still waiting to hear about the progress of my repair, though.
Everyone was very nice to work with
The staff was fully present during the sale
Everyone was very helpful and tried to make the repairs as quickly as possible. Adam was extremely helpful and gave us fast and superior service. He helped us learn how to keep our camper in good working order.
Great service representative.Richard has been excellent in communication
Everything
Shawn and Chase are great
Matt was very nice and communicated extremely well.
I want to start off by explaining my previous review and I want to clarify that Justin is GREAT to work with. All my needs and concerns have been addressed he is on top of everything with multiple calls weekly with updates along the way which we still are working though. I was up set when I wrote the review due to the work that was done by a tech not justin. Screws on the lower track, not completely flush grease and hand prints all over the slide out and silicone sealant all over it just looked like it was gobbled on there and I was pretty upset so that’s why I wrote what I did. Justin was not there when I took delivery of the camper he was off. after speaking with Justin. We talked about everything he made everything right and I know and he assured me that this wouldn’t have happened if he was there so after our conversation, I am happy with the results and he is a great service tech to work with.
Alan is a well seasoned service agent who was able to effectively navigate the warranty company gauntlet and get the job done. The job complete allowed us to proceed with the last part of our camping trip.
The only snafu was with the phone system at the shop which was in process of a change over.
Very friendly staff
Thomas your service manager is fantastic, has been very helpful with a few issues I’ve had with my Rv that I bought at general. I hope to not need him anymore but I will come back to your general if I do because of him
Amanda was very nice and great person to be in the customer service department. I will always go back and use her. Thank you, Amanda. Name removed
They care
Fred kept me informed of the progress of the RV.All concerns were addressed in a timely matter.
I think we received a good deal.
Wonderful love my Evan and sales person
We really liked our salesman Branden Ashley He listened and was very professional. Helped get the 5th wheel we were looking for without telling us what we wanted.
Alissa, in Service kept us informed, was very knowledgeable and extremely likeable personality.
Our sales rep was great she listen to what we wanted. Also, our finance rep was great in explaining things. The walk thru went well and making sure little things were taken care of was good. They had 10 days to prep the camper but it was all last minute to fit the sewer container to trailer and other things that should have been done before we got there. Such as charge batteries or plug us in so we could move it after we got our stuff moved. Was good until after we signed the papers and then they didn’t care.
They ordered my 5th wheel and I had it in two weeks. Service department took care of my issue with the ice maker in one visit.
First class operation!!!! Thanks for always taking of me!!!!
General RV was awesome. They did a great job servicing our rv. They we kind, friendly and very helpful. When elwe picked up our RV our battery was dead and they were very helpful jumping us and get ng us going. Heather was amazing. She kept us updated and made sure everything was perfect.
Our advisor Allen met with us after the work was finished and went over everything the techs did. This is the second time we had our camper in for warranty issues and Allen listened and made sure everything was written down and completed.
Issues from tech work:
Cuts in the underbelly not taped
Black tank not emptied
Electrical wires and connectors left on floor and in cup holder inside the camper
I had a problem with my RV that threatened to negatively affect or delay my already scheduled 3 week camping trip set to start in 5 days. General RV provided an appointment 3 days prior to my departure date, solved and repaired my problem and saved the day! Well done!
Our Service Manager, Sandy Mitchell, is very knowledgeable and attentive to our needs and concerns.
General RV has a large selection of RV’s to choose from. It’s a cheerful and professional atmosphere. The guy who did our walkthrough was very knowledgeable and fun. I just wish my salesman would have greeted us when we came for the walkthrough, and thanked us for our business. He was there when we came in for our walkthrough, but never approached us.
We wanted to send a heartfelt thank you to your wonderful team! We are so grateful to Mike in sales, Marshall in delivery, and Greg in finance for making everything go so smoothly.
A special shout-out to General RV for the "Keep You Camping" policy. We truly appreciated getting our camper back so quickly after the hot water tank glitch. We’re especially thankful to Jean, Kathy, and the service team for working so diligently to get us back on the road!
To everyone behind the scenes who prepared everything so perfectly: thank you for your hard work and care. We are absolutely thrilled with our experience!
Warmly,
Bob and Cathy Bennett
The delivery was the best part. Sales was kinda hard sell. Customer service so far is great. Haven't had a problem yet but we expect to get the same attention as the delivery was.