Customer Testimonials

Professionalism of personnel

The very kind and informative staff answered all questions that we had as first time buyers

Knowledgeable and helpful

Buying experience was fabulous special kudos. To Brandee who helped me with my refrigerator while I was still on your site. Kevin, the transport guy who picked up my trade in and help me with service While I was on-site i have had really bad experiences in the past with other dealerships. I felt welcome. My needs were addressed, my concerns were addressed and Sof who worked diligently in giving my loan approval. My sales rep, chris listened to my needs and found the perfect fit

Excellent workmanship, friendly people, fair prices.

Shawn Robey, he did an excellent job. Paid attention to details and provided excellent service!

I recently had an exceptional experience with the service staff at the General RV store in West Chester, Pennsylvania. My slide-out room on a new 2025 Winnebago View was malfunctioning, sometimes not working at all. Since I live 3.5 hours away from the dealership, I initially consulted a local mobile RV service that diagnosed the issue as a faulty wire harness.

After contacting Winnebago and Lippert (the manufacturer of the slide mechanism), I reached out to the dealership. I worked with Cristian Tedesco (Service Manager), Jim Evans (Service Advisor), and Ian Brown (Technician). They promptly scheduled an appointment and not only fixed the slide-out issue but also addressed several other minor problems.

Upon completion of the work, Jim escorted me to meet with Ian. Ian explained the repairs step by step, demonstrating the working fixes.

The dealership’s professionalism was evident throughout the entire process. Upon arrival, they conducted a thorough unit check, from the tires to the roof. They promptly moved my coach into the service bay and kept me informed about the progress of the work. The waiting area was comfortable and clean, and the friendly and accommodating staff members made the experience pleasant.

Having owned multiple RVs and worked with various dealerships, I can confidently say that this one stands out as the best. I highly recommend their services.

The people ,the quality of the camper ,and the knowledge that they knew about it , very courteous .

Amorette

At pick up following several repairs, all my questions were answered completely. Photos of the work in progress were available and shared. The rig was in front of a maintenance bay, electric power was nearby and used to open up the slides. Numerous technicians came through to greet me and check whether I was satisfied. I was totally pleased with the quality of work.

I felt the service was really very good in that the service advisor, Heather Leisure, spent good amount of time going over the issues when the RV was dropped off and then called to give preliminary results. After discussing the of filling the fresh water tank, I asked if she could take a second look because I wasn't sure I had set the valves correctly (i hadn't), She went back and addressed this and resolved it. I appreciated that she took extra time to ensure it was working properly. I also like the set up of the service center the way you pull into the facility. Overall, with that and Heathers work, it was very professionally done.

Mike Abraham was good to work with. Andrew is a great salesman and the young man doing our walk through was very good.

Very easy to deal with parts, service and sales

I always got a quick response from the salesman when I was corresponding over the phone. It’s a big operation all the staff are courteous.

Kept me updated regularly.....

The Service manager (Shaw$

Service is great. Matt is the man! Birch Run location

Maddie and Justin took good care of us. Expedited the maintenance process so we could go home with our rv before they closed.

We were very impressed with how our visit for warranty work was handled. We pulled into the service area and our service coordinator met us and reviewed our concerns. We had 4 items to be addressed. Steve our initial technician jumped right on the issues and resolved 2 items right on the spot. Two additional issues had to be ‘addressed in the back’. Two days later we were notified that our unit was fixed and ready to be picked up. Very impressive. We were afraid that they would have our unit for weeks. At least that’s the horror stories we’ve heard from other facilities. Very happy with General RV Wixon’s service department.

The salesman did all he could to find the RV that I had wanted .
Couldn’t find one so we settled on on a vehicle close to it.

Very accommodating. Did a great job.

Matt was great, kept. me informed and up to date on the progress of repairs. He was very informative of the process and how long it would take before the repairs were completed.

Very good about explaining and answering questions.
I like how each department guided us through so nothing got left out.
Appreciate Joe's initial guidance with the looking and was able to answer our questions.
Appreciate David with his help on the financial end also with making it work with our budget very friendly and professional.
Was so impressed with Ed's. Oreintation to our new travel trailer. He did a excellent job. Was very detailed and wanted to make sure we knew our trailer. He even gave us a couple quizzes I liked that because I passed lol.
Your staff who greeted us when we came in very friendly.
Last,but not least the cookies 😋 yummy lol even though I only had 1.

Leo was fantastic! He’s very professional and friendly. He communicates really well. My rig was done right and in a timely manner. You need more people like Leo!!

Retail staff was very friendly and made every effort to make sure I was able to purchase the best product for the price I wanted to stay within. She (staff) ran upstairs multiple times to bring me product to view and consider. Really appreciated the customer service!

Sam and Cami were great, want the whole team was truly terrific. I think the only thing that needs some updating is the communication between the delivery coordinator and service. But really taking the time to go through the travel trailer when we're so new to RVing means a lot.

Super fast service in a huge clean facility with polite knowledgeable employees.

Derek our salesman

I want to let you know that I have never had a good experience with General RV before. And then I came to the one in Longmont and it ended up being the best experience I’ve ever had at an RV dealer.
This was my very first time coming to this location and right away Cameron, who was my service associate, could not have done a better job than he did yesterday. We are 100% satisfied with the service we got at this location.
Really hoping they transfer Cameron to our home location in Fort Pierce, Florida. I think he could turn that Service Dept around! You guys are really lucky to have Cameron on your team! And you guys saved our camping trip that is planned next week in Wyoming!

Very helpful in parts department, friendly and took time to answer questions.