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Customer Testimonials
The staff was friendly, knowledgeable and professional.
Fast check out in the parts department.
Our service advisor, Nicholas, was very attentive and truly listened to our concerns and questions. He kept us informed and he and the mechanic who worked on our unit were very informative and addressed the needs of our trailer in an utmost professional manner going above and beyond with compassion.
Had a problem
They got me in and on my way
It's tough to get through to a human in the service department but once you do everyone I dealt with was friendly and helpful.
Finance and the rest of the team were easy to work with… good availability of what we were looking for.
Nick is fantastic to work with, walked me through everything and made sure I was informed. Great service.
Very professional! From sales to finance to walk thur. well done to all!
Everyone was very friendly and helpful
Blake and Dan were both amazing to work with. Very highly recommend. Great service and communication!
No pressure from the team. The broken items found when we went to pick up were addressed and scheduled to fix when parts come in. Walk through process was beyond helpful and the entire team from when you walk in was friendly and willing to help.
Nice people
John was very personable
Just great people to work with . We have used them for many repairs and this week we also purchased a new unit from them . They are totally committed to customer service . There honesty is beyond reproach- no promises made that they don’t follow through on. Heather in service has become like a family member to us . She alwayys gets the job done with a smile and a positive attitude. We have been RVing for 30 years so we know a great dealership when we find one
From the moment we walked in the door, we felt very well attended to, and did not ever feel pressured of up-sold. Both the salesperson, Jason, and the finance manager, Troy, were great from start to finish.
Allen the salesman was terrific!
Also all the people seemed to care and wanted to help!
Everything
Johnathan is the beast
Great experience from the first call all the way until pulling away with our new camper! Worked with us to make sure we had everything we wanted at a price that worked for our family, offered extras but were not pushy when it didn’t make sense for us, flexible and patient with our kids coming along for the ride, consistent clear and open communication throughout the entire process. Plus the extra comfort of having a reliable, friendly place to bring our camper as the years go by!
Everyone from start to finish highly recommend
The people were much more knowledgeable and competent than the Birch Run store. Thank you
No pressure salespeople. Everyone was knowledgeable and helpful.
Did not need to come to store to place my order. All interactions were over the phone until part was received from Grand Design. Courteous staff even loaded trim panel onto my vehicle.
Everyone there was pleasant and seemed like they genuinely wanted to help.
Very friendly
It was very organized and welcoming. Everyone was very kind. I was even able to bring my dog inside and there were water bowls, which he really appreciated. It was my first RV experience and I have to say that it was pretty awesome. Thank you to everyone!!!
James our sales person, answered all our questions and was very knowledgeable.
We have had many rvs Rob gave us the best walk thru we have ever had. We saw a few minor issues and they were taken care of immediately.
Great selection, informative and friendly staff
Structured flow and welcoming experience
I recently had the pleasure of purchasing from Roxi in sales, and I can honestly say it was one of the best buying experiences I've ever had. From start to finish, the team went above and beyond.
Jason, the sales manager, was an absolute professional. He was transparent, straightforward, and never once made me feel pressured. His honesty and integrity throughout the entire process made all the difference & I always felt like he had my best interests in mind.
Chris in finance was equally impressive. He walked me through every detail clearly and patiently, making sure I fully understood everything before moving forward. There were no surprises, no hidden anything, just a smooth, stress-free experience from beginning to end.
It's rare to find a team that genuinely cares about the customer, and Jason and Chris are exactly that. I wouldn't hesitate to recommend Roxi to anyone looking for a buying experience built on trust and outstanding service. I'll definitely be back!