Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   July 24, 2026 — Rated 10 out of 10 by Rebecca Lowrey Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love how when I make an appointment they get me right in. They are very thorough and take time and let me know step by step what they are doing and done. And then they wash my car that just makes my day!!
Report a concern   July 24, 2026 — Rated 10 out of 10 by P.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was able to get my car in to be serviced in a timely manner. Staff were a professional polite and informative. Explain to me in language that I could understand what they were looking at my car and what the results were.
Report a concern   July 24, 2026 — Rated 9 out of 10 by Tshitshi Kamuena Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ok
Report a concern   July 24, 2026 — Rated 10 out of 10 by Sanjeeb Kc Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everything
Report a concern   July 23, 2026 — Rated 9 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They were fast in getting us in and out. Very friendly
Report a concern   July 23, 2026 — Rated 10 out of 10 by A.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Thank you for a complete inspection when I have the oil changed.

Report a concern   July 23, 2026 — Rated 10 out of 10 by Susan Lowe Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love my Nissan Maxima and my sales person Brian has remembered me for three years and he's very personable. Chris in Service department is always very thorough and personable also. However I hate these surveys!
Report a concern   July 23, 2026 — Rated 10 out of 10 by Cecilia Pretoriux Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendliness. Professional and great serves!
Report a concern   July 23, 2026 — Rated 10 out of 10 by Frederick Miller Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Costumer Service from the beginning to the end was amazing.
Report a concern   July 21, 2026 — Rated 10 out of 10 by Z.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick, informative, good communication, clean.

Report a concern   July 21, 2026 — Rated 10 out of 10 by Marvin Taylor Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Good service we were in a wreck and all of seatbelts came out save our lives Nissan seatbelt save are lives top of the line thank you c

Report a concern   July 21, 2026 — Rated 10 out of 10 by Annie Brush Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was good and quick and I didn’t have an appointment, but I had to wait longer because of that so be sure to make an appointment
Report a concern   July 21, 2026 — Rated 10 out of 10 by M.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Haven't had any problems with my vehicle.

Service and waiting area were very nice
Report a concern   July 21, 2026 — Rated 10 out of 10 by B.B. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Bryan, our sales representative, was amazing. Easy process from the beginning to the end. Everyone we encountered was friendly and made us feel at ease.

Report a concern   July 21, 2026 — Rated 10 out of 10 by C.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the videoing techs do when they are going through the service checks while the hood is up and the vehicle is lifted looking at brake pads wear to any leaks ect.

Report a concern   July 21, 2026 — Rated 10 out of 10 by K.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very fast, reliable and knowledgeable.

Report a concern   July 21, 2026 — Rated 10 out of 10 by E.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and efficient!

Report a concern   July 21, 2026 — Rated 10 out of 10 by B.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficient and reasonably priced
Report a concern   July 21, 2026 — Rated 10 out of 10 by David Bair Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very thorough and excellent service

Report a concern   July 20, 2026 — Rated 10 out of 10 by Glenn Wilson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer Service

Report a concern   July 20, 2026 — Rated 10 out of 10 by H.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service person explained the issue to me and fixed it in a timely manner. Much appreciated. Would definitely recommend.

Report a concern   July 20, 2026 — Rated 10 out of 10 by V.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good service, friendly people.

Report a concern   July 20, 2026 — Rated 10 out of 10 by Michael Lahara Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to make an appointment on a Saturday. Staff on a Saturday is very friendly and professional.
Report a concern   July 20, 2026 — Rated 10 out of 10 by K.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very professional staff and quickly took care of our service.

Report a concern   July 18, 2026 — Rated 10 out of 10 by Cassandra Greenlee Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is always so friendly and welcoming when I come in for service and Chris was great.

Report a concern   July 18, 2026 — Rated 10 out of 10 by Sandra Hollingshead Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everybody was very kind and friendly and efficient and I love my 2025 Nissan Sentra
Report a concern   July 17, 2026 — Rated 9 out of 10 by Karen Goodlet Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficiency

Report a concern   July 17, 2026 — Rated 10 out of 10 by Karen Shrader Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendliness & professionalism!
Report a concern   July 17, 2026 — Rated 10 out of 10 by A.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficient service and nice people!

Report a concern   July 17, 2026 — Rated 10 out of 10 by G.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ease of scheduling through the app
Trusted service professionals
Comfortable waiting area
Car wash at the end of service


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