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Customer Testimonials
Service was completed on time and even a bit early. Sandy was very efficient and thorough. kathi kept everything moving from the time I arrived until pickup.
Trevor in service was great to deal with. It was an insurance claim, but he made the back and forth easy to deal with.
The overall experience was great. Great people and made it enjoyable
Major issue on slide not retracting or extending. Ashley, Jeff in service and Dax in parts got it taken care of. Parts delivery to dealer by supplier was not ideal but it did get repaired. We bought our Motorhome in Michigan. We live in Arizona and General RV Mesa is great and when traveling through Colorado General RV Longmont. The best.
Camper was fixed
General RV is a highly professional and polished RV provider. My experiences with them have been at the highest levels for customer satisfaction. I can recommend them without any reservation to anyone shopping for an RV or in need of service!
Received a comprehensive state inspection.
Very friendly
Fast
Everything worked on was done well.
Everything I came in for was taken care of with no problems
The RV dealership and sales are great. Everyone treated you with respect and there was no high pressure sales.
No nonsense negotiation and focused customer service.
After shopping around and having some good and bad experiences at other dealers it was a breath of fresh air to visit General RV in Longmont, CO. We were greeted by David Caldero who talked and listed to us on what were were looking for. We walked a couple of travel trailers and found the camper that was perfect for the family. The negotiation process was very uneventful due to the upfront honest price we were first given by the sales team. Even the offer from General RV for our old camper's trade was good.
The service technician (Taylor) was very friendly and accurate in her job. She always kept us informed and explained everything along the way.
Very friendly.As soon as you walk in the door you're met by the service representative (Lance) and you have their full attention. From then on you're walked through every detail of your service. They keep in touch and let you know if they find anything extra before they do anything. Coach was finished on time and the work was professionally done. Veterans get a discount on parts. I highly recommend General RV
Our sales experience was pretty typical of an auto or RV sales experience. Very friendly, not overly pushy and definitely the standard "I'll talk to my manager and see if we can get a deal" type of experience. That's not meant to sound negative, just that their sales operation is pretty typical of car dealerships and RV dealerships we've worked with in the past. The sales rep was easy to work with and friendly to us and our children.
What makes the review a 10 is the post-sales support. After meeting us on a good price on a used camper that was a trade-in, we weren't able to pick it up. Once we bought our used camper we found our 7-pole RV setup on our vehicle wasn't working properly. After my son and I replaced the receptacle we went back the next day to pick up the camper. Still no good. The lights worked but not our brake controller.
Even though this was an issue with our vehicle, the sales manager and the service staff all spent a significant amount of time trying to help us figure out why the wiring wasn't working. They found a problem on the camper that they fixed on the spot, even though it was post-sale, and when our wiring still had issues with the brakes they arranged to get the camper towed to our home. The attitude of the sales manager and the entire service staff was exceptional. No grumbling. No complaining. Just an honest desire to help us get on the road with our new purchase. Really appreciate all the staff put in.
Salesman had questions for me about my needs in an RV.
My walk thru technician was helpful and did recommended add ons that I actually needed
The inspection team and service department were outstanding at the North Canton location in comparison to Elizabethtown PA site where we purched our new 5th wheel. So much so we asked to have our servicing location changed to N. Canton!
We had to wait one hour and 40 minutes for them to bring the RV up and put air in the tires. They knew in advance we were coming to pick it up on Wednesday. This was very annoying that they failed to bring it up prior to our arrival. We spent over &1,200 dollars.
I came at an extremely busy time with a Keep-you-camping issue. The problem was diagnosed and the shop fixed the issue while I waited. Three hours later I was headed home - still able to go camping with my grandchildren. Thanks!
Customer service
Scheduling my appointment around my availability.
They were friendly and knew my trailer and was able to get me exactly what I needed.
Good communication
Promptness and courtesy
Trevor and Paul got me back camping
Tracy, my service rep is extremely professional courteous. It was very helpful through the process. She is An asset to the company.
Trevor was professional and serviced the trailer quicker and for less than originally estimated.
The friendly FAST service. From my 1st phone call to the last hand shake was great. Micheal Smith and the whole team that helped us was phenomenal and would highly recommend coming here for all your camper needs.
I love dealing with the Wixom location. Both service representatives Sam & Andrea are so nice. They are very efficient, professional with still being personable. I was kept up to date during my entire process. They even made sure that someone was at my rig when it was time for me to hook-up and leave.