Customer Testimonials

Communication and sincere desire to resolve. I trust my advisor entirely.

The friendliness of the staff and ease of the transaction

They were fast and friendly

You had the part I was looking for, and the staff was very courteous and helpful.

Friendly staff

Very friendly and helpful staff

Very friendly and courteous staff. Keep me informed about everything that was going on with my repair. My repair was done ahead of schedule.

Brian was very helpful in getting our camper serviced great guy.

We were treated in a caring and professional manner. Warren and Chas are the best!

My Service Rep Ashley made this experience phenomenal, because of her Ill stay committed to this Rv company. Every GRV needs an Ashley!

Everything very good

From calling and talking to Martin, to walking in the door to look at an RV we were interested in was nothing short of an exceptional experience. Martin was very professional, friendly and attentive to what our requirements were.

Mark, the sales manager and the whole sales team was amazing in working up a deal that suited our needs, from trade-insssss :) to closing the deal and it wasnt an easy one. They worked hard and quick and we are very happy with the deal.

Our walk-through with Jason was also exceptional, he took his time and made sure to show us everything and how it worked. Super friendly yet professional and knowledgeable.

This is our 5th RV purchase experience and by far the best, most painless and one we didnt feel like we were taken advantage of when we got home with our new coach.

We 1000% recommend General RV of Winter Garden and will let anyone around us know where to go when that are ready for their RV or Camper. Without question, they will be the first place we go if we decide to upgrade.

The delivery was the best part. Sales was kinda hard sell. Customer service so far is great. Haven't had a problem yet but we expect to get the same attention as the delivery was.

Everyone was very courteous and professional. The whole process purchasing our first RV was easy and stress free.

Seems like you have honest people working there. That want to help people.

They were friendly and helpful when I dropped my unit there. I’m still waiting to hear about the progress of my repair, though.

Everyone was very nice to work with

The staff was fully present during the sale

Everyone was very helpful and tried to make the repairs as quickly as possible. Adam was extremely helpful and gave us fast and superior service. He helped us learn how to keep our camper in good working order.

Great service representative.Richard has been excellent in communication

Everything

Shawn and Chase are great

Matt was very nice and communicated extremely well.

I want to start off by explaining my previous review and I want to clarify that Justin is GREAT to work with. All my needs and concerns have been addressed he is on top of everything with multiple calls weekly with updates along the way which we still are working though. I was up set when I wrote the review due to the work that was done by a tech not justin. Screws on the lower track, not completely flush grease and hand prints all over the slide out and silicone sealant all over it just looked like it was gobbled on there and I was pretty upset so that’s why I wrote what I did. Justin was not there when I took delivery of the camper he was off. after speaking with Justin. We talked about everything he made everything right and I know and he assured me that this wouldn’t have happened if he was there so after our conversation, I am happy with the results and he is a great service tech to work with.

Alan is a well seasoned service agent who was able to effectively navigate the warranty company gauntlet and get the job done. The job complete allowed us to proceed with the last part of our camping trip.
The only snafu was with the phone system at the shop which was in process of a change over.

Very friendly staff

Thomas your service manager is fantastic, has been very helpful with a few issues I’ve had with my Rv that I bought at general. I hope to not need him anymore but I will come back to your general if I do because of him

Amanda was very nice and great person to be in the customer service department. I will always go back and use her. Thank you, Amanda. Name removed

They care

Fred kept me informed of the progress of the RV.All concerns were addressed in a timely matter.