- Phone: 248-349-0900
- Visit Website
Customer Testimonials
Friendly staff. Easy process when scheduling service appointments.
We are happy with the team we have warranty items to get fixed seem to be slow but we are trying to be patient
We love the “keep you camping” program. We’ve used it twice !
Friendly customer service personnel, pre inspection during check in that discovered some items that needed repaired, price of repairs was very reasonable for RV repair and the repairs and service were finished in a timely manner.
Appt scheduled easily and timely. Was finished when said and cost was as as described.
Service from Karen Ricker was outstanding. She was very knowledgeable and polite.
The friendly service from all the service department members and Mike the service manager, who helped us figure out our awnings on our 2025 EKKO 22a, he told us that the parking brake has to be on in order for it to work. Go figure, it didn’t mention that anywhere in any of the manuals or on line. Problem solved!
Thank you Mike
Well staffed and responsive when I have had questions and issues
Everything was great!!
The work was completed but the stated 2 hour job took 5 to complete and $300+ cost for an oil change seems excessive.
Andrew in service is great and responsive
Communication
Sense of Care
Courtesy and great service
Megan Sonnenberg took great care of us and she made sure everything got done right and that it all worked out fine. Very good job!
Great, Maddie took our camper in, found the problems and kept us informed. Very professional and got us on our way. Thank you Maddie.
The Technician took care of my RV right away.
VIP….keep camping.
The attention to detail
Great people service rep,manager and mechanic
They kept me informed
Great job done promptly
My sales rep Megan Lorenz at west Chester store is simply fantastic .
Will Moore in service and George , all made my experience worth coming back for my next travel trailer
They were through and communicated very well
Paint work came out great
Welcoming & Friendly staff. Fast repair service.
Amanda was great. She went out of her way to be nice and kind to me and explained all of my repairs. She was very helpful and I drove back to have the work done at General RV because I have confidence in her.
General RV has always been honest with all pricing and able to express how long a job will be. Employees are ALL very helpful and do the job correctly. Always have enjoyed having General RV work on my coach.
Have been working with Derron H. On various issues with my fifth wheel. He has been a pleasure to work with. I find him very helpful and believe he cares about helping his customers.
I was treated like royalty. I was shown three models, test drove one and went home with it the same day. The salesman helped me unload my vehicle into the RV. He placed my Bibles on the couch. I was given a tour of the vehicle and quizzed to make certain I understood.
Just hours before we were set to hit the road to Margaritaville, I was loading up the camper at home and suddenly the main living area AC thermostat went out. In a panic I called Grand Design and they said unfortunately since it’s not a fuse, I’d have to take it into the dealership. I called Justin and told him my dilemma. He said, how soon can you get here. 35 minutes later I was at the dealership and he had a guy on it. Turned out to be a lose wire behind the breaker panel. I was so appreciative. This is my second time coming into the dealer for some minor work but to have somebody like Justin get me in right before Labor Day weekend and get me back on the road in an hour was incredible. Can’t say enough good things!
Thank you!
Friendly, caring and efficient