Customer Testimonials

Tonya in service is helpful & knowledgeable. Always willing to answer questions and provides great customer service

They were able to fix the issues with our RV.

People are very professional in General RV team. They know their business very well and do it fast in timely manner. All went extra mile to make our purchase happen. It was a pleasure to deal with everyone. Most impressive was the fact that they were dispersed across multiple locations but worked as one team.

Very efficient service experience. It was confirmed in advance of my visit that the replacement part was in stock and they were able to schedule me the very next day. Outstanding service staff all the way around.

The management team was understanding supportive in helping navigate the purchase of
Our
Trailer.

From the initial contact to working with Hillary and Joey on getting a good deal accomplished to the walk around and pintail demonstration. The entire experience was stress free and no one pushed for a deal that wasn’t in the interest of all parties.

The walk through with Hidsonwas phenomenal

We were in another state to get a major problem fixed with insurance we purchased when we purchased in 2021. It took a week for parts but we’re allowed to stay on site during the fix. We were happy with the experience.

Pleased, to see most of the same people are there that were with Independence RV.Where I bought my coach and It's been serviced since new in 2017, still great service.

Everyone was really friendly and accommodating for as busy as it is right now. As far as getting it hitched up today - Tyler was a rockstar ⭐️

They went above & beyond helping me to figure out which RV I really wanted. Had changed my mind, went with another RV, change my mind again and went back to the original pick.

The whole buying process went smoothly.

It was quick and easy

Quick and painless

Staff is great! Really a great experience.

Very friendly and easy to deal with

Work was completed
Once the parts were received
Trailer is working well.

The servie is always great....Jerry T. did a great job....

My concern was the purchasing process....I wrote in
but no one ever responded....

Thank you

Found me an rv same day

Wonderful staff!

This response is not necessarily for GRV but for the mobile tech that completed a recall and an awning issue.
Alvin Fox was the tech that made the repairs at Madison RV & Golf Resort.
Mr. Fox was accommodating however, his trouble shooting was lacking in that he overlooked the connection plug 🔌 for the front awning which was the cause for the intermittent operation of the awning. Instead, he cut the wire and replaced it with 18GA wire.
The problem was solved over two days. Mr. Fox committed to 0900 the next morning. He arrived 1.5 hours late without a text message.
My recommendation is an 8 on 10 scale.

Personalized sevice

Great team to work with

We got an appointment quickly. Our service advisor Megan was very good to work with. They do a complete inspection of the RV every time they service it. All issues were addressed and the one item required parts ordered and will be rescheduled for reoair

Tom, Shane and Warren have always been very good to us when our RV is in for service. They always make sure that everything is repaired correctly and that we are happy with the final outcome.

Delivery process was well organized, staff were friendly and able to answer questions.

Helpful, courteous service finding the right part.

The service center is convenient to my house. My serve advisor Frank was great, the pre inspection pointed out an issue with my awning that I would not have seen. They were also able to complete a couple other minor fixes for me. The work was done on time. When I picked up my RV Frank took the time to show me the work that had been done.

Every Staff member was so very nice and helpful.. thank you to all that helped us get our new 5th. Wheel..

Friendliness of staff and knowledge of products.