Customer Testimonials

Get you in quick for service very nice . Get a call the next day making sure everything was ok

Friendly people

Selection of quality new and used vehicles . Sales, finance and management staff was very willing to work to get us in to a great vehicle at a price and payment we was comfortable with. MJ Carpenter was very accommodating in our vehicle search.

We have a Kicks 2020 and it’s simply been 1 of the best cars we have ever had and your service STANDS OUT ALONE AND AWESOME We are just looking forward to buying another car or van soon thank you very much for everything 👍

Everyone are very nice polite professional and want to take care of your needs for your vehicle

Easy to work with

The service department has always been very friendly and professional. Very knowledgeable about my vehicle

Extremely reliable vehicles.
Extremely helpful and friendly service.

Friendly staff and they explain what needs to be done. My last four automobiles have been with you. Thank you for your service !

Name removed

1st reason staff have been super in the way they communicate talking to me not at me. They maintain a professional demeanor while also friendly tone. They use language that one who may not be technically savvy can understand the issues facing the service needs.

2nd environment is comfortable so while waiting the time is relatively comfortable.

I love how great the service team is with updating you about what’s going on with your car and always so so friendly!!!

Service was professional and efficient.

Timely service! I generally wait for my vehicle and I have never been disappointed! I have never had service anywhere else! I have been totally satisfied!

Nice clean new facility. Quick service.

Service advisors are helpful, tell you what you needed and didn’t need, brisk and efficient. Try to fit you in without appointment, if possible.

After nearly nine years of taking my Nissan to DonFranklyn for scheduled maintenance, I've always received professional and transparent service, with no surprises. Plus, everything is very comfortable in the new building, and waiting for maintenance becomes a pleasant moment to enjoy a hot tea on the comfy sofas!

I’m very pleased with my Rogue as have had no issues with it. Everyone at Don Franklin is always nice and helpful.

Michael, Chris and Lawerence at the Nicholasville location. They’re the best!

Very friendly and and helpful service team
Definitely would recommend

Greeted right away. Service done on time.

Friendly and efficient service.

Satisfied with my Nissan and service personnel are great.

Courtesy and willingness to help

As always a great service!!! Excellent communications and quick turn around time!!!

Was on time and was price quoted

Great!!!!!!

Ease of purchasing, laid back nature of sales reps, low cost of maintenance, fair trade-in values

⭐️⭐️⭐️⭐️⭐️
I recently had my oil changed at Don Franklin Nissan, and I couldn't be more satisfied! The staff was incredibly friendly and attentive, making the whole experience pleasant. The speed of service was impressive; they got me in and out quickly without sacrificing quality. The service analyst went over my car in great detail, explaining what would be needed in the future without any hard sell, which I really appreciated. I would 100% recommend Don Franklin Nissan to anyone in search of a Nissan vehicle. Their customer service truly goes above and beyond!

They are fast friendly and thorough

Quality parts and friendly staff.