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Customer Testimonials
They’re the best at Birchrun. Make sure you get taken care of.
They were very professional and persistent in researching my awning issue and resolved it in one day as I was traveling through the area.
Our sales rep was phenomenal!Our rep was very helpful in service.
the detail customers service I always receive when I bring my coach in for service. Adam the service manager is the best to work with always keeps me informed on my unit status.
Brenda in the service department was a pleasure to work with from start to finish. Very knowledgeable and experienced. She kept in contact with me throughout the process. Very good communication. A+
Grand Design and the body shop is a different story for another time !!
Very clean facility, professional and attentive staff
There was no pressure to buy
very helpful and friendly staff
Everyone was very helpful.
Service advisor, Trevor Tyler is very knowledgeable and easy to work with, I always contact him when scheduling repairs and maintenance
Service was very quick.
I liked that everybody was very friendly and very eager to help and anybody that works for General RV is going to give a hand to a situation my experience with General RV was very good and I definitely will pass it along to all my friends and colleagues thanks for such a great experience
The receptionist was very nice. I did not wait long for the service advisor.
After a 2-1/2 hour trip from NC, it was so wonderful to be greeted by our salesman, Garrett. We were almost immediately driven out to the trailer we were interested in purchasing.
Made appointment came in RV was repaired and out the door.
Awesome customer service. Tracey was exceptional in the way she took care of us.
Excellent sales staff, large inventory, excellent financing staff and a very nice and clean facility. The walkthrough when I took delivery was thorough, informative, answered all my questions and concerns, and helped me set the gain properly on my trucks’ built-in electric brake controller. They also have a well stocked parts and accessories department. Overall, an excellent experience and when it’s time for an upgrade, a repeat customer!
Drop off and pick up easy. Staff great
We had a great experience working with the entire team. They were extremely knowledgeable about the different manufacturers and units, and did an excellent job explaining the features that were most important to us.
One thing that really stood out was the thorough walk-through of the unit prior to delivery. They took the time to carefully go over every feature, ensuring we were comfortable and fully understood how everything worked. The unit itself was exceptionally clean—inside and out—which is not something we’ve consistently seen from other dealers on units we’ve purchased in the past.
Everyone we interacted with was friendly, professional, and highly informative.
Easy
Staff was friendly and knowledgeable. Great overall experience
They worked with me to try and get Grand Design to approve full repair of the roof Membrane but GrandDesign did not feel the bubble ridge was concerning
I appreciated everything General RV of West Chester did and tried to do
Chuck was very helpful!
Knowledgeable and helpful.
Robert in Finance was so helpful in answering all of our questions. And Brandt helped us get what we needed for our camper and even swapped Blackstone tips.
Working with Al was seamless! He kept me up to date and was very personal and knowledgeable!
A bery good overall experience with the Mesa team. CJ was great - very good communication and customer service.
Everyone was very nice and not pushy
They always do great work.
I came in without an appointment because the water would not work in my camper. They quickly discovered there were a few loose fittings had it fixed, and I was out of there in less than an hour. Extremely extremely impressed with everyone’s attitude and ability to fix things so promptly, especially my Service rep. I believe his name is Trevor went above and beyond to help me quickly.