Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 15, 2025 — Rated 10 out of 10 by Janey Moore Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good product and good customer service

Report a concern   October 15, 2025 — Rated 10 out of 10 by H.Z. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and reliable

Report a concern   October 15, 2025 — Rated 10 out of 10 by W.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jenifer and the team always make us feel welcome and provide excellent results

Report a concern   October 11, 2025 — Rated 10 out of 10 by W.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service staff (Chris Revard) has been helpful for the 7 years I’ve had my Rogue serviced here.

Report a concern   October 10, 2025 — Rated 10 out of 10 by Alex Rudd Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and they make sure you’re always updated with what’s going on with your car.

Report a concern   October 10, 2025 — Rated 10 out of 10 by Linda King Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have a new Nissan Sentra. I’m very happy with the driving and looks of this pretty black vehicle.

Report a concern   October 10, 2025 — Rated 10 out of 10 by Judy Blevins Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We got great service and in a timely manner!!!

Report a concern   October 10, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer & Ron in the service department are professional & friendly. They are straight forward and don't try to up sell me on services like some places might try to do. I do think there is some room for improvement. When I call to schedule a service, they never know what estimated costs will be or what services I need at certain mileage points throughout the life of my vehicle.

Report a concern   October 10, 2025 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Top of the line!!!

Report a concern   October 10, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly people. It's always a pleasant experience with minimal.waiting.

Report a concern   October 9, 2025 — Rated 9 out of 10 by J.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone is very kind and understanding of a persons position.

Report a concern   October 9, 2025 — Rated 9 out of 10 by Alicia Strong Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer has been up front about service that are based on mileage and generally cost extra but she prepares me for upcoming service and l won’t be surprised

Report a concern   October 8, 2025 — Rated 10 out of 10 by B.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always can get to get an appointment quickly. Service people are friendly, courteous, and very informative.

Report a concern   October 8, 2025 — Rated 10 out of 10 by A.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Convenient, fast service. A bit pricey for what was done.

Report a concern   October 8, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My service representative is Jennifer she is easy to work and I don’t feel pushed to do service that I need to think about.

Report a concern   October 8, 2025 — Rated 10 out of 10 by J.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is performed timely!

Report a concern   October 8, 2025 — Rated 10 out of 10 by A.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great location, friendly people and great customer service.

Report a concern   October 6, 2025 — Rated 10 out of 10 by E.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

MJ the salesperson was great to work with

Report a concern   October 6, 2025 — Rated 10 out of 10 by M.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone at the dealership is very friendly and always takes good care of me every time I’m there.

Report a concern   October 4, 2025 — Rated 10 out of 10 by Everett Patrick Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very friendly and knowledgeable salesperson!

Report a concern   October 4, 2025 — Rated 9 out of 10 by Thomas Cleverley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

DF has kept our 2011 Pathfinder running reliably. We liked their service and the product well enough that we bought a new 2019 Frontier as well as a used 2021 Titan. We encouraged my parents to look at Nissan sedans when they were looking for a new car a few years back. They were thinking of getting a Chevy, but decided to go with Nissan after driving it and comparing features.

Report a concern   October 4, 2025 — Rated 10 out of 10 by C.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and helpful
They go over everything with me.
They let me know what to expect for the next upcoming visit

Report a concern   October 4, 2025 — Rated 10 out of 10 by G.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt and professional service every time I am there.

Report a concern   October 4, 2025 — Rated 10 out of 10 by Heather Lee Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The customer service and quickness of the service.

Report a concern   October 2, 2025 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good service

Report a concern   October 1, 2025 — Rated 10 out of 10 by So Jeong Heo Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They are so kind and explain what components they replaced

Report a concern   September 30, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendliness and concern of personnel.

Report a concern   September 30, 2025 — Rated 10 out of 10 by L.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like getting my oil changed there extends my warranty.

Report a concern   September 29, 2025 — Rated 10 out of 10 by J.R. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Contact was made with Mr. Wagner, but he was out of town and he referred me to Mr. CJ Bush who listened to what I was looking for and helped
me to find my new car.

Report a concern   September 29, 2025 — Rated 10 out of 10 by B.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Staff is knowledgeable


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