Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   September 25, 2026 — Rated 10 out of 10 by G.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

High quality and professional

Report a concern   September 25, 2026 — Rated 10 out of 10 by Harold Cravens Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great variety, and great service in the service department! Everyone we interacted with was very helpful, friendly and professional!!

Report a concern   September 25, 2026 — Rated 10 out of 10 by G.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good people, good work

Report a concern   September 25, 2026 — Rated 10 out of 10 by M.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It didn’t take very long at all to wait on getting my car repaired!

Report a concern   September 25, 2026 — Rated 10 out of 10 by Ginny Faulkner Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to get an appointment. Work done quickly and efficiently. Only delay was it took 3 days to get my tires in.

Report a concern   September 25, 2026 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Ray was very welcoming and professional. Murano has good mix of features, well designed dashboard and notably comfortable seats.

Report a concern   September 25, 2026 — Rated 9 out of 10 by W.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to get an appointment and doesn’t take your entire day for regular maintenance work.

Report a concern   September 25, 2026 — Rated 10 out of 10 by C.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always able to get in for service within a reasonable time. Service doesn’t usually take too long. People are really friendly.

Report a concern   September 25, 2026 — Rated 10 out of 10 by Alecia Ward Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The Nissan dealership as well as the sales associates, are very knowledgeable and willing to take the time to explain everything. Buying a new car is scary, however I trust this dealership to the fullest! Thanks Stan for all that you do!

Report a concern   September 25, 2026 — Rated 10 out of 10 by John Huber Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

John Berry is a great salesman. Very professional.

Report a concern   September 25, 2026 — Rated 10 out of 10 by Jeanetta Powell Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff is always very welcoming and friendly. Able to address any questions with an explanation that is understandable. Great care is given to my vehicle. My oil change appointments are easy to schedule and done in a timely manner. I appreciate the honesty of the mechanic who works on my vehicle. My last appointment only two of my tires needed rotated and my discount was given accordingly. I give a 10 out 10 rating to my Nissan Dealership.
Mrs. Powell

Report a concern   September 23, 2026 — Rated 10 out of 10 by W.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick fast friendly professional employees

Report a concern   September 23, 2026 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Has in stock what I’m interested in and personable and professional service.

Report a concern   September 23, 2026 — Rated 10 out of 10 by Lisa Boggs Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Was able to get a service appointment quickly. Nice waiting area to stay while work was done.

Report a concern   September 22, 2026 — Rated 10 out of 10 by M.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy check in, smiling faces, nice clean area to sit and work, quick service.

Report a concern   September 22, 2026 — Rated 10 out of 10 by Julie Golden Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Repeat customer. Sales persons are always super nice. And super easy to work with.

Report a concern   September 22, 2026 — Rated 10 out of 10 by Linda Johnson Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly, no pressure sales
Excellent service department

Report a concern   September 22, 2026 — Rated 10 out of 10 by Y.E.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

When I bring my car in to be serviced, I’m greeted with warmth and smiles.

Report a concern   September 22, 2026 — Rated 10 out of 10 by S.A. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly sales people

Report a concern   September 22, 2026 — Rated 10 out of 10 by Dianna Boyers Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The wait was not long. I was late for my appointment and they still were accommodating in a timely manner. The video of the inspection was cool. Jennifer was great and friendly.

Report a concern   September 21, 2026 — Rated 10 out of 10 by Tiffany Peak Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Honest and quick. Know how to treat people!

Report a concern   September 21, 2026 — Rated 10 out of 10 by K.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

How quick you complete the work and it’s done right the first time

Report a concern   September 21, 2026 — Rated 10 out of 10 by E.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Have always received excellent service. Been coming here for years!

Report a concern   September 21, 2026 — Rated 10 out of 10 by John Stegner Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The technicians were quick and efficient…they were great!

Report a concern   September 21, 2026 — Rated 10 out of 10 by Janet Holland Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love the Altima and am on my 6th lease with Don Franklin. Clearly I like doing business with everyone there that I have encountered.

Report a concern   September 21, 2026 — Rated 10 out of 10 by Johnny Derricotte-Gary Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Spacious and reliable …

Report a concern   September 21, 2026 — Rated 10 out of 10 by A.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The professionalism and the inventory knowledge of the customer service

Report a concern   September 21, 2026 — Rated 10 out of 10 by Matthew Goode Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Stan, Ben, Walt, and the finance guy whose name I cannot remember were great. Awesome overall experience. Really felt like everyone went the extra mile to get me taken care of!

Report a concern   September 21, 2026 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Smiling sales reps. Very welcoming. Buying a car is very stressful, we were pleasantly surprised by the unpressured sales pitch by Ray. But, I will say, that we pre-warned him we weren’t there to squabble.

Report a concern   September 21, 2026 — Rated 10 out of 10 by M.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone was very polite and completed my service very timely.


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