- Phone: 248-349-0900
- Visit Website
Customer Testimonials
I felt the entire staff took their time to explain everything to us and to make us feel very special! I have always been comfortable with my purchases at general rv; this is what I bought my second rv from this dealer.
Jenna was awesome in your customer service group.
Seems like honest folks working there.
Service manager was awesome. Spencer understood our concerns and made sure that all our expectations were meant. All the employees are very professional and kind. We appreciate the service that we got and will continue to recommend General RV to all our friends.
Lori is the best service person she goes out of her way to help
Friendly
Everyone was great! Super friendly and great to work with
Service was A1 excellent they treated us like kings let us stay for 2 days to transfer our stuff at it the camper we were trading in fixed every little issue without a question top notch service
No squabbling over money after deal was made. I haven’t spent much time in my new one yet, hopefully eventually works.
Excellent customer service with great quality of work performed. Thank you.
Friendly service, purchased equipment
They did a great job and we very much like our Newmar.
Their knowledge and professionalism, and everybody was very nice. Nobody was pushy at any time. And Dominic went through the RV with us and explained everything.
Working with the us to get warranty work done .
Amazing experience from the moment we walked into the door!
Service department is very friendly and keeps you informed thru the whole appointment.
Nicki in parts dept is a star employee—very kind and super helpful. Five stars or ten? Whichever is the maximum.
Our salesman Don was very pleasant and professional in the process. Hats off to him. Overall we have had very good experiences with Wayland General RV in the past few years. However, in the interest of constructive criticism I will bring up a couple of points. 1) The orientation. While Matthew was very cordial he was not very knowledgeable about our RV. He pointed out how to turn on lights, the AC units, all the storage space, etc. But many of the questions we had he said he wasn't familiar with or were probably in the manual. Some study time would be in order. 2) When we got home we discovered that several of the "soft close" cabinet doors do not "soft close" because a plastic insert in the hinge is missing. This should have been corrected before the closing. If you would send us the hinges, 8 in all, I will replace them myself. 3) The closing process seemed rather laborious, too many people involved. It could be streamlined. Nevertheless, overall we have had a good experience with General RV Wayland over the past few years. Keep in mind this evaluation is meant to be constructive not critical.
Our salesman understood what we were looking for, responded to our feedback, and equipped us with exactly what we needed
Friendly, respectable service, comfortable atmosphere in the show room.Was not happy with components of the RV not in working order, stained toilet, and dents on the body in several locations. A lot of money for something that’s supposed to be brand new.
Randy was especially friendly, knowledgeable and their parts dept. had all the “extras” we wanted on hand. Even though there was a mix up on pick up time, they made arrangements and stuck are to put the extra cameras on before they left
Service was very efficient. Tech diagnosed my issue, part was ordered and when I returned, I part was installed and I was on my way in 30 min. Service manager Amanda was very efficient. I really enjoyed working with her and tech Chris.
Salesman, Rick Furtney was the absolute best! Patient, kind and extremely knowledgeable. He answered all my questions even when he was off golfing!😃
My daughter and I cannot wait to continue our journey together in style thanks to our beautiful new travel trailer.
They got back to you. They helped you when my camper jacks would not raise.
Very good
Easy to work with. When it goes into storage they are right on it to adjust our payment.
Caitlyn and crew took care of my RV problem as promised. They were professional and friendly.
The facility was top -notch.
The friendly and helpful staff that listened to us and didn't just try to sell us stuff.
Response time very fast and complete work was done
I worked with Sara. She was able to get our trailer in the same day since our trailer’s fridge has just went out. She also did extra research on our extended warranty where we could get reimbursed for food lost. I appreciated her going the extra mile.