Customer Testimonials

very friendly and professional staff

Very helpful and walked me through any questions I had and polite just backs up when you say we’re apart of the general rv family you guys have always taken care of us

Very professional ,instructional and caring people willing to answer all my questions

The service manager gave me an orientation to the facility to make me comfortable and my service advisor clearly reviewed the plan and waiting time expectations. The waiting area is roomy and comfortable and I found some great buys in the clearance section of the store.

Quick and easy process. Knowledgeable staff.

Kathy in service was wonderful. She communicated every step of the way. She is what customer service is all about. If we come back it will be because of her. Thank you Kathy, we appreciate you!

Heather was good to work with and was professional throughout the process. However, the scheduling and service appointment process could use improvement.

For my most recent appointment, I had a scheduled time of 2:00 PM on a Friday. When I arrived, I was informed that the service department was only then getting to their 9:00 AM appointments from that same day. My RV was not ready for pickup until late afternoon on the following Wednesday (I believe the work may have actually been completed late Tuesday or Wednesday morning).

On a previous appointment, I had a scheduled time of 10:30 AM. I took a vacation day from work specifically for the appointment. However, my RV was not looked at by a technician until approximately 3:30 PM. At that point, it was discovered that the parts I had been told were available to complete the work were not actually carried by the parts department. As a result, no work was completed despite waiting more than five and a half hours.

Experiences like these create a significant level of frustration and have led me to consider other service options moving forward.

Excellent service fair price!

Really just the people - our salesman Brendan, the business manager Cameron, walk through with Dylan - all really fantastic and it was obvious they were trying so hard to do everything right. Really nice delivery experience.

The sales person was great! Your service department always stays in touch.

My only complaint is not with you but the vehicle seems to always need repairs.

Thank you
Cathy Smith

Very caring people made sure we were happy Very knowledgeable and also very concerned about what we could haul did not want to sell me anything that was not safe. Richard Hardenburgh

Service was good!

Kristen is best she gets things done in a timely manner

I received what I needed in a timely manner.

Friendly and informative staff.

Pleasant experience friendly staff and always have what I need even before this camper purchase always bought rv products for my other camper at general rv

Great that they try to resolve any and all issues before leaving

Kept informed Chad was knowledgeable looks like the repair turned out good

Friendly and proficient staff - integrity in dealings during purchase process.

They worked hard to make sure we were satisfied

Working with Ed he is very knowledgeable, kind and made sure I got what I wanted. He was diligent in making sure my truck could or could not pull what I wanted. And in the end went above and beyond, since I’m a first timer, to make sure I have what I need. I just appreciate him being professional and kind to my mom a lot of folks give her a hard time but not ed and Scott as well, very nice people ! I’m very happy with the camper and the customer service here and highly recommend working with Ed ! Thank you for your service and thank you for helping us!

My sales person Henry was the best! Informative but never pushy.

That we had Adam Watterson in our corner to help navigate, repair, & get our “new” trailer issues fixed. He definitely went above & beyond to help us in every way possible. We felt without him it would have taken much longer than it did to get us back to enjoying our new trailer.

staff is very friendly and eager to assist you in any way.
Store is very well stocked and neatly organized. Also from what I saw as I walked into the building the lot has many RV’s to choose from.

Special thanks to Tera Bunger there at Richmond and Brant who is from the Hershey, PA. area store, who were instrumental in taking care of me with my part issue.

I loved everything about my experience from the beginning to the end. Most notable was working with the lovely Cheyne. He is so thorough and knowledgeable and made sure that I walked out with the coverage that I needed no more no less. The young man that did our walk-through was great as well. I wish I could remember his name. And then last, but not least the tech that did the handoff and went over the hitch and my checklist was the best. Everyone there has just such a great personality and so easy to work with I felt comfortable through the entire process.

Friendly staff and general layout of facility The Montana unit I traded for had some issues that should have been fixed before we took ownership however.

Nick was my service manager and was polite and timely and communicated well.

General dealership/manufacturer feedback: I was coming in due to a Brinkley recall. The recall notice was known about in advance. My visit seemed more of an assessment more than me getting the recall needs fixed. So, now I need to come back a 2nd time which is pretty inconvenient. I assume the manufacturer informed the dealer network of the recall notice and I shared the recall details ahead of time. Seems I should have been able to show and just have the recall issue addressed in one visit.

Enoch, Matt and their team are top noted professionals.

Greeted by a very friendly staff young arriving. Will promoter with us to discuss the warranty repair and next steps. The job was completed promptly and we were on the way. Overall we were impressed with all aspects of the service experience.

Everyone was great to work with