Customer Testimonials

The friendly people.

Lori was fantastic- knowledgeable and helpful. We had a lot of work done and she kept up up to date throughout the process! great Job!

Great walk through. Bill was very informative. All associates were pleasant. Robert did a great job delivering the trailer. They winterized the trailer before delivery which was imperative.

From the moment we met the salespeople at the RV show everyone was very attentive to our needs. Picking up the travel trailer at the dealership was very informative and all my questions were answered. No one ever pressured me into anything, options were given and options were taken. The whole process was actually nice.

I was in for service and they kept me informed through the whole repair.

They did everything they said they would do. I was very happy with the service.

Efficient service department and pleasant sales department

Everyone at General RV quickly answered all my questions and went out of their way to order parts and quickly install everything that I ordered without me asking them to help me.
I felt like their only customer even though they were very busy.
The customer service at the Winter Garden General RV is outstanding.

Part I needed was in stock

The staff is very friendly and knowledgeable.

Our service rep, Frank Henderson, explained every repair and requested check ups before and after work was done. He took time to check on us and provide updates while we waited for our RV. He even assisted us in locating a tire repair service nearby. Our service technician was knowledgeable and professional.

Quick and friendly

Warren provided total customer service answered all of my questions.

The sales process was extremely good. My salesperson Kristina worked on my behalf to negotiate a fair deal. We were treated very good when we picked up our RV. Everyone was friendly, nice and willing to answer questions and help us out since we were first time rv owners!

I especially appreciated that Olivia kept us up to date and stayed in contact with us regarding the progress of the repairs on our trailer. All of our requests and concerns weee addressed.

I had to change pickup appointment several times and they were able to accommodate me. All personnel very pleasant when picking up!
Finance manager the best!

All the people that my wife and i came in contact with were very friendly, smiled A lot and seemed to be happy. Very helpful.

Very friendly and efficient staff.

Jessie the office manager was great to deal with.

Friendly, knowledgeable and well informed

The team was very helpful and go me "back on the road" in time for my scheduled weekend trip!

The team successfully identified and resolved the issue promptly. Additionally, I appreciate the program’s priority service feature, which ensures timely assistance while utilizing your vehicle. A special commendation to Kristin, who demonstrated exceptional professionalism and courtesy throughout the interaction.

Everyone was very knowledgeable and professional. Friendly staff. No high pressure tactics. Well organized. We will buy another unit in the near future.

I had a rough start dealing with them. But then, my advisor Shawn Robey went the extra mile and really tried to help me with all the issues I had with my coach. I want to say thanks to the team, and I would for sure recommend a friend.

Great service

Made time to fix the faucet brake at every day and a lot of me too leave my trailer until Monday because of the upcoming storms. Both Jeff and Trevor were very professional and courteous. Great job by both. Thank you.

They are very thorough and professional

The whole TEAM

Jordan is very knowledgeable and helpful with getting our rv repaired. She keeps us informed on our part orders and getting us scheduled to come in for repairs.
Getting service at General RV is stress free because of Jordan. Thank You so much.

We recently had an outstanding experience with the Service Department at General RV Center for a warranty repair on our Class C motorhome. From start to finish, the customer service was truly exceptional, making a potentially stressful repair process smooth and reassuring.

Our Service Advisor, NiAsya, was the highlight. Communication was phenomenal; we received prompt updates every step of the way—not just when the work was completed, but during diagnostics and parts ordering. They took the time to clearly explain the issue (a malfunctioning slide-out mechanism) and detail the necessary steps, ensuring we understood the scope of the work.

It's rare to find a service center that combines technical expertise with such high-level customer care. The entire team acted with professionalism, friendliness, and a genuine commitment to customer satisfaction. We highly recommend General RV Center's service department for any repair needs and will definitely be returning for future maintenance.