Customer Testimonials

Isabella is very helpful, knowledgeable and wants to help.

Olivia Olsen-Service Manager!!!

I have have bestowed upon her a legacy name:

OLIVIA”THE GREAT”!

She is a huge asset to your dealership. She is awesome and she deserves a raise! I watch her deal with all kinds of customers, and she handles all of them with grace and the best customer service.

I bring my travel trailer to your dealership, from Sturgis, Michigan, on our farm, just so I can have Olivia take care of all my repairs and maintenance visits.

I feel safe on my travel trailer when I get it back from her!

Regards,

Mike Peters

We had a great experience with Mike! The process was smooth and he took great care of us.

Heather Leasure has been helpful and has been great in communicating with me.

Cárter was great and everyone was very helpful

Informative and friendly people like Justin made the experience a positive.

However, not a fan at all of the ‘old school’ sales techniques used to sell your high margin warranties and other add-ons. That made the whole process feel sleazy. Couldn’t wait to get out of there after that.

Nikki is a superb service associate. Service did an excellent job in summerizing my coach and the multi point inspection.

Excellent experience across the board, from sales with Drew Hartman, negotiations and closing the deal with manager Clay Rush, working out the financing, title and warranties with Jon Etter, and the new rig walk-through with deliverer Tom. We made an appointment to see a specific make and model, and Drew had it set up and ready to view. Negotiations for our trade-in and for the new rig were professional, well-handled by Clay, and we soon agreed on a price to close the deal. Very pleasant. We especially appreciated Jon's straight shooting, easy manner and style of handling the finance matters. We felt like we had the benefit of General RV's A-Team from start to finish. They made the whole buying experience easy, smooth, and enjoyable.

Nikki is great to work with and makes everything go smooth and efficient.

No pressure

All of staff were great.

We were treated really good. Every one that worked with us answered our questions. And helped us out.

I recently took my motorhome in for service. My service advisor was April. She took her time and took down all my information and went over all the services that we’re going to be completed. Later on as I was checked out and almost home, it was realized that one of the services was not completed. Obviously, I was not happy as I live almost an hour away. April patiently listened to me and my displeasure. She immediately reported to the service manager about the situation and they notified me that they would send the technicians to my home to complete the service. Mistakes happen, that’s life. I am more than satisfied in the way things were handled. Kudos to the General RV staff in Richmond for addressing this matter and making sure that the customer is treated fairly. Many of us feel as if once you spend the money and buy a recreational vehicle from most dealerships, when it comes to taking your vehicle and getting service work done that you are not appreciated anymore. This is certainly not the case with General RV in Richmond. Great Job!!

Excellent all around.
HOWEVER WE NEED AN URGENT CALL BACK FROM SERVICE COORDINATOR; WE LEFT SOME THINGS UNDERNEATH OUR PHAETON TRADE IN THAT WE WOULD LIKE TO LOCATE!!!😩

Great customer service. The very best people and everyone made it a fun experience. I normally dread buying anything because it seems hard at most places, but my experience was EASY and FUN. Thank you General RV

Very helpful

Delivery process was quick and smooth. We also liked that the finance department was not pushy. The only thing lacking was the accessory department. You guys could carry more items to help outfit new campers.

Emily Esralian was efficient and helpful at finding the part I needed for my RV.

Both Don and Jerry were very helpful and friendly and the young man that did the walk with the motor home did a great job. Debbie Ward

Helpful

Matt went above and beyond to make sure my travel trailer received the service that was needed.

Familiarity with General RV as a whole and it was an above board buying experience.

Great customer service from beginning to end even with a store full of water!

It was easy.

Technician in the drivethru was able to resolve my issues. Grateful for that approach to service.

It was a good experience, everything went pretty smoothly.

Experience was good and Travis was excellent

The communication by the employees

Took me in quickly to attach hitch ball. Appreciate the fast service.

Our shopping and buying experience at General RV was Great! Jason and Mary were very personable and answered all our questions. They did not pressure or push for a sale. They showed us a selection of camping trailers that may best fit our needs. We took several days until we made our final decision. The General RV team went above and beyond when we picked up our camping trailer. The night before General RV had a water main break leading to flooding and damage to their building. General set a make shift setting with canopies and trailers set up as temporary offices. The weather was terrible windy and raining. We were met by a very friendly young lady on a golf cart immediately upon entering the parking lot. She had us hop on the golf cart driving us to the check in point. Our orientation, finalizing of the sale with Steve and the hitch up instructor was great. It was unbelievable under all this chaos they were so organized and very apologetic and friendly. We were so impressed on how smoothly the process of our pick up of our new camping trailer process was completed. We were very happy from beginning to end. General RV team was great. We received a great sale price and the whole experience was outstanding. General RV showed that even through a crisis (did I mention the weather was horrible) that customer satisfaction comes first and foremost. We highly recommend General RV of Birch Run. Thank you General RV, we very much appreciated your professionalism throughout our buying experience.