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Customer Testimonials
Matt was great. We were out of state when our A/C failed. He was very helpful getting us scheduled for the repair. The work was completed quickly. He also pointed out some items that needed to be repaired that we did not know. Very happy with the service.
Good people. Very helpful.
Kristina Good made our entire experience top notch. She was incredibly knowledgeable and informative without being pushy, in the slightest. She took the time to understand what we wanted out of our RV and used her expertise to narrow down our search. Her friendliness and calm nature made the entire buying experience enjoyable and fun! Her enthusiasm about our travels was the topping on the cake. We will refer anyone we know looking to buy an RV to Kristina.
Friendly and knowledgeable. Sales rep very easy to work with and quickly understood what we were looking for
The waiting area is very comfortable with seating, drinks, snacks and Wi-Fi.
Very courteous
Prompt service & truth in estimating !
Nicole was excellent. Doug, the sales manager was very good and Kobi Hall.
Fast and efficient and very friendly and helpful
Quality service provided on my coach, but it took a lot longer than I would have liked. They forgot to include an item I asked them to fix, but Sam was very helpful rectifying the situation. Again, prolonging my service appointment. In the end it all worked out, just wish it went quicker, I would have dropped it off and came back later when the work was completed.
I was well informed of the recall notice. Recommendations on a replacement of the awning. Friendly staff.
Megan bob and Mike were excellent
Brenda was terrific! The service team is always helpful and friendly. We appreciate all they do for us!
It’s been a great ride! Thank you to everyone! Go Pack Go -Da Yooper
I had a special request to service my RV outside of the normal services. The price / estimate was agreed upon and completed in a shorter time frame. As a consumer with the need for professional help for a very expensive RV
All was completed .
Thank you
When I come in, I get good service Fernando is a great person to work with as a service manager, he is one of the greatest people to work with. There’s no BS is with him great place to work with Fernando is the reason I come there?
They paid attention to my concerns about the camper and the problem. Everybody had a smile and something nice to say. Repairs were fairly fast and efficient. Thanks for everything.
The timely manner that they got my camper in to look at and fix.
Personal expertise by the staff of birch run parts department
Megan kept us informed while our unit was in for warranty repairs.
Great service and a exceptional service writer.
all
Staff very friendly and professional
Kept us informed as the work proceeded. Comfortable waiting area despite having their issues with the flooding.
Very easy and good quality RV’s and travel trailers
Very knowledgeable and friendly employees.
These guys were on top of everything! I had my appointment scheduled and everything went as planned. I truly love everything about that!
I got the full customer experience. I am an employee of General RV in the office. I don't always see the service side of things. I was very happy with the attention I received by Megan. She went over my coach with me and understood the work I wanted done. Kevin was wonderful and explained to me what the fix was for my camper and why it was the best course of action. Dave the porter was so helpful. He helped me unhook. Asked me if I needed propane or water. When It was time to go. Dave made sure I was safely hooked up and checked to make sure I was safe to go back on the road home.
Our main slide would not extend while on the road in Louisiana. We called and scheduled an appointment with the Ocala store. Brought the motorhome in at the appointed time to our outstanding service advisor, Tracy Howlle. It was checked out and Justin quickly discovered a switch that was wired incorrectly that fried the wiring and fuse. Everything replaced and we were out in three hours. Fabulous service!
The whole buying process went very smoothly. Great communication throughout. We were really impressed when it came time to pick up the camper with the smooth transition from one area to the next. Extremely friendly and helpful staff.