Customer Testimonials

Cameron Peck was honest and true to his word. I would highly recommend him.

Overall wonderful customer service.
All staff were highly interactive and friendly with my dog.
The entire place is clean and comfortable, including the waiting areas.
The Agents & Techs keep customer informed through the repair process & give updates on time progress without asking.
All needed repairs/orders are explained fully.
Service department is efficient with attention to detail.

The people were very helpful with our repair and very kind.
Difficult to get on the phone with someone if calling ghe front desk though.

Gage was terrific in all our dealings. Keep associates like him around and you can't go wrong.

Nice clean dealership

I walked into the service department and was greeted immediately by a wonderful young lady who took care of everything I needed while I simply sat and rested. Such a great experience. I wish I could remember her name.

It was very quick I ordered the part and it come very quick

Needed parts for a DYI project. The parts dept helped me decide on two options

My service lady is the best. She gets everything done that’s needed and as quick as she can

April was very helpful with our service. Will be back. Price is a little high compared to what we paid elsewhere

Customer service

Chad was very friendly and knowledgeable. Repair is great so far, no problems

Accommodation of my needs for same day turn around.

Timely ands friendly

Fast service and knowledgeable customer service representative

The staff were wonderful, courteous, and willing to help in any way. Alyssa was very kind, and worked very hard at making things happen from the beginning.

There was no pressure. We told him what we were looking for and quickly took us out to see different options.

Quick turn around time.

Called about a A/c issue, Heather at the service department was awesome, fast and friendly service, and reasonable on there hourly rate.

Amanda was great! Very friendly and great with communication! Work performed was also excellent. All around great experience!

Jeremy the service manger I worked with kept me informed throughout the process of working with Grand Design to cover under warranty cracks found when performing the original scheduled warranty work. Kudos to Jeremy and anyone else involved at the Wayland General RV store.

Friendly and considerate dealing with your issues.

Needed to have my rig checked out under the keep you camping program.Grv staff addressed it immediately and got it fixed that day to keep us camping😁

Everyone was so nice and service was great. Only bad thing is labor rate per hour is way too expensive. More expensive than a doctor visit.

I only bought parts this the second time. I have dealt with John both times he has done a an awesome job.

They were very good to work with. They treated me with respect. I really appreciate that!

This was such a pleasant experience. The service people bent over backwards for us while we were there. We scheduled a service to take care of a manufacturer’s recall on our Alliance Paradigm 310rl. While there we couldn’t unhook our RV from the 5th wheel hitch. The service tech had to take the hitch apart, in order to unhook from the RV. The hitch was broken and needed service to repair the hitch. I decided to purchase a new hitch from General RV in order to move the RV to an RV Park. We had food in our refrigerator and needed to hook up to power in order to save our food. They also provided us with service on a problem with our shower water temperature control, and hooking up our Starlink. Very satisfied with the personal we dealt with. Service is what General RV is all about!

Amazing team, best service so far!

They had the part I needed at a reasonable price.

I appreciated how easy it was to make an appointment.